Narrow search
Showing 1 - 10 of 4,346
Cover Image
Moving beyond the Western versus Asian culture distinction : an investigation of acculturation effects
Weber, Karin; Sparks, Beverley; Hsu, Cathy H. C. - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1703-1723
Persistent link: https://www.econbiz.de/10011732294
Cover Image
Service quality and acculturation : advancing immigrant healthcare utilization
Davis, Kathryn Simons; Mohan, Mayoor; Rayburn, Steven W. - In: The journal of services marketing 31 (2017) 4/5, pp. 362-372
Persistent link: https://www.econbiz.de/10011742696
Cover Image
Service inclusion : the role of disability identity in retail
Dodds, Sarah; Palakshappa, Nitha - In: The journal of services marketing 36 (2022) 2, pp. 143-153
Persistent link: https://www.econbiz.de/10013407413
Cover Image
Improving service interactions through inclusive language for Sindh's Sheedis
Ali, Ameer; Maya Khemlani David; Channa, Abdul Razaque - In: The journal of services marketing 36 (2022) 7, pp. 952-963
Persistent link: https://www.econbiz.de/10013407629
Cover Image
Accommodating ethnic minority consumers during service encounters : the fine line
Mady, Sarah; Ford, John B.; Mady, Tarek - In: The journal of services marketing 36 (2022) 5, pp. 674-690
Persistent link: https://www.econbiz.de/10013407588
Cover Image
The linguistic servicescape : speaking their language may not be enough
Touchstone, Ellen E.; Koslow, Scott; Shamdasani, Prem N.; … - In: Journal of business research : JBR 72 (2017), pp. 147-157
Persistent link: https://www.econbiz.de/10011645555
Cover Image
When the minority is the majority : Russian and Latvian consumer perspectives of retail service
McKenzie, Brent - 2007
Persistent link: https://www.econbiz.de/10003668103
Cover Image
I need the hook-up : the impact of shared race and ethnic identity on the expectations of service quality
Ferguson, Nakeisha S.; Sanders Jones, Janine L.; … - In: Journal of marketing management : JMM ; journal of the … 36 (2020) 13/14, pp. 1285-1307
Persistent link: https://www.econbiz.de/10012395547
Cover Image
A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong; Han, Rachel; Mattila, Anna S. - In: Journal of service management 27 (2016) 3, pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
Cover Image
Customer ethnic bias in service encounters
Linzmajer, Marc; Brach, Simon; Walsh, Gianfranco; … - In: Journal of service research 23 (2020) 2, pp. 194-210
Persistent link: https://www.econbiz.de/10012216633