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~subject:"Health care"
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Prozessmanagement im Reisebüro...
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Health care
Relationship marketing
26,376
Beziehungsmarketing
25,701
Service quality
21,775
Dienstleistungsqualität
21,024
Prozessmanagement
12,644
Consumer behaviour
11,411
Konsumentenverhalten
11,337
Business process management
10,924
Customer satisfaction
9,389
Kundenzufriedenheit
9,167
Theorie
4,871
Theory
4,833
Deutschland
4,168
Germany
4,037
Qualitätsmanagement
3,906
Quality management
3,768
USA
2,989
United States
2,948
Brand management
2,730
Markenführung
2,727
Lieferantenmanagement
2,615
Supplier relationship management
2,612
Wirtschaftsprüfung
2,556
Financial audit
2,549
Electronic Commerce
2,529
E-commerce
2,437
Krankenhaus
2,341
Social Web
2,323
Social web
2,322
Hospital
2,295
Brand image
2,061
Markenimage
2,054
Marketingmanagement
2,011
Marketing management
2,001
Gesundheitsversorgung
1,854
Online-Handel
1,852
Online retailing
1,844
Customer service
1,797
Online-Marketing
1,768
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826
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469
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1,299
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580
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2
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1,205
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174
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80
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Hochschulschrift
24
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23
Sammelwerk
23
Aufsatzsammlung
22
Conference paper
19
Konferenzbeitrag
19
Thesis
15
research-article
9
Konferenzschrift
8
Case study
7
Fallstudie
7
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5
Sammlung
5
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4
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4
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4
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2
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2
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2
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1
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1
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1
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1
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1
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1
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1,773
German
94
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14
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1
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Siciliani, Luigi
21
Straume, Odd Rune
15
Brekke, Kurt R.
10
Saghafian, Soroush
10
Gravelle, Hugh
9
Chandrasekaran, Aravind
8
Demeulemeester, Erik
8
Hopp, Wallace J.
8
Levaggi, Rosella
8
McColl-Kennedy, Janet R.
8
Antony, Jiju
7
Chen, Xi
7
Gutacker, Nils
7
Horwitz, Jill R.
7
Brekke, Kurt Richard
6
Cardoen, Brecht
6
Chakraborty, Subhajit
6
Cudney, Elizabeth A.
6
McFadden, Kathleen L.
6
Nichols, Austin
6
Palumbo, Rocco
6
Wübker, Ansgar
6
Avdic, Daniel
5
Bartram, Timothy
5
Boone, Jan
5
Boyer, Kenneth K.
5
Brosig-Koch, Jeannette
5
Dai, Tinglong
5
Frakes, Michael
5
Fredendall, Lawrence D.
5
Gardner, John W.
5
Geissler, Alexander
5
Ginja, Rita
5
Jena, Anupam B.
5
Kairies-Schwarz, Nadja
5
Le Nguyen Hau
5
Liu, Nan
5
Osei-Frimpong, Kofi
5
Russell, Roberta S.
5
Scholtes, Stefan
5
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International Monetary Fund
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OECD
11
IGI Global
7
World Bank Group
4
Bad Orber Gespräche <10., 2005, Berlin>
2
Department of Health, Education, and Welfare
2
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
2
Sachverständigenrat zur Begutachtung der Entwicklung im Gesundheitswesen
2
Springer Fachmedien Wiesbaden
2
Taylor and Francis.
2
Verlag Dr. Kovač
2
World Bank
2
AOK-Bundesverband
1
American Society for Quality
1
BKK Dachverband
1
Boston Consulting Group
1
CRC Press.
1
Deutschland / Bundeswehr / Universität München / Fakultät für Wirtschafts- und Organisationswissenschaften
1
Edward Elgar Publishing
1
Ernst & Young AG
1
Europäische Kommission / Generaldirektion Binnenmarkt, Industrie, Unternehmertum und KMU / Unit Skills, Services, Professions
1
Fachhochschule Bonn-Rhein-Sieg
1
Fachtagung zum Thema Qualitätsmanagement im Gesundheitswesen <2010, Hannover>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Freie Universität Berlin
1
Friedrich-Ebert-Stiftung / Arbeitsgruppe "Stationäre Versorgung"
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Health Quality & Safety Commission New Zealand
1
Health Resources Administration, Department of Health, Education, and Welfare
1
Institut für Gesundheits-System-Forschung
1
International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Healthcare Industry Research
1
Konferenz Medizintourismus <1, 2007, Sankt Augustin>
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
Nomos Verlagsgesellschaft
1
Open Evidence <Körperschaft>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
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Published in...
