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Assessing the effect of narrat...
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Customer satisfaction
eWOM
299
Viral marketing
276
Virales Marketing
274
Consumer behaviour
244
Konsumentenverhalten
242
Internet marketing
194
Online-Marketing
193
Social Web
153
Social web
153
Online retailing
57
Online-Handel
57
Brand image
51
Markenimage
50
EWOM
45
Brand management
44
Markenführung
44
Kundenzufriedenheit
40
Social media
35
Beziehungsmarketing
34
E-commerce
34
Relationship marketing
34
Electronic Commerce
33
Hotel industry
32
Hotellerie
30
Narrative Methode
28
Narrative method
28
electronic word of mouth
28
Service quality
27
narrative transportation
26
online reviews
25
Advertising effects
24
Data mining
24
Dienstleistungsqualität
24
Werbewirkung
24
Data Mining
23
social media
23
Holiday behaviour
22
Internet
22
Selfie
22
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English
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Mariani, Marcello M.
3
Arora, Nupur
2
Borghi, Matteo
2
Aakash, Aakash
1
Aggarwal, Anu Gupta
1
Ahmad-Ur-Rehman, Muhammad
1
Al-Adwan, Ahmad Samed
1
Al-Qirim, Nabeel
1
Alhorani, Alaa
1
Almohaimmeed, Bader
1
Alsaggaf, Mohammed
1
Arif, Imtiaz
1
Aslam, Wajeeha
1
Atkinson, Peter
1
Barta, Sergio
1
Ben-Shaul, Michal
1
Berezan, Orie
1
Biraglia, Alessandro
1
Bui Nhat Vuong
1
Casarin, Francesco
1
Cheung, Man Lai
1
Christ-Brendemühl, Sonja
1
Cole, Shu Tian
1
Devlin, James
1
Ding Hooi Ting
1
Disegna, Marta
1
Doan Viet Phuong Nguyen
1
Eine, Bastian
1
Farhat, Kashif
1
Flavián Blanco, Carlos
1
Gerrath, Maximilian H. E. E.
1
Gonnon, Martin
1
Grechyn, Viktor
1
Guillén, Marta Estrada
1
Gurrea Sarasa, Raquel
1
Guzmán-Pérez, Beatriz
1
Ha Nam Khanh Giao
1
Ha, Young
1
Hanks, Lydia
1
Hess, Ronald L. <Jr.>
1
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Journal of business research : JBR
5
International journal of hospitality management
4
Cogent business & management
2
International journal of business information systems : IJBIS
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of retailing and consumer services
2
Psychology & marketing
2
Electronic commerce research
1
International journal of arts management
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of green economics : IJGE
1
International journal of public sector performance management : IJPSPM
1
International journal of retail and distribution management
1
International journal of services and operations management
1
Journal of Hospitality and Tourism Technology
1
Journal of Service Management
1
Journal of global information management
1
Journal of hospitality marketing & management
1
Journal of international consumer marketing
1
Journal of international trade & commerce
1
Journal of management & governance
1
Journal of organizational computing and electronic commerce
1
Journal of promotion management : innovations in planning and applied research
1
Journal of service research : JSR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
1
Service business
1
Tourism management : research, policies, practice
1
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
1
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ECONIS (ZBW)
40
Other ZBW resources
2
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So distant, yet useful : the impact of distal stories on customers' service expectations
Lee, Na Young
;
Noble, Stephanie M.
;
Zablah, Alex R.
- In:
Journal of business research : JBR
113
(
2020
),
pp. 230-242
Persistent link: https://www.econbiz.de/10012230473
Saved in:
2
Examining e-commerce customer satisfaction and loyalty : an integrated quality-risk-value perspective
Lin, Mei-Ju
;
Wang, Wei-Tsong
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
4
,
pp. 379-401
Persistent link: https://www.econbiz.de/10011398662
Saved in:
3
Evaluating loyalty constructs among hotel reward program members using
eWOM
Berezan, Orie
;
Raab, Carola
;
Tanford, Sarah
;
Kim, Yen-Soon
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 198-224
Persistent link: https://www.econbiz.de/10011282979
Saved in:
4
Dimensions of lodging guest satisfaction among guests with mobility challenges : a mixed-method analysis of web-based texts
Zhang, Ye
;
Cole, Shu Tian
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 13-27
Persistent link: https://www.econbiz.de/10011439981
Saved in:
5
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
6
Impact of beauty vlogger's credibility and popularity on
ewom
sharing intention : the mediating role of parasocial interaction
Manchanda, Parul
;
Arora, Nupur
;
Sethi, Vaishali
- In:
Journal of promotion management : innovations in …
28
(
2022
)
3
,
pp. 379-412
Persistent link: https://www.econbiz.de/10012821548
Saved in:
7
Consumer cynicism in service failures
Tran, Hai-Anh
;
Strizhakova, Yuliya
;
Usrey, Bryan
; …
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 346-359
Persistent link: https://www.econbiz.de/10012796107
Saved in:
8
The financial impact of online customer reviews in the restaurant industry : a moderating effect of brand equity
Wang, Yiqi
;
Kim, Jewoo
;
Kim, Jaewook
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012547715
Saved in:
9
How features embedded in
eWOM
predict hotel guest satisfaction : an application of artificial neural networks
Aakash, Aakash
;
Tandon, Abhishek
;
Aggarwal, Anu Gupta
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 486-507
Persistent link: https://www.econbiz.de/10012549271
Saved in:
10
Examining role of trust in shaping online shopping attitude among women : an empirical assessment
Arora, Nupur
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 748-766
Persistent link: https://www.econbiz.de/10012516864
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