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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Theorie
20,304
Theory
20,037
Preismanagement
19,056
Pricing strategy
19,041
Brand management
17,666
Markenführung
17,252
Relationship marketing
9,969
Beziehungsmarketing
9,936
Markenimage
9,254
Markenartikel
9,240
Brand image
9,199
Brand
8,200
USA
7,970
United States
7,627
Deutschland
6,707
Customer satisfaction
6,089
Germany
5,999
Online-Handel
5,977
Online retailing
5,962
Kundenzufriedenheit
5,917
Produktgestaltung
5,665
Social Web
5,619
Social web
5,614
Online-Marketing
5,412
Internet marketing
5,379
Einzelhandel
5,134
Retail trade
5,059
Service quality
4,951
Product design
4,732
Airline
4,413
Fluggesellschaft
4,362
Electronic Commerce
4,263
Price discrimination
4,199
Preisdifferenzierung
4,151
Werbewirkung
4,121
E-commerce
4,117
Advertising effects
4,064
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2,532
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833
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4,265
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639
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4,136
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110
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92
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86
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70
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52
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35
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35
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20
Sammelwerk
20
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10
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10
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9
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9
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8
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6
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6
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6
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3
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2
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1
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4,803
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99
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1
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Han, Heesup
33
Mattila, Anna S.
25
Usman, Osly
22
Prentice, Catherine
18
McColl-Kennedy, Janet R.
16
Hyun, Sunghyup Sean
14
Line, Nathaniel D.
14
Balaji, M. S.
13
Klaus, Philipp
13
Gong, Taeshik
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Siciliani, Luigi
11
Sparks, Beverley
11
Sreejesh, S.
11
Miao, Li
10
Quach, Sara
10
Ali, Faizan
9
Brueckner, Jan K.
9
Hollebeek, Linda D.
9
Park, Jungkun
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Amin, Muslim
8
Harun, Ahasan
8
Kim, Jinkyung Jenny
8
Lee, Seonjeong
8
Qu, Hailin
8
Roberts-Lombard, Mornay
8
So, Kevin Kam Fung
8
Straume, Odd Rune
8
Wirtz, Jochen
8
Wu, Luorong
8
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National Bureau of Economic Research
7
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Central Europe Computer Measurement Group
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Deutschsprachige Anwendergruppe für Software-Metrik und Aufwandschätzung
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Taylor and Francis.
1
USA / General Accounting Office
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
World Bank / Financial Sector Development Dept
1
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Published in...
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Journal of retailing and consumer services
235
International journal of hospitality management
205
Journal of business research : JBR
124
The journal of services marketing
108
Journal of air transport management
83
Journal of hospitality marketing & management
82
International journal of contemporary hospitality management
81
Journal of travel and tourism marketing
77
The service industries journal
74
Services marketing quarterly
73
Journal of service research : JSR
52
Cogent business & management
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
39
Tourism management : research, policies, practice
39
Journal of service management
35
Asia Pacific journal of marketing and logistics
32
The international journal of bank marketing : IJBM
31
International journal of quality and service sciences
30
International journal of services and operations management
28
Journal of service research
28
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
Psychology & marketing
26
International journal of quality & reliability management
25
Journal of retailing
24
Journal of strategic marketing
24
Total quality management & business excellence
24
Marketing intelligence & planning
23
Quality management journal : QMJ
23
European journal of marketing : EJM
22
Journal of hospitality and tourism insights
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of services and operations management : IJSOM
20
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ECONIS (ZBW)
4,898
EconStor
6
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1
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4,904
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date (newest first)
date (oldest first)
1
Airline
brand
awareness and perceived quality effect on the attitudes towards frequent-flyer programs and
airline
brand
choice : moderating effect of frequent-flyer programs
Koech, Alex Kipkorir
;
Buyle, Sven
;
Macário, Rosário
- In:
Journal of air transport management
107
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014322921
Saved in:
2
The role of
brand
loyalty & image development integrated with
brand
awareness, service quality, product strategy & price strategy : an persfective Asia
Harlie, M.
;
Periyadi
;
Zulfikar, Rizka
;
Permana, Yudi
- In:
International journal of management innovation systems …
6
(
2021
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012647926
Saved in:
3
Brand
price differentials in retail distribution : product quality and service quality
Mañez Castillejo, Juan A.
;
Moner Colonques, Rafael
; …
- In:
Applied economics
48
(
2016
)
58/60
,
pp. 5749-5760
Persistent link: https://www.econbiz.de/10011772192
Saved in:
4
Role of alliance
brand
awareness on customer's behavioural response and satisfaction : case of "sky team" global
airline
alliance
Kassir, Ali Mohammad
- In:
EuroMed journal of management : EMJM
6
(
2024
)
1
,
pp. 72-99
Persistent link: https://www.econbiz.de/10014490987
Saved in:
5
Factors affecting Jordanian consumer loyalty toward cellular phone
brand
Al-Hawary, Sulieman Ibraheem Shelash
;
Harahsheh, Sara …
- In:
International journal of economics and business research
7
(
2014
)
3
,
pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
Saved in:
6
The roles of perceived quality, trust, and satisfaction in predicting
brand
loyalty : the empirical research on automobile brands in Jordan market
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of business excellence
6
(
2013
)
6
,
pp. 656-686
Persistent link: https://www.econbiz.de/10010234738
Saved in:
7
The impact of service failure on
brand
credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
8
The influence of
brand
experience and service quality on customer engagement
Prentice, Catherine
;
Wang, Xuequn
;
Loureiro, Sandra …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 50-59
Persistent link: https://www.econbiz.de/10012114115
Saved in:
9
Validating a consumer-based service
brand
equity (CBSBE) model in the
airline
industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
10
Airline
brand
image, passenger perceived value and loyalty towards full-service and low-cost carriers
Fu, Yan-Kai
- In:
Tourism review
78
(
2023
)
6
,
pp. 1433-1451
Persistent link: https://www.econbiz.de/10014511720
Saved in:
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