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~subject:"Dienstleistungsqualität"
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Die Entlastung des Verkäufers...
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Dienstleistungsqualität
Haftung
6,563
Liability
6,065
Salespeople
2,434
Verkaufspersonal
2,434
Theorie
2,139
Theory
2,119
Deutschland
1,023
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1,015
United States
968
Verkauf
928
Selling
915
Germany
854
Rechtsökonomik
833
Economic analysis of law
827
Beziehungsmarketing
599
Relationship marketing
598
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444
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438
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318
Ärzte
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311
EU-Staaten
310
EU countries
306
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304
Consumer behaviour
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B-to-B-Marketing
269
Business-to-business marketing
269
Haftpflichtversicherung
269
Liability insurance
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Managers
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Führungskräfte
260
Welt
241
Verkäufer
239
World
239
Wirtschaftsprüfung
218
Financial audit
217
Verdienstausfall
214
Earnings losses
212
Lieferantenmanagement
208
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Graue Literatur
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English
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German
18
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Ahearne, Michael
5
Frakes, Michael
5
Jena, Anupam B.
5
Reffett, Andrew
5
Rapp, Adam
4
Udayana, Ida Bagus Nyoman
4
Ahmad, Bilal
3
Akhtar, Nadeem
3
Bachrach, Daniel G.
3
Boukis, Achilleas
3
Farida, Naili
3
Grenier, Jonathan H.
3
Lam, Son K.
3
Alderman, Jillian
2
Auh, Seigyoung
2
Babakus, Emin
2
Berglund, Nathan R.
2
Brown, J. Owen
2
Cao, Sean
2
Chambers, Valerie A.
2
Coelho, Filipe
2
Daunt, Kate L.
2
Ellinger, Alexander E.
2
Elmadağ Baş, Ayşe Banu
2
Erbel, Christiane
2
Fan, Yangyang
2
Fichtel, Sina
2
Fisher, Michelle
2
Haddad, Abeer
2
Han, Jie Hui
2
Keh, Hean Tat
2
Kitschler, Roland
2
Kittinger, Alexander
2
Koritos, Christos
2
Kwan, Ho Kwong
2
Li, Xuan
2
Liu, Da
2
Luu Trong Tuan
2
Mejía-Vásquez, Pericles Ramón
2
Mengüç, Bülent
2
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IGI Global
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
epubli GmbH
1
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The service industries journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of retailing and consumer services
6
Advances in accounting : a research annual
4
Asia Pacific journal of marketing and logistics
4
Auditing : a journal of practice & theory
4
Gabler Edition Wissenschaft
4
International journal of hospitality management
4
Journal of service research
4
Journal of service research : JSR
4
Journal of the Academy of Marketing Science
4
The journal of services marketing
4
Australasian marketing journal
3
Journal of business research : JBR
3
Journal of marketing
3
Journal of retailing
3
The accounting review : a publication of the American Accounting Association
3
The journal of personal selling & sales management : JPSSM
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Advances in accounting behavioral research
2
Interaktionen im Dienstleistungsbereich
2
International journal of contemporary hospitality management
2
International journal of retail & distribution management
2
International journal of services and operations management
2
International review of law and economics
2
Journal of fashion marketing and management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of service management
2
Journal of strategic marketing
2
Psychology & marketing
2
SpringerLink / Bücher
2
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
2
Tourism management : research, policies, practice
2
27th Annual Conference on Financial Economics and Accounting Paper
1
Accounting, Economics, and Law : AEL ; a convivium
1
Acta Universitatis Danubius / Oeconomica
1
Advances in Accounting, 38, 75-87. DOI/10.1016/j.adiac.2017.07.006, 2017
1
An introduction to industrial service design
1
Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
1
Asia-Pacific journal of business administration
1
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ECONIS (ZBW)
205
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1
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205
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1
The 30-second-sale : snap impressions of a retail sales person influence consumers decision making
Hari, Jürg
;
Stros, Michael
;
Marriott, John
- In:
Anspruchsgruppenorientierte Kommunikation : neue …
,
(pp. 53-66)
.
2008
Persistent link: https://www.econbiz.de/10003759626
Saved in:
2
Organizational factors associated with job characteristics : evidence from frontline service employees
Coelho, Filipe
;
Augusto, Mário Gomes
- In:
Journal of strategic marketing
16
(
2008
)
2
,
pp. 157-172
Persistent link: https://www.econbiz.de/10003759916
Saved in:
3
Bestimmungsfaktoren des Beratungserfolges : eine informationsökonomische Betrachtung und empirische Analyse im Handel
Haas, Alexander
- In:
Schmalenbachs Zeitschrift für betriebswirtschaftliche …
58
(
2006
)
5
,
pp. 638-664
Persistent link: https://www.econbiz.de/10003355254
Saved in:
4
The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management contex...
Ashill, Nicholas J.
;
Rod, Michel
;
Carruthers, Janet
- In:
Journal of strategic marketing
16
(
2008
)
5
,
pp. 437-462
Persistent link: https://www.econbiz.de/10003797210
Saved in:
5
"What is beautiful is good" : impact of employee attractiveness on market success
Fichtel, Sina
-
2009
Persistent link: https://www.econbiz.de/10003809865
Saved in:
6
The role of leaders in internal marketing
Wieseke, Jan
;
Ahearne, Michael
;
Lam, Son K.
;
Dick, Rolf van
- In:
Journal of marketing
73
(
2009
)
2
,
pp. 123-145
Persistent link: https://www.econbiz.de/10003820612
Saved in:
7
Salespersons' service quality and customer loyalty in fashion chain stores : a study in Hong Kong retail stores
Sum, Cheng Yu
;
Hui, Chi-leung
- In:
Journal of fashion marketing and management
13
(
2009
)
1
,
pp. 98-108
Persistent link: https://www.econbiz.de/10003847773
Saved in:
8
The effects of perceived salesperson listening effectiveness in the financial industry
Bergeron, Jasmin
;
Laroche, Michel
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 6-25
Persistent link: https://www.econbiz.de/10003903403
Saved in:
9
SALESPERF : the salesperson service performance scale
Amyx, Douglas
;
Bhuian, Shahid
- In:
The journal of personal selling & sales management : JPSSM
29
(
2009
)
4
,
pp. 367-376
Persistent link: https://www.econbiz.de/10003905060
Saved in:
10
Customer-oriented behaviour of front-line service employees: the need to be both willing and able
Pimpakorn, Narumon
;
Patterson, Paul G.
- In:
Australasian marketing journal
18
(
2010
)
2
,
pp. 57-65
Persistent link: https://www.econbiz.de/10003975204
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