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~subject:"Dienstleistungsqualität"
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Who stays, who walks, and why...
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Dienstleistungsqualität
Relationship marketing
1,118
Beziehungsmarketing
1,051
Customer loyalty
1,051
Kundenbindung
948
Customer satisfaction
943
Customer retention
928
Consumer behaviour
897
Konsumentenverhalten
796
Kundenzufriedenheit
717
Service quality
515
customer loyalty
500
customer satisfaction
185
Brand management
141
Markenführung
135
Retail trade
114
Einzelhandel
108
Customer Loyalty
104
Brand image
102
Confidence
102
Vertrauen
102
Markenimage
95
service quality
91
Corporate social responsibility
90
Customer service
88
Electronic Commerce
87
Social Web
85
Social web
85
Germany
83
Bank
82
Online retailing
82
Online-Handel
81
Trust
80
Deutschland
79
E-commerce
79
Kundenservice
75
Marketing
75
Brand loyalty
74
Corporate Social Responsibility
73
Online-Marketing
73
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Online availability
All
Undetermined
251
Free
89
Type of publication
All
Article
444
Book / Working Paper
28
Type of publication (narrower categories)
All
Article in journal
430
Aufsatz in Zeitschrift
430
Aufsatz im Buch
14
Book section
14
Graue Literatur
9
Hochschulschrift
9
Non-commercial literature
9
Conference paper
8
Konferenzbeitrag
8
Arbeitspapier
5
Working Paper
5
Thesis
2
Case study
1
Conference proceedings
1
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1
Konferenzschrift
1
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1
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Language
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English
460
German
12
Author
All
Prentice, Catherine
11
Roberts-Lombard, Mornay
4
Fongsuwan, Wanno
3
Hapsari, Raditha
3
Hussein, Ananda Sabil
3
Izogo, Ernest Emeka
3
Jaiswal, Deepak
3
Kant, Rishi
3
Langmann, Kristin
3
Mattila, Anna S.
3
Sivapalan, Achchuthan
3
Srivastava, Medha
3
Stan, Valentina
3
Sudhir, K.
3
Abbas Mardani
2
Ahasanul Haque
2
AlNajem, Mohamad N.
2
Arif, Imtiaz
2
Aslam, Wajeeha
2
Athanasopoulou, Pinelopi
2
Babar, Samreen Fahim
2
Bilgihan, Anil
2
Bin Jusoh, Ahmad
2
Biswas, Abhijeet
2
Boakye, Kwabena G.
2
Casadesús, Martí
2
Cham Tat Huei
2
Choi, Beom Joon
2
Chowdhury, Naila Anwar
2
Chuah, Stephanie Hui-wen
2
Dung Phuong Hoang
2
El-Adly, Mohammed Ismail
2
Etemad-Sajadi, Reza
2
Febrilia, Ika
2
Gan, Christopher
2
Giovanis, Apostolos
2
Han, Heesup
2
Huang, Guofang
2
Jaiyeoba, Olumide Olasimbo
2
Japutra, Arnold
2
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Institution
All
Center for Service Excellence
1
European Business School <Oestrich-Winkel>
1
Logos Verlag Berlin
1
Nomos Verlagsgesellschaft
1
Published in...
All
Journal of retailing and consumer services
24
Journal of hospitality marketing & management
13
The service industries journal
11
Services marketing quarterly
9
The TQM journal : the international review of organizational improvement
9
Cogent business & management
8
International journal of services and operations management : IJSOM
8
Journal of business research : JBR
8
International journal of hospitality management
7
International journal of quality & reliability management
6
Service business
6
International journal of contemporary hospitality management
5
Journal for global business advancement : JGBA
5
The international journal of bank marketing : IJBM
5
The journal of applied business research
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
4
Asia Pacific journal of marketing and logistics
4
Global business review
4
International journal of business excellence : IJBEX
4
International journal of quality and service sciences
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of financial services marketing
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Serbian journal of management : an international journal for theory and practice of management science ; SJM
4
Total quality management & business excellence
4
Academic journal of economic studies
3
African journal of business and economic research : AJBER
3
International journal of business innovation and research
3
International journal of business innovation and research : IJBIR
3
International journal of services and operations management
3
International journal of services, economics and management
3
Inventi impact: retailing & consumer services
3
Journal of Islamic marketing
3
Journal of business economics and management
3
Journal of customer behaviour
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service management
3
Journal of strategic marketing
3
Journal of travel and tourism marketing
3
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Source
All
ECONIS (ZBW)
472
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1
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472
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1
Who stays, who walks, and why in high-intensity service contexts
Prentice, Catherine
- In:
Journal of business research : JBR
67
(
2014
)
4
,
pp. 608-614
Persistent link: https://www.econbiz.de/10010363447
Saved in:
2
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
3
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
4
Determining the attributes of casino customer satisfaction : applying impact-range performance and asymmetry analyses
Back, Ki-Joon
;
Lee, Choong-Ki
- In:
Journal of travel and tourism marketing
32
(
2015
)
5/6
,
pp. 747-760
Persistent link: https://www.econbiz.de/10011387027
Saved in:
5
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
6
Model for measuring customer loyalty towards a service provider
Skačkauskienė, Ilona
;
Vilkaitė-Vaitonė, Neringa
; …
- In:
Journal of business economics and management
16
(
2015
)
6
,
pp. 1185-1200
Persistent link: https://www.econbiz.de/10011421758
Saved in:
7
Linking service climate to customer loyalty
Wang, Mei-ling
- In:
The service industries journal
35
(
2015
)
7/8
,
pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
Saved in:
8
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia
;
Rodríguez del …
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
Saved in:
9
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
10
Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur
- In:
Central European business review : CEBR
2
(
2013
)
4
,
pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
Saved in:
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