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India
Bank
65,133
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
15,448
Performance measurement
15,233
Performance-Messung
14,421
Kundenzufriedenheit
13,864
Theorie
7,837
Deutschland
7,835
Consumer behaviour
7,725
Theory
7,713
Relationship marketing
7,561
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7,536
Beziehungsmarketing
7,510
USA
7,228
United States
6,401
Kreditgeschäft
5,470
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5,292
Bank lending
5,282
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5,244
Germany
5,178
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4,797
Bank regulation
4,786
Welt
4,416
World
4,369
Finanzsektor
4,310
Financial sector
4,268
Indien
4,133
Finanzkrise
4,132
Financial crisis
4,055
EU-Staaten
3,828
EU countries
3,770
Bankrisiko
3,570
Bank risk
3,543
Qualitätsmanagement
3,426
Quality management
3,332
Wettbewerb
3,300
Kreditrisiko
3,190
Competition
3,092
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9
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research-article
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5
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Ghosh, Saibal
30
Gulati, Rachita
30
Uppal, Rajinder Kumar
22
Das, Abhiman
21
Kumar, Sunil
19
Dash, Mihir
16
Sinha, Ram Pratap
16
Mahapatra, Siba Sankar
14
Ray, Subhash C.
14
Rastogi, Shailesh
13
Bhaumik, Sumon Kumar
12
Gera, Rajat
12
Das, Jishnu
11
Parayitam, Satyanarayana
11
Aithal, P. S.
10
Arora, Anju
10
Arora, Padmasai
10
Maji, Santi Gopal
10
Mohan, Rakesh
10
Rahman, Zillur
10
Rajendran, Chandrasekharan
10
Satapathy, Suchismita
10
Bardhan, Samaresh
9
Bloom, Nicholas
9
Chahal, Hardeep
9
Haralayya, Dr. Bhadrappa
9
Kanoujiya, Jagjeevan
9
Kumar, Muneesh
9
Mahendru, Megha
9
Shanmugam, K. R.
9
Sharma, Supran Kumar
9
Shveta Singh
9
Singh, Ramendra
9
Acharya, Viral V.
8
Ahmad, Rais
8
Arora, Hitesh
8
Bhatia, Aparna
8
Chatterjee, Biswajit
8
Datta, Saroj Kumar
8
Farhan, Najib H. S.
8
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Reserve Bank of India
9
Chartered Bank of India, Australia and China <London>
8
National Bureau of Economic Research
5
Indian Economic Association
3
International Labour Organization (ILO), United Nations
3
Reserve Bank of India / Department of Statistics
3
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
3
eSocialSciences
3
Bengal Economic Association
2
East India Bank
2
Indian Banks' Association / Department of Research and Statistics
2
Indian Institute of Bankers
2
Industrial Development Bank of India
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Institute of Bank Management <Indien>
2
University of Madras / Department of Commerce
2
Weltbank
2
"Financial Inclusion in India: Issues and Challenges" (Conference) <(2012 :University of Mysore)>
1
Bank Economists' Conference <1990, Kalkutta>
1
Bank Economists' Meet <10, 1987, Bangalore>
1
Bank Economists' Meet <12, 1989, Bombay>
1
Bankers Training College
1
Birla Institute of Scientific Research / Economic Research Division
1
Bombay Mercantile Co-operative Bank
1
Centre for New and Emerging Markets <London>
1
Cochin University of Science and Technology / Dept. of Applied Economics
1
Development Banking Centre
1
Indian Banks' Association
1
Indian Banks' Association / Economics Department
1
Indien / Banking Division
1
Indien / Ministry of Information and Broadcasting
1
Indien / Parliament / House of the People / Estimates Committee
1
Institute for Financial Management and Research
1
International Finance Corporation
1
International Monetary Fund
1
Invertis Institute of Management Studies <Bareilly>
1
National Seminar on Banking in the New Millennium - Issues, Challenges and Strategies <2006, Malout>
1
National Seminar on Nationalisation of Banks: Retrospect and Prospects <2000, Bareilly>
1
Numismatic Society of India
1
Prasaranga, Bangalore University
1
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Published in...
