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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,940
Konsumentenverhalten
80,460
Marketing
31,412
Brand management
17,666
Markenführung
17,252
Theorie
11,755
Theory
11,584
Relationship marketing
10,352
Beziehungsmarketing
10,292
Markenimage
9,157
Brand image
9,098
Deutschland
6,846
Marketingmanagement
6,528
Markenartikel
6,483
Brand
6,420
USA
6,378
Marketing management
6,305
Germany
6,197
United States
5,979
Customer satisfaction
5,951
Social Web
5,810
Social web
5,804
Kundenzufriedenheit
5,751
Online-Marketing
5,731
Internet marketing
5,706
Online-Handel
5,686
Online retailing
5,673
Einzelhandel
4,726
Retail trade
4,603
Service quality
4,540
Electronic Commerce
4,159
Werbewirkung
4,104
Advertising effects
4,042
Werbung
3,966
Advertising
3,917
E-commerce
3,844
Verbraucherverhalten
3,650
Experiment
3,455
Emotion
3,391
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Undetermined
2,376
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726
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3,934
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540
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3,819
Aufsatz in Zeitschrift
3,819
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113
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113
Graue Literatur
72
Hochschulschrift
72
Non-commercial literature
72
Working Paper
54
Thesis
53
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51
Conference paper
29
Konferenzbeitrag
29
Collection of articles of several authors
19
Sammelwerk
19
Bibliografie enthalten
10
Bibliography included
10
Case study
10
Fallstudie
10
Aufsatzsammlung
9
Konferenzschrift
7
Collection of articles written by one author
5
Sammlung
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3
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2
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4,372
German
99
Finnish
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1
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Han, Heesup
31
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Klaus, Philipp
13
Gong, Taeshik
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Sreejesh, S.
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Park, Jungkun
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Lee, Seonjeong
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Friedrich-Schiller-Universität Jena
1
Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
232
International journal of hospitality management
203
Journal of business research : JBR
122
The journal of services marketing
109
Journal of hospitality marketing & management
83
International journal of contemporary hospitality management
79
Services marketing quarterly
70
The service industries journal
67
Journal of travel and tourism marketing
65
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
36
Journal of service management
32
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
30
International journal of quality and service sciences
29
Journal of air transport management
29
Journal of service research
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
International journal of services, economics and management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
European journal of marketing : EJM
23
Journal of retailing
23
Journal of strategic marketing
23
Journal of hospitality and tourism insights
22
Journal of the Academy of Marketing Science
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Marketing intelligence & planning
20
International journal of services and operations management : IJSOM
19
Journal of Asian finance, economics and business : JAFEB
19
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ECONIS (ZBW)
4,471
EconStor
3
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1
21st century luxury fashion retailers'
marketing
strategies for customer satisfaction : UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Caratù, Myriam
; …
- In:
International journal of business and globalisation : IJBG
16
(
2016
)
1
,
pp. 79-103
Persistent link: https://www.econbiz.de/10011616638
Saved in:
2
Luxury cruise travelers : other customer perceptions
Hyun, Sunghyup Sean
;
Han, Heesup
- In:
Journal of travel research : a quarterly publication of …
54
(
2015
)
1
,
pp. 107-121
Persistent link: https://www.econbiz.de/10010474693
Saved in:
3
Looks clear and sounds familiar : how consumers form inferential beliefs about luxury hotel service quality
Ryu, Sann
;
Park, Yun-na
;
Park, Jungkun
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 48-65
Persistent link: https://www.econbiz.de/10012800195
Saved in:
4
Purchase intention of customers towards luxury brands in North Macedonia : theory of planned behaviour approach
Muça, Sara
;
Zeqiri, Jusuf
- In:
International journal of Islamic marketing and branding
5
(
2020
)
2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10012512768
Saved in:
5
To survive or to thrive? : China's luxury hotel restaurants entering O2O food delivery platforms amid the COVID-19 crisis
Yang, Fiona X.
;
Li, Xiangping
;
Lau, Virginia Meng-Chan
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012495046
Saved in:
6
Exploring consumers' subjective shopping experiences in directly operated luxury brand stores
Kauppinen-Räisänen, Hannele
;
Mühlbacher, Hans
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012305873
Saved in:
7
Customer emotions and their triggers in luxury retail : understanding the effects of customer emotions before and after entering a luxury shop
Kim, Sooyun
;
Park, Geebum
;
Lee, Yeonjoo
;
Choi, Sunmee
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5809-5818
Persistent link: https://www.econbiz.de/10011597515
Saved in:
8
The role of private label brands in enhancing service satisfaction in the hotel industry : comparing luxury and boutique hotels
Herstein, Ram
;
Gilboa, Shaked
;
Gamliel, Eyal
;
Bergera, Ron
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 140-155
Persistent link: https://www.econbiz.de/10011859506
Saved in:
9
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
10
Luxury brands in the digital age : perceived quality and gender difference
Kim, Jung-Hwan
- In:
The international review of retail, distribution and …
30
(
2020
)
1
,
pp. 68-85
Persistent link: https://www.econbiz.de/10012209756
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