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Investigating knowledge sharing behaviour on virtual community members : integration of technological individual and contextual factors
Hidayanto, Achmad Nizar; Limupa, Arieffender; Junus, … - In: International journal of business information systems : … 19 (2015) 2, pp. 180-204
Persistent link: https://www.econbiz.de/10011326842
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Determinants of collective intelligence quality : comparison between Wiki and Q&A services in English and Korean users
Joo, Jaehun; Normatov, Ismatilla - In: Service business 7 (2013) 4, pp. 687-711
Persistent link: https://www.econbiz.de/10010201130
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"I do not know" : an examination of reactions to virtual agents that fail to answer the user's questions
Söderlund, Magnus - In: The international review of retail, distribution and … 34 (2024) 2, pp. 228-250
Persistent link: https://www.econbiz.de/10014559025
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Es ist Zeit für ein neues Selbstverständnis für Banken und Kunden
Kröner, Matthias; Kölsch, Martin; Zimmer, Yvonne - In: Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in …, (pp. 143-155). 2010
Persistent link: https://www.econbiz.de/10008798878
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Bringing "social" into sales : the impact of salespeople's social media use on service behaviors and value creation
Agnihotri, Raj; Kothandaraman, Prabakar; Kashyp, Rajiv; … - In: The journal of personal selling & sales management : JPSSM 32 (2012) 3, pp. 333-348
Persistent link: https://www.econbiz.de/10009579256
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Social media's contribution to customer satisfaction with services
Pinto, Mary Beth - In: The service industries journal 35 (2015) 11/12, pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
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Customer e-complaining behaviours using social media
Balaji, M. S.; Jha, Subhash; Stafford, Marla Royne - In: The service industries journal 35 (2015) 11/12, pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
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Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M. - In: Journal of fashion marketing and management 18 (2014) 4, pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
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Social software platforms as motor of Relationship Marketing in services : a conceptual framework with focus on the airport industry
Tenge, Marion - In: Customer-centric marketing strategies : tools for …, (pp. 280-296). 2013
Persistent link: https://www.econbiz.de/10009668197
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Social Media und Kundenbeziehungen : Einfluss der Qualität elektronischer Kunde-zu-Kunde-Interaktion (eCCIq) auf den Beziehungserfolg
Georgi, Dominik; Mink, Moritz - In: Dienstleistungsmanagement und Social Media : …, (pp. 419-441). 2013
Persistent link: https://www.econbiz.de/10009756206