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A Study on the Effect of Seller Fairness on Customer Empathy and Trust in Online Shopping Focusing on the MZ Generation
Lee, Sun-Ki; Lee, Kyung-Jae - 2023
Purpose – This study examined how service providers effectively respond to consumer complaints in an online shopping environment by applying the fairness theory including distributive, procedural, and interactional fairness.Design/Methodology/Approach – Empirical research was conducted using...
Persistent link: https://www.econbiz.de/10014351593
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Asymmetrical influences of service robots' perceived performance on overall customer satisfaction : an empirical investigation leveraging online reviews
Borghi, Matteo; Mariani, Marcello M. - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1086-1111
Persistent link: https://www.econbiz.de/10014582437
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The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda; Panggati, Ignatius Enda - In: Journal of relationship marketing : innovations and … 21 (2022) 2, pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
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Drivers of satisfaction and usage continuance in e-grocery retailing : a collaborative design supported perspective
Kumar, Amresh; Sikdar, Pallab; Gupta, Manali; Singh, … - In: Journal of research in interactive marketing : … 17 (2023) 2, pp. 176-194
Persistent link: https://www.econbiz.de/10014313198
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E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani; Bajpai, V. N. - In: International journal of services and operations … 35 (2020) 2, pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
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An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed; Kokash, Husam; Al-Adwan, Ahmad Samed - In: International journal of electronic marketing and … 11 (2020) 3, pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
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Crowd sourcing and e-commerce : Chinese online reviews
Sukaini, Ali Khalaf Mohammed Al; Zhang, Jing - In: Inventi impact: international trade (2017) 1, pp. 14-23
Persistent link: https://www.econbiz.de/10011689036
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Gap analysis of Zalora online application : Indonesian users' perspectives
Pradana, Mahir; Novitasari, Fransiska - In: International journal of learning and change : IJLC 9 (2017) 4, pp. 334-347
Persistent link: https://www.econbiz.de/10011860610