//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"E-commerce"
~subject:"Service quality"
~subject:"Supplier relationship management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer relationship manageme...
Similar by subject
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
E-commerce
Service quality
Supplier relationship management
Beziehungsmarketing
25,004
Relationship marketing
24,976
Social Web
19,971
Social web
19,937
Digitalisierung
15,292
Konsumentenverhalten
14,703
Consumer behaviour
14,687
Customer satisfaction
13,647
Kundenzufriedenheit
13,510
Digitization
13,020
Dienstleistungsqualität
7,546
Online-Marketing
6,620
Internet marketing
6,496
Electronic Commerce
5,234
Deutschland
4,707
Germany
4,433
Markenführung
3,891
Brand management
3,886
Online-Handel
3,174
Online retailing
3,163
Innovation
3,046
Theorie
2,973
Theory
2,958
Viral marketing
2,829
Virales Marketing
2,829
Markenimage
2,711
Brand image
2,701
Marketingmanagement
2,679
Marketing management
2,631
Soziales Netzwerk
2,526
Lieferantenmanagement
2,511
Social network
2,372
Informationstechnik
2,331
Information technology
2,237
Kundenmanagement
2,186
USA
2,183
Internet
2,169
more ...
less ...
Online availability
All
Undetermined
5,855
Free
2,520
Type of publication
All
Article
10,851
Book / Working Paper
3,202
Journal
13
Type of publication (narrower categories)
All
Article in journal
9,815
Aufsatz in Zeitschrift
9,815
Aufsatz im Buch
979
Book section
979
Graue Literatur
594
Non-commercial literature
594
Hochschulschrift
448
Working Paper
352
Arbeitspapier
351
Thesis
336
Collection of articles of several authors
251
Sammelwerk
251
Aufsatzsammlung
228
Case study
132
Fallstudie
132
Conference paper
125
Konferenzbeitrag
125
Konferenzschrift
81
Bibliografie enthalten
54
Bibliography included
54
Lehrbuch
43
Ratgeber
38
Guidebook
37
Textbook
36
Handbook
35
Handbuch
35
Conference proceedings
32
Amtsdruckschrift
27
Government document
27
Reprint
16
Collection of articles written by one author
15
Sammlung
15
Amtliche Publikation
9
Bibliografie
9
Article
8
Glossar enthalten
8
Glossary included
8
Forschungsbericht
7
Einführung
6
Fallstudiensammlung
6
more ...
less ...
Language
All
English
12,719
German
1,307
Undetermined
23
Russian
16
French
11
Polish
11
Spanish
6
Italian
4
Dutch
1
Romanian
1
Slovenian
1
Swedish
1
more ...
less ...
Author
All
Han, Heesup
36
Svensson, Göran
36
Bruhn, Manfred
35
Mattila, Anna S.
28
Prentice, Catherine
26
Prybutok, Victor R.
25
Usman, Osly
24
Homburg, Christian
23
Sharma, Piyush
23
Wirtz, Bernd W.
21
McColl-Kennedy, Janet R.
20
Gil Saura, Irene
19
Wong, IpKin Anthony
18
Balaji, M. S.
17
Edvardsson, Bo
17
Shahin, Arash
17
Bauer, Hans H.
16
Bilgihan, Anil
16
Piller, Frank T.
16
Quach, Sara
16
Roberts-Lombard, Mornay
16
Söderlund, Magnus
15
Thaichon, Park
15
Verhoef, Peter C.
15
Evanschitzky, Heiner
14
Hammerschmidt, Maik
14
Klaus, Philipp
14
Walsh, Gianfranco
14
Casidy, Riza
13
Dwivedi, Yogesh Kumar
13
Gong, Taeshik
13
Grewal, Dhruv
13
Grégoire, Yany
13
Gustafsson, Anders
13
Hyun, Sunghyup Sean
13
Kleinaltenkamp, Michael
13
Mpinganjira, Mercy
13
Schumann, Jan Hendrik
13
Jang, Soocheong
12
Kollmann, Tobias
12
more ...
less ...
