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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Relationship marketing
25,939
Beziehungsmarketing
25,264
Social Web
20,293
Social web
20,262
Consumer behaviour
12,398
Konsumentenverhalten
12,365
Online-Marketing
6,354
Internet marketing
6,251
Customer satisfaction
5,607
Kundenzufriedenheit
5,556
Service quality
4,031
Brand management
3,691
Markenführung
3,689
Electronic Commerce
3,373
Deutschland
3,281
E-commerce
3,183
Germany
3,130
Theorie
2,978
Theory
2,938
Virales Marketing
2,597
Viral marketing
2,596
Soziales Netzwerk
2,538
Markenimage
2,500
Brand image
2,498
Online-Handel
2,441
Online retailing
2,434
Marketingmanagement
2,432
Marketing management
2,410
Social network
2,381
Kundenmanagement
2,302
Lieferantenmanagement
2,267
Supplier relationship management
2,266
Kundenintegration
1,919
Customer integration
1,918
Vertrauen
1,809
Confidence
1,795
Internet
1,771
USA
1,739
Social media
1,729
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Undetermined
1,905
Free
628
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Article
3,434
Book / Working Paper
582
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Article in journal
3,232
Aufsatz in Zeitschrift
3,232
Aufsatz im Buch
193
Book section
193
Hochschulschrift
98
Thesis
82
Graue Literatur
76
Non-commercial literature
76
Working Paper
50
Arbeitspapier
49
Collection of articles of several authors
33
Sammelwerk
33
Conference paper
26
Konferenzbeitrag
26
Bibliografie enthalten
24
Bibliography included
24
Case study
23
Fallstudie
23
Aufsatzsammlung
18
Lehrbuch
7
Reprint
7
Textbook
7
Guidebook
6
Ratgeber
6
Konferenzschrift
5
Collection of articles written by one author
3
Research Report
3
Sammlung
3
Bibliografie
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Accompanied by computer file
1
Advisory report
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Gutachten
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
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English
3,758
German
255
Finnish
3
French
2
Italian
1
Swedish
1
Author
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Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Klaus, Philipp
13
McColl-Kennedy, Janet R.
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Usman, Osly
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Edvardsson, Bo
8
Georgi, Dominik
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
Voorhees, Clay M.
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Bendel, Klaus
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
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European Health Care Conference <2, 2011, Hamburg>
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
184
International journal of hospitality management
121
Journal of business research : JBR
112
The journal of services marketing
96
The service industries journal
80
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of hospitality marketing & management
56
Services marketing quarterly
52
International journal of contemporary hospitality management
48
Service business
48
Journal of service research : JSR
47
Journal of travel and tourism marketing
44
Journal of service management
38
Journal of service research
34
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
Tourism management : research, policies, practice
29
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of strategic marketing
26
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Journal of air transport management
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Managing service quality : MSQ ; an international journal
21
Total quality management & business excellence
21
International journal of electronic customer relationship management : IJECRM
20
Marketing intelligence & planning
20
International journal of services, economics and management
19
Psychology & marketing
19
International journal of productivity and quality management : IJPQM
18
International journal of quality & reliability management
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Journal of marketing
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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Source
All
ECONIS (ZBW)
4,005
EconStor
6
OLC EcoSci
4
USB Cologne (EcoSocSci)
1
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1
Es ist Zeit für ein neues Selbstverständnis für Banken und Kunden
Kröner, Matthias
;
Kölsch, Martin
;
Zimmer, Yvonne
- In:
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in …
,
(pp. 143-155)
.
2010
Persistent link: https://www.econbiz.de/10008798878
Saved in:
2
Bringing "social" into sales : the impact of salespeople's social media use on service behaviors and value creation
Agnihotri, Raj
;
Kothandaraman, Prabakar
;
Kashyp, Rajiv
; …
- In:
The journal of personal selling & sales management : JPSSM
32
(
2012
)
3
,
pp. 333-348
Persistent link: https://www.econbiz.de/10009579256
Saved in:
3
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
4
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
5
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
6
Social software platforms as motor of Relationship Marketing in services : a conceptual framework with focus on the airport industry
Tenge, Marion
- In:
Customer-centric marketing strategies : tools for …
,
(pp. 280-296)
.
2013
Persistent link: https://www.econbiz.de/10009668197
Saved in:
7
Social Media und Kundenbeziehungen : Einfluss der Qualität elektronischer Kunde-zu-Kunde-Interaktion (eCCIq) auf den Beziehungserfolg
Georgi, Dominik
;
Mink, Moritz
- In:
Dienstleistungsmanagement und Social Media : …
,
(pp. 419-441)
.
2013
Persistent link: https://www.econbiz.de/10009756206
Saved in:
8
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
9
A social media analysis of the contribution of destinations to client satisfaction with hotels
Bulchand-Gidumal, Jacques
;
Melián-González, Santiago
; …
- In:
International journal of hospitality management
35
(
2013
),
pp. 44-47
Persistent link: https://www.econbiz.de/10010225933
Saved in:
10
Patient satisfaction scores and their relationship to hospital website quality measures
Ford, Eric W.
;
Huerta, Timothy R.
;
Diana, Mark L.
; …
- In:
Health marketing quarterly
30
(
2013
)
4
,
pp. 334-348
Persistent link: https://www.econbiz.de/10010244736
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