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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
82,937
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80,457
Electronic Commerce
23,863
E-commerce
21,242
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17,785
Brand management
17,665
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13,026
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9,240
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9,007
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8,549
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8,200
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7,131
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7,055
Kundenzufriedenheit
6,445
Werbewirkung
5,353
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5,283
Service quality
5,165
Dienstleistungsqualität
5,106
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4,984
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4,920
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4,919
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Han, Heesup
57
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22
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19
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17
Prentice, Catherine
17
Aksoy, Lerzan
16
Hyun, Sunghyup Sean
16
Prayag, Girish
16
Gil Saura, Irene
15
Söderlund, Magnus
15
Loureiro, Sandra Maria Correia
14
Gustafsson, Anders
13
Jang, Soocheong
13
Mittal, Vikas
13
Rather, Raouf Ahmad
13
Balaji, M. S.
12
Bang, Nguyen
12
Evanschitzky, Heiner
12
Keiningham, Timothy
12
Klaus, Philipp
12
Prybutok, Victor R.
12
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12
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11
Qu, Hailin
11
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11
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11
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10
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10
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10
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
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A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bergische Universität Wuppertal
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Ernst-Moritz-Arndt-Universität Greifswald
1
Freie Universität Berlin
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
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1
Technische Universität Dresden
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
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Journal of retailing and consumer services
336
International journal of hospitality management
203
Journal of business research : JBR
180
The journal of services marketing
109
Journal of hospitality marketing & management
102
Journal of travel and tourism marketing
96
International journal of contemporary hospitality management
82
Cogent business & management
77
Tourism management : research, policies, practice
67
Services marketing quarterly
62
The service industries journal
59
Asia Pacific journal of marketing and logistics
57
Psychology & marketing
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
52
Service business
47
International journal of electronic marketing and retailing : IJEMR
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Journal of strategic marketing
45
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
Journal of service management
42
Journal of service research : JSR
41
Journal of Services Marketing
40
European journal of marketing : EJM
38
Tourism management perspectives : TMP
38
The international journal of bank marketing : IJBM
36
Journal of the Academy of Marketing Science
35
The international review of retail, distribution and consumer research
34
International journal of electronic customer relationship management : IJECRM
32
International journal of retail & distribution management
31
Journal of internet commerce
31
Journal of retailing
31
Journal of Islamic marketing
30
International journal of business information systems : IJBIS
28
International journal of retail and distribution management
28
Journal of Asian finance, economics and business : JAFEB
28
Journal of air transport management
28
Journal of vacation marketing
28
Tourism analysis : an interdisciplinary tourism & hospitality journal
28
International journal of quality and service sciences
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
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ECONIS (ZBW)
6,436
Other ZBW resources
216
BASE
3
RePEc
2
USB Cologne (EcoSocSci)
1
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1
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
2
Offline-to-online and online-to-offline (a reciprocal O2O model) : re-patronage in an omni-channel
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Liu, Hui-Ling
- In:
International journal of retail and distribution management
52
(
2024
)
3
,
pp. 341-354
Persistent link: https://www.econbiz.de/10014513281
Saved in:
3
Multi-channel retailing : effect of service quality and image congruity on intention to recommend
Sari, Vinny Muthia
;
Balqiah, Tengku Ezni
- In:
Emerging issues in economics of development, business …
,
(pp. 175-192)
.
2020
Persistent link: https://www.econbiz.de/10012419465
Saved in:
4
An integrated model of social media
brand
love : mediators of
brand
attitude and consumer satisfaction
Arghashi, Vahideh
;
Bozbay, Zehra
;
Karami, Azhdar
- In:
Journal of relationship marketing : innovations and …
20
(
2021
)
4
,
pp. 319-348
Persistent link: https://www.econbiz.de/10012695107
Saved in:
5
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
6
Impact of
brand
experience on
brand
equity of online shopping portals : a study of select e-commerce sites in the state of Jammu and Kashmir
Beig, Faseeh Amin
;
Nika, Fayaz Ahmad
- In:
Global business review
23
(
2022
)
1
,
pp. 156-175
Persistent link: https://www.econbiz.de/10012822105
Saved in:
7
Exploring the drivers of customers'
brand
attitudes of online travel agency services : a text-mining based approach
Ray, Arghya
;
Bala, Pradip Kumar
;
Rana, Nripendra P.
- In:
Journal of business research : JBR
128
(
2021
),
pp. 391-404
Persistent link: https://www.econbiz.de/10012494465
Saved in:
8
Framework for success of online
brand
management : a systematic literature review
Bilro, Ricardo Godinho
;
Loureiro, Sandra Maria Correia
- In:
World review of entrepreneurship, management and …
12
(
2016
)
2/3
,
pp. 300-317
Persistent link: https://www.econbiz.de/10011573434
Saved in:
9
Effects of e-marketplaces
brand
trust on repurchasing intention and WOM : are they reinforced by consumers' online shopping experience?
Santi, Pedro Victor de
;
Carneiro-da-Cunha, Julio Araujo
; …
- In:
International journal of internet marketing and …
19
(
2023
)
1/2
,
pp. 100-121
Persistent link: https://www.econbiz.de/10014340166
Saved in:
10
Insights and anatomy of
brand
experience in app-based retailing (eRBX) : critical play of physical evidence and enjoyment
Mondal, Jalaluddin
;
Chakrabarti, Somnath
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-18
Persistent link: https://www.econbiz.de/10012502721
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