Institution
All
IGI Global
22
Springer Fachmedien Wiesbaden
21
World Bank Group
20
Nomos Verlagsgesellschaft
8
OECD
5
World Bank
5
Organisation for Economic Co-operation and Development
4
Verlag Dr. Kovač
4
Books on Demand GmbH <Norderstedt>
3
Campus Verlag
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
3
Fördergesellschaft Marketing an der Universität Augsburg
3
Hochschule für Technik und Wirtschaft Berlin
3
Kassel University Press GmbH
3
National Bureau of Economic Research
3
Springer-Verlag GmbH
3
UNCTAD
3
Verlag Franz Vahlen
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
Albrecht Knaus Verlag
2
Berliner Wissenschafts-Verlag
2
Bund-Verlag
2
Bundesvereinigung Logistik
2
Deutschland / Bundesministerium für Wirtschaft und Energie
2
Economic Research Institute for ASEAN and East Asia
2
Erich-Schmidt-Verlag <Berlin>
2
European Health Care Conference <2, 2011, Hamburg>
2
Europäisches Parlament / IPOL - Generaldirektion Interne Politikbereiche der Union
2
Europäisches Parlament / Policy Department for Economic, Scientific and Quality of Life Policies
2
Hamburger Edition
2
Haufe-Lexware GmbH & Co. KG
2
Kompetenzschwerpunkt E-Business
2
MITP Verlags-GmbH & Co. KG
2
Monopolkommission
2
Murmann Publishers GmbH
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Russland / Ministerstvo cifrovogo razvitija, svjazi i massovych kommunikacij
2
Russland / Ministerstvo svjazi i massovych kommunikacij
2
Russland / Služba Gosudarstvennoj Statistiki
2
more ...
less ...
Published in...
All
Journal of retailing and consumer services
331
Journal of business research : JBR
307
Industrial marketing management : the international journal for industrial and high-tech firms
286
International journal of hospitality management
258
The journal of services marketing
173
The service industries journal
161
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
The journal of business & industrial marketing
140
Journal of hospitality marketing & management
115
International journal of contemporary hospitality management
114
Journal of travel and tourism marketing
110
Services marketing quarterly
105
Service business
89
SpringerLink / Bücher
81
Tourism management : research, policies, practice
78
Journal of air transport management
77
Journal of service research : JSR
77
The TQM journal : the international review of organizational improvement
74
Cogent business & management
72
Asia Pacific journal of marketing and logistics
70
Technological forecasting & social change : an international journal
67
International journal of services and operations management
66
Journal of the Academy of Marketing Science
66
International journal of electronic customer relationship management : IJECRM
65
International journal of quality and service sciences
65
Journal of service management
62
Journal of strategic marketing
60
Total quality management & business excellence
60
International journal of quality & reliability management
59
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
58
International journal of electronic marketing and retailing : IJEMR
57
International journal of business information systems : IJBIS
56
International journal of productivity and quality management : IJPQM
54
International journal of services, economics and management
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
The international journal of bank marketing : IJBM
51
Managing service quality : MSQ ; an international journal
50
Electronic commerce research
49
Journal of business-to-business marketing
49
Journal of marketing
49
more ...
less ...
Source
All
ECONIS (ZBW)
14,030
RePEc
22
EconStor
9
BASE
5
Showing
1
-
10
of
14,066
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
2
Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being
Zhang, Yu
;
Su, Jiafu
;
Guo, Honggui
;
Lee, Jeoung Yul
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
Saved in:
3
Positive customer churn : an application to online dating
Dechant, Andrea
;
Spann, Martin
;
Becker, Jan U.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 90-100
Persistent link: https://www.econbiz.de/10012005779
Saved in:
4
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
5
The lotus in the mud : a conceptual model of livestream yoga service experience
Fitzgerald, Sandy H. M.
-
2021
Persistent link: https://www.econbiz.de/10012668285
Saved in:
6
The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital
CRM
Demirel, Demokaan
- In:
Journal of business economics and management
23
(
2022
)
3
,
pp. 507-531
This study examines how customer-centered management systems contribute to
CRM
through the use of digital services. The …
Persistent link: https://www.econbiz.de/10013259223
Saved in:
7
Measuring
CRM
effectiveness in Indian stock broking services
Agrawal, Shiv Ratan
;
Mittal, Divya
- In:
Journal of global information management : an official …
27
(
2019
)
1
,
pp. 144-164
Persistent link: https://www.econbiz.de/10012006650
Saved in:
8
"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce
Griva, Anastasia
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209709
Saved in:
9
Relationships among customer loyalty, customer satisfaction, corporate image and behavioural intention on social media for a corporation
Lv, Haixia
;
Yu, Guang
;
Wu, Gang
- In:
International journal of information technology and …
17
(
2018
)
3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011896613
Saved in:
10
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->