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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Konsumentenverhalten
78,391
Consumer behaviour
77,961
Theorie
9,778
Theory
9,592
Brand management
9,270
Markenführung
9,269
Markenartikel
9,054
Youth
8,969
Jugendliche
8,859
Beziehungsmarketing
8,849
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8,836
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7,960
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7,183
Brand image
7,134
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6,210
United States
5,805
Deutschland
5,513
Online-Handel
5,406
Online retailing
5,393
Kundenzufriedenheit
5,372
Customer satisfaction
5,369
Social Web
4,781
Social web
4,777
Germany
4,561
Online-Marketing
4,455
Internet marketing
4,429
Einzelhandel
4,327
Service quality
4,268
Retail trade
4,228
Werbewirkung
3,705
Advertising effects
3,657
Verbraucherverhalten
3,567
Electronic Commerce
3,533
Experiment
3,478
E-commerce
3,420
Werbung
3,185
Emotion
3,146
Advertising
3,061
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2,925
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Fallstudie
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Aufsatzsammlung
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Gustafsson, Anders
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wong, IpKin Anthony
8
Wu, Luorong
8
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Woo Gon
7
Lee, Seonjeong
7
Lu, Lu
7
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
234
International journal of hospitality management
193
Journal of business research : JBR
112
The journal of services marketing
107
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
66
Services marketing quarterly
66
The service industries journal
62
Journal of service research : JSR
47
Cogent business & management
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of air transport management
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
36
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Psychology & marketing
27
International journal of services and operations management
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
25
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of service research
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Journal of Asian finance, economics and business : JAFEB
19
Quality management journal : QMJ
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
4,267
EconStor
3
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1
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
2
Examining the service value chain of
hypermarket
retail
brand
value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
3
Switching intentions : a case of Saudi Arabian hypermarkets
Jabeen, Samrena
;
Abu Bakar bin Abdul Hamid
;
Ur Rehman, Saif
- In:
International journal of economics and financial issues …
5
(
2015
)
1
,
pp. 215-222
Persistent link: https://www.econbiz.de/10011661399
Saved in:
4
The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin
;
Liu, Chih-Hsing
;
Tu, Jin-Hua
- In:
Journal of air transport management
53
(
2016
),
pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
Saved in:
5
The anomaly of airline passenger behavioral intention : a comparison between low-cost and full-service airlines
Auryn Rachma Maulisa
;
Rahayu Hijrah Hati
- In:
ASEAN marketing journal : Association of Southeast …
10
(
2018
)
2
,
pp. 75-90
Persistent link: https://www.econbiz.de/10012106923
Saved in:
6
How do the services of low cost carriers affect passengers' behavioral intentions to revisit a destination?
Hsu, Chia-Jui
;
Yen, Jin-Ru
;
Chang, Yu-Chun
;
Woon, Hui Kee
- In:
Journal of air transport management
52
(
2016
),
pp. 111-116
Persistent link: https://www.econbiz.de/10011602648
Saved in:
7
Promote the price promotion : the effects of price promotions on customer evaluations in coffee chain stores
Huang, Hui-chun
;
Chang, Ya-ting
;
Yeh, Che-yi
;
Liao, …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1065-1082
Persistent link: https://www.econbiz.de/10010426077
Saved in:
8
Top purchase intention priorities of Vietnamese low cost carrier passengers : expectations and satisfaction
Moslehpour, Massoud
;
Wong, Wing Keung
;
Lin, Yi Hsin
; …
- In:
Eurasian business review
8
(
2018
)
4
,
pp. 371-389
Persistent link: https://www.econbiz.de/10011924995
Saved in:
9
Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih
;
Tsaur, Sheng-hshiung
;
Wang, Chih-hung
- In:
The service industries journal
29
(
2009
)
9/10
,
pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
Saved in:
10
Are low-cost carrier passengers less likely to complain about service quality?
Wittman, Michael D.
- In:
Journal of air transport management
35
(
2014
),
pp. 64-71
Persistent link: https://www.econbiz.de/10010246670
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