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~subject:"Customer satisfaction"
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Customer satisfaction
Indien
117,689
India
95,154
Bank
64,706
Service quality
20,665
Dienstleistungsqualität
20,649
Theorie
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5,158
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5,007
Beziehungsmarketing
4,981
Relationship marketing
4,968
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4,920
Banking services
4,718
EU-Staaten
4,717
EU countries
4,635
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4,352
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4,225
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Han, Heesup
34
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23
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22
Prybutok, Victor R.
21
Usman, Osly
20
Sharma, Piyush
18
Wong, IpKin Anthony
16
Balaji, M. S.
15
Shahin, Arash
15
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Jang, Soocheong
12
Grégoire, Yany
11
Hammerschmidt, Maik
11
Ringle, Christian M.
11
Sreejesh, S.
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Ladhari, Riadh
10
Quach, Sara
10
Roy, Sanjit
10
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10
Su, LuJun
10
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9
Falk, Tomas
9
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9
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9
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9
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9
Parayitam, Satyanarayana
9
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9
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9
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8
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8
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2
National Bureau of Economic Research
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University of Madras / Department of Commerce
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Australian and New Zealand Marketing Academy
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Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
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IGI Global
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Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
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1
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1
Rheinisch-Westfälisches Institut für Wirtschaftsforschung
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Universität Mannheim
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
222
International journal of hospitality management
217
Journal of business research : JBR
145
The journal of services marketing
132
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
129
The service industries journal
104
Journal of hospitality marketing & management
99
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
84
Services marketing quarterly
78
Journal of air transport management
66
The TQM journal : the international review of organizational improvement
64
Tourism management : research, policies, practice
63
Service business
61
International journal of services and operations management
59
Cogent business & management
58
International journal of quality and service sciences
57
The international journal of bank marketing : IJBM
56
Total quality management & business excellence
53
Journal of service research : JSR
52
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
48
Asia Pacific journal of marketing and logistics
46
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
41
Journal of Asian finance, economics and business : JAFEB
38
Quality management journal : QMJ
36
Journal of strategic marketing
32
International journal of business information systems : IJBIS
31
International journal of electronic customer relationship management : IJECRM
29
International journal of electronic marketing and retailing : IJEMR
29
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of the Academy of Marketing Science
28
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
Journal of financial services marketing : JFSM
24
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ECONIS (ZBW)
6,667
RePEc
20
EconStor
11
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2
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1
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date (newest first)
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1
Service quality dimensions : an empirical investigation of commercial banks in
India
using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
2
From traditional banking to technology-enabled banking services in
India
: a study of
bank
customers' perceptive
Ali, Liaqat
;
Kaur, Simran Jit
- In:
Journal for global business advancement : JGBA
15
(
2022
)
4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Saved in:
3
Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek
;
Seth, Nitin
;
Seth, Dinesh
;
Tripathi, Vikas
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
Saved in:
4
Customer satisfaction towards
ATM
services : a case study of State
Bank
of
India
in Nadia District, West Bengal
Roy, Swapan Kumar
;
Roy, Suhas
- In:
Mudra : journal of finance and accounting
2
(
2015
)
1
,
pp. 100-114
Persistent link: https://www.econbiz.de/10011506894
Saved in:
5
A multidimensional measure of system quality : an empirical study in context of mobile banking apps in
India
Gupta, Minakshi
;
Bhatt, Kedar
- In:
International journal of business information systems : …
38
(
2021
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012695115
Saved in:
6
Designing and validating customer loyalty construct for the banking sector (evidence from Pakistan)
Saif, Naveed
;
Khan, Muhammad Tahir
;
Khan, Irfan Ullah
; …
- In:
International journal of business excellence : IJBEX
28
(
2022
)
3
,
pp. 397-418
Persistent link: https://www.econbiz.de/10014234695
Saved in:
7
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian
bank
settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
8
An empirical study of customer satisfaction towards
bank
payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
9
Overall customer satisfaction with banking services (mobile, online,
ATM
, and
bank
teller) : comparison between the U.S. and China
Simmers, Christina S.
;
Rast, Rebecca
;
Schaefer, Allen D.
; …
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
Saved in:
10
Finding service quality dimensions and measuring service quality gaps : a study on service quality of Indian banks
Ghosh, Saugat
;
Chakraborty, Shuvendu
- In:
Mudra : journal of finance and accounting
7
(
2020
)
2
,
pp. 89-104
Persistent link: https://www.econbiz.de/10012502394
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