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Finance India : the quarterly journal of Indian Institute of Finance
106
The IUP journal of bank management : IJBM
70
Praj̄nȧn : journal of social and management sciences
50
Economic developments in India : quarterly update : analysis, reports, policy documents
41
Global business review
41
International journal of Indian culture and business management
39
International journal of services and operations management
30
Paradigm : the journal of Institute of Management Technology
29
Benchmarking : an international journal ; BIJ
28
GITAM journal of management : a quarterly publication of GITAM Institute of Management
27
International journal of business excellence
26
Research bulletin / The Institute of Cost Accountants of India
25
The Indian economic journal
24
Mudra : journal of finance and accounting
23
International journal of business and globalisation : IJBG
22
South Asian journal of management : SAJM
22
International journal of financial services management : IJFSM
21
The Asian economic review : journal of the Indian Institute of Economics
20
The international journal of bank marketing : IJBM
20
International journal of Indian culture and business management : IJICBM
19
International journal of productivity and quality management : IJPQM
19
Vision : the journal of business perspective
19
International journal of business information systems : IJBIS
18
International journal of business performance management
18
Cogent economics & finance
17
International journal of business excellence : IJBEX
17
International journal of applied business and economic research
15
IIMB management review
14
International journal of process management and benchmarking : IJPMB
14
International journal of public sector performance management : IJPSPM
14
International journal of services and operations management : IJSOM
14
The IUP journal of financial risk management : IJFRM
14
The international journal of productivity and performance management
14
Decision
13
Journal of advances in management research : JAMR
13
Managerial finance
13
Occasional papers / Reserve Bank of India
13
Afro-Asian Journal of Finance and Accounting : AAJFA
12
Global journal of business management : GJBM
12
Margin: the journal of applied economic research
12
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Source
All
ECONIS (ZBW)
3,883
Other ZBW resources
38
RePEc
25
EconStor
2
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1
Revisiting brand performance metrics and its impact on customer loyalty in Indian banking sector : role of relational quality and duration
Chahal, Hardeep
;
Renu Bala
- In:
Journal of Indian business research
16
(
2024
)
2
,
pp. 201-222
Persistent link: https://www.econbiz.de/10014540225
Saved in:
2
SERVQUIX : a tool for service quality measurement in Indian banks
Agariya, Arun Kumar
;
Tikoria, Jyoti
- In:
International journal of services and operations …
46
(
2023
)
4
,
pp. 520-539
Persistent link: https://www.econbiz.de/10015062930
Saved in:
3
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
4
Validation of multiple-item scale for measuring service quality in life insurance business : structural equation modelling approach
Prakash, Anand
;
Mohanty, R. P.
;
Kumar, S.
;
Kallurkar, S. P.
- In:
International journal of productivity and quality …
8
(
2011
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10009376058
Saved in:
5
Perceived service process in e-service delivery system : B2C online retailers performance ranking by TOPSIS
Gupta, Piyush
;
Sachan, Amit
;
Mishra, Vivek
- In:
International journal of services technology and …
29
(
2024
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10015060736
Saved in:
6
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian
bank
settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
7
An empirical study of customer satisfaction towards
bank
payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
8
A structural compendium on service quality and customer satisfaction : a survey of banks in India
Potluri, Rajasekhara Mouly
;
Angati, Srinivas Rao
; …
- In:
Journal of transnational management : the official …
21
(
2016
)
1
,
pp. 12-28
Persistent link: https://www.econbiz.de/10011455820
Saved in:
9
Diagnostic analysis on service quality parameters : a comparison of select banks in Uttarakhand, India
Singh, Saurabh
;
Kamal, Raj
;
Kumar, Devendra
- In:
International journal of financial services management …
8
(
2015
)
2
,
pp. 163-178
Persistent link: https://www.econbiz.de/10011547601
Saved in:
10
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
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