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~subject:"Dienstleistungsqualität"
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Service quality : new directio...
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Dienstleistungsqualität
Consumer behaviour
18
Konsumentenverhalten
17
Theorie
13
Theory
13
Beziehungsmarketing
12
Relationship marketing
12
Service quality
11
Customer satisfaction
10
Kundenzufriedenheit
9
Emotion
8
Kundenwert
8
Artificial intelligence
7
Customer value
7
Marketing management
7
Marketingmanagement
7
Qualitätsmanagement
7
Agent-based modeling
6
Dienstleistung
6
Dienstleistungssektor
6
Künstliche Intelligenz
6
Service industry
6
Agentenbasierte Modellierung
5
Automation
5
Automatisierung
5
Dienstleistungsmarketing
5
Electronic Commerce
5
Market research
5
Marktforschung
5
Quality management
5
Services marketing
5
Verbraucherzufriedenheit
5
Information technology
4
Marketing
4
Product quality
4
Produktqualität
4
USA
4
United States
4
Aufsatzsammlung
3
Brand management
3
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8
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7
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1
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1
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English
11
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Rust, Roland T.
11
Huang, Ming-hui
4
Zahorik, Anthony J.
2
Beuningen, Jacqueline van
1
Dev, Chekitan S.
1
Hamilton, Rebecca W.
1
Huang, Ming-Hui
1
Keiningham, Timothy
1
Keiningham, Timothy L.
1
Moorman, Christine
1
Oliver, Richard L. L.
1
Wedel, Michel
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Foundations for organizational science
1
Handbuch Dienstleistungsmanagement : von der strategischen Konzeption zur praktischen Umsetzung
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of marketing
1
Journal of marketing research : JMR
1
Journal of service research
1
Journal of service research : JSR
1
MSI reports : working paper series
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
Report / Marketing Science Institute
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Report / Marketing Science Institute / Marketing Science Institute
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ECONIS (ZBW)
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Return on quality (ROQ) : making service quality financially accountable
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy
-
1994
Persistent link: https://www.econbiz.de/10000888243
Saved in:
2
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
3
Service productivity strategy
Rust, Roland T.
;
Huang, Ming-hui
- In:
MSI reports : working paper series
(
2009
)
4
,
pp. 77-99
Persistent link: https://www.econbiz.de/10003960978
Saved in:
4
The service revolution and the transformation of marketing science
Rust, Roland T.
;
Huang, Ming-hui
- In:
Marketing science : the marketing journal of the …
33
(
2014
)
2
,
pp. 206-221
Persistent link: https://www.econbiz.de/10010358790
Saved in:
5
Quality mental model convergence and business performance
Rust, Roland T.
;
Moorman, Christine
;
Beuningen, …
- In:
International journal of research in marketing : IJRM ; …
33
(
2016
)
1
,
pp. 155-171
Persistent link: https://www.econbiz.de/10011490870
Saved in:
6
Determining the return on quality (ROQ)
Rust, Roland T.
;
Zahorik, Anthony J.
;
Keiningham, Timothy L.
- In:
Handbuch Dienstleistungsmanagement : von der …
,
(pp. 873-898)
.
2001
Persistent link: https://www.econbiz.de/10001599043
Saved in:
7
Optimizing service productivity
Rust, Roland T.
;
Huang, Ming-hui
- In:
Journal of marketing
76
(
2012
)
2
,
pp. 47-66
Persistent link: https://www.econbiz.de/10009737491
Saved in:
8
IT-related service : a multidisciplinary perspective
Huang, Ming-hui
;
Rust, Roland T.
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 251-258
Persistent link: https://www.econbiz.de/10009782150
Saved in:
9
Return on service amenities
Hamilton, Rebecca W.
;
Rust, Roland T.
;
Wedel, Michel
; …
- In:
Journal of marketing research : JMR
54
(
2017
)
1
,
pp. 96-110
Persistent link: https://www.econbiz.de/10011650436
Saved in:
10
Engaged to a robot? : the role of AI in service
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 30-41
Persistent link: https://www.econbiz.de/10012426758
Saved in:
1
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