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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services

Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012514396

The impact of COVID-19 on hotel customer satisfaction : evidence from Beijing and Shanghai in China

Sun, Shaolong; Jiang, Fuxin; Feng, Gengzhong; Wang, Shouyang - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 382-406

Persistent link: https://www.econbiz.de/10012798197

Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?

Xu, Yang; Singh, Smita; Olson, Eric D.; Jeong, EunHa - In: International journal of hospitality management 103 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013209271

How does culture impact customer evaluation in online complaining? : evidence from Germany and India

Sengupta, Sanchayan - In: Journal of global information management : an official … 28 (2020) 2, pp. 131-159

Persistent link: https://www.econbiz.de/10012304208

Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews

Nie, Ru-xin; Chin, Kwai Sang; Tian, Zhang-peng; Wang, … - In: International journal of contemporary hospitality management 35 (2023) 1, pp. 159-185

Persistent link: https://www.econbiz.de/10013546039

The effect of expecting to evaluate on quality and satisfaction evaluations

Ofir, Chezy; Simonson, Itamar - 1999

Persistent link: https://www.econbiz.de/10001453931

Harnessing customer mindset metrics to boost consumer spending : a cross-country study on routes to economic and business growth

Shaalan, Ahmed; Agag, Gomaa; Tourky, Marwa - In: British journal of management 34 (2023) 1, pp. 442-465

Persistent link: https://www.econbiz.de/10014279217

Consumers' buying intention towards healthy foods during the COVID-19 pandemic in an emerging economy

Syed Shah Alam; Wang, Cheng-Kun; Lin, Chieh-Yu; … - In: Cogent business & management 9 (2022) 1, pp. 1-24

This study investigates the determinants of buying intention towards healthy foods in Malaysia through a modification of the theory of planned behavior. The moderating role of food safety trust is also analyzed in the study. Drawing on an online questionnaire survey from 375 respondents in...

Persistent link: https://www.econbiz.de/10014442300

The green B&B promotion strategies for tourist loyalty : surveying the restart of Chinese national holiday travel after COVID-19

Cai, Gangwei; Xu, Lei; Gao, Weijun - In: International journal of hospitality management 94 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012495090

Impact of market orientation on customer performance and financial performance: findings from five-star hotels

Bilgin, Yusuf; Karakaş, Ayhan - In: Globalization, institutions and socio-economic …, (pp. 167-190). 2018

Persistent link: https://www.econbiz.de/10011972487

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