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Health care management review : HCM review
61
Journal of health organization and management
48
Health marketing quarterly
31
The TQM journal : the international review of organizational improvement
28
Health care management science
24
Quality management journal : QMJ
23
Manufacturing & service operations management : M & SOM
21
Journal of health economics
19
Total quality management & business excellence
18
European journal of operational research : EJOR
17
Management science : journal of the Institute for Operations Research and the Management Sciences
17
International journal of hospitality management
16
NBER working paper series
16
Technological forecasting & social change : an international journal
15
IMF Staff Country Reports
14
International journal of productivity and quality management : IJPQM
14
International journal of quality & reliability management
14
International journal of quality and service sciences
14
Production and operations management : the flagship research journal of the Production and Operations Management Society
14
The service industries journal
14
International journal of production research
13
NBER Working Paper
13
Business process management journal
12
Health care management science : a new journal serving the international health care management community
12
Journal of business research : JBR
12
Production and operations management : an international journal of the Production and Operations Management Society
12
The European journal of health economics
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
12
Working paper / National Bureau of Economic Research, Inc.
12
Health economics
11
Health economics review
11
International journal of pharmaceutical and healthcare marketing : IJPHM
11
International journal of services and operations management
11
Socio-economic planning sciences : the international journal of public sector decision-making
11
Journal of service management
10
The European journal of health economics : HEPAC ; health economics in prevention and care
10
Omega : the international journal of management science
9
Services marketing quarterly
9
Discussion paper series / IZA
8
International journal of health care finance and economics
8
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ECONIS (ZBW)
1,853
RePEc
15
Other ZBW resources
13
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1
Examining pathways from innovation orientation to patient satisfaction : a relational view of healthcare delivery
Dobrzykowski, David D.
;
Callaway, Stephen K.
; …
- In:
Decision sciences : DS
46
(
2015
)
5
,
pp. 863-899
Persistent link: https://www.econbiz.de/10011476929
Saved in:
2
Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.
;
George, Benjamin T.
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
Saved in:
3
Effect of effective patient communication and customer orientation on service quality leading to patient satisfaction : a study of multi-specialty hospitals of North India
Dogra, Ajay Kumar
;
Sharma, Sanjeev Kumar
- In:
International journal of management practice : IJMP
14
(
2021
)
3
,
pp. 368-385
Persistent link: https://www.econbiz.de/10012515119
Saved in:
4
Service quality : a subliminal pathway to service differentiation and competitive advantage in private healthcare marketing in Ghana
Anabila, Peter
- In:
Health marketing quarterly
36
(
2019
)
2
,
pp. 136-151
Persistent link: https://www.econbiz.de/10012200134
Saved in:
5
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
6
Patient loyalty to healthcare organizations : relationship marketing and satisfaction
Astuti, Herni Justiana
;
Nagase, Keisuke
- In:
International journal of management and marketing …
7
(
2014
)
2
,
pp. 39-56
Persistent link: https://www.econbiz.de/10010429281
Saved in:
7
The influence of branding and communication on the perception of value : a study from the perspective of medical tourism services
Sousa, Bruno
;
Alves, Gisela Maria
- In:
International journal of services and operations …
44
(
2023
)
3
,
pp. 355-367
Persistent link: https://www.econbiz.de/10014311713
Saved in:
8
User-oriented quality assessment of IT-supported healthcare processes : a position paper
Ammenwerth, Elske
;
Breu, Ruth
;
Paech, Barbara
- In:
Business Process Management Workshops : BPM 2009 …
,
(pp. 617-622)
.
2010
Persistent link: https://www.econbiz.de/10003954609
Saved in:
9
Healthcare operations management
McLaughlin, Daniel B.
;
Hays, Julie M.
-
2008
Persistent link: https://www.econbiz.de/10003530449
Saved in:
10
Appointment overbooking in health care clinics to improve patient service and clinic performance
LaGanga, Linda R.
;
Lawrence, Stephen R.
- In:
Production and operations management : an international …
21
(
2012
)
5
,
pp. 874-888
Persistent link: https://www.econbiz.de/10009667712
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