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Indien
Bank
65,250
Service quality
21,770
Dienstleistungsqualität
21,019
Customer satisfaction
15,535
Performance measurement
15,316
Performance-Messung
14,505
Kundenzufriedenheit
13,952
Theorie
7,892
Deutschland
7,839
Consumer behaviour
7,793
Theory
7,768
Relationship marketing
7,624
Konsumentenverhalten
7,604
Beziehungsmarketing
7,573
USA
7,228
United States
6,401
Kreditgeschäft
5,503
Unternehmenserfolg
5,325
Bank lending
5,315
Firm performance
5,277
Germany
5,182
Bankenregulierung
4,821
Bank regulation
4,810
Welt
4,427
World
4,380
Finanzsektor
4,312
Financial sector
4,270
Finanzkrise
4,142
Financial crisis
4,065
India
3,965
EU-Staaten
3,833
EU countries
3,775
Bankrisiko
3,601
Bank risk
3,574
Qualitätsmanagement
3,441
Quality management
3,347
Wettbewerb
3,313
Kreditrisiko
3,197
Competition
3,105
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Undetermined
924
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891
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2,653
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1,488
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9
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2,291
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2,291
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210
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131
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106
Arbeitspapier
103
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83
Sammelwerk
83
Case study
27
Fallstudie
27
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19
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12
Mehrbändiges Werk
7
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7
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7
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7
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6
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6
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3
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3
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3
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3
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2
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2
Biografie
2
Elektronischer Datenträger
2
Lehrbuch
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2
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1
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1
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1
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English
3,960
Undetermined
183
German
5
Hindi
5
Polish
1
Russian
1
Author
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Ghosh, Saibal
30
Gulati, Rachita
30
Uppal, Rajinder Kumar
24
Das, Abhiman
21
Kumar, Sunil
19
Dash, Mihir
16
Sinha, Ram Pratap
16
Mahapatra, Siba Sankar
14
Ray, Subhash C.
14
Rastogi, Shailesh
13
Bhaumik, Sumon Kumar
12
Arora, Padmasai
11
Das, Jishnu
11
Parayitam, Satyanarayana
11
Rahman, Zillur
11
Aithal, P. S.
10
Arora, Anju
10
Bloom, Nicholas
10
Chahal, Hardeep
10
Maji, Santi Gopal
10
Mohan, Rakesh
10
Satapathy, Suchismita
10
Arora, Hitesh
9
Bardhan, Samaresh
9
Haralayya, Dr. Bhadrappa
9
Kanoujiya, Jagjeevan
9
Kumar, Muneesh
9
Lemos, Renata
9
Mahendru, Megha
9
Misra, Arun Kumar
9
Sadun, Raffaella
9
Shanmugam, K. R.
9
Sharma, Supran Kumar
9
Shveta Singh
9
Van Reenen, John
9
Acharya, Viral V.
8
Ahmad, Rais
8
Bhatia, Aparna
8
Chatterjee, Biswajit
8
Datta, Saroj Kumar
8
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Institution
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Reserve Bank of India
13
Chartered Bank of India, Australia and China <London>
8
National Bureau of Economic Research
5
Forum of Free Enterprise
3
Indian Economic Association
3
Reserve Bank of India / Department of Statistics
3
Bengal Economic Association
2
East India Bank
2
Indian Banks' Association / Department of Research and Statistics
2
Indian Institute of Bankers
2
Industrial Development Bank of India
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Institute of Bank Management <Indien>
2
Royal Economic Society
2
University of Madras / Department of Commerce
2
Weltbank
2
"Financial Inclusion in India: Issues and Challenges" (Conference) <(2012 :University of Mysore)>
1
A. D. Shroff Memorial Trust
1
Akad. nauk SSSR. Inst. vostokovedenija
1
Bank Economists' Conference <1990, Kalkutta>
1
Bank Economists' Meet <10, 1987, Bangalore>
1
Bank Economists' Meet <12, 1989, Bombay>
1
Bankers Training College
1
Birla Institute of Scientific Research / Economic Research Division
1
Bombay Mercantile Co-operative Bank
1
Brookings Institution
1
Centre for New and Emerging Markets <London>
1
Cochin University of Science and Technology / Dept. of Applied Economics
1
Development Banking Centre
1
Financial Markets and Development Conference <6, 2004, Washington, DC>
1
ICICI Limited <Muṃbaī> / Research Centre
1
Indian Banks' Association
1
Indian Banks' Association / Economics Department
1
Indian Council of Social Science Research
1
Indian Economic Conference, Hyderabad, 1968
1
Indien / Banking Commission
1
Indien / Banking Division
1
Indien / Ministry of Information and Broadcasting
1
Indien / Parliament / House of the People / Estimates Committee
1
Institute for Financial Management and Research
1
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Published in...
All
Finance India : the quarterly journal of Indian Institute of Finance
106
Praj̄nȧn : journal of social and management sciences
75
The IUP journal of bank management : IJBM
70
Global business review
42
Economic developments in India : quarterly update : analysis, reports, policy documents
41
International journal of Indian culture and business management
39
International journal of services and operations management
30
Paradigm : the journal of Institute of Management Technology
29
Benchmarking : an international journal ; BIJ
28
GITAM journal of management : a quarterly publication of GITAM Institute of Management
27
International journal of business excellence
26
Research bulletin / The Institute of Cost Accountants of India
25
The Indian economic journal
25
The Journal of the Indian Institute of Bankers
24
Mudra : journal of finance and accounting
23
International journal of business and globalisation : IJBG
22
South Asian journal of management : SAJM
22
The Asian economic review : journal of the Indian Institute of Economics
22
International journal of financial services management : IJFSM
21
The international journal of bank marketing : IJBM
20
International journal of Indian culture and business management : IJICBM
19
International journal of productivity and quality management : IJPQM
19
Vision : the journal of business perspective
19
International journal of business information systems : IJBIS
18
International journal of business performance management
18
International journal of business excellence : IJBEX
17
International journal of public sector performance management : IJPSPM
16
Cogent economics & finance
15
International journal of applied business and economic research
15
IIMB management review
14
International journal of process management and benchmarking : IJPMB
14
International journal of services and operations management : IJSOM
14
Journal of advances in management research : JAMR
14
Occasional papers / Reserve Bank of India
14
The IUP journal of financial risk management : IJFRM
14
The international journal of productivity and performance management
14
Decision
13
Managerial finance
13
State Bank of India monthly review
13
Working paper
13
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Source
All
ECONIS (ZBW)
4,113
USB Cologne (EcoSocSci)
30
OLC EcoSci
4
EconStor
3
Showing
1
-
10
of
4,150
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Revisiting brand performance metrics and its impact on customer loyalty in Indian banking sector : role of relational quality and duration
Chahal, Hardeep
;
Renu Bala
- In:
Journal of Indian business research
16
(
2024
)
2
,
pp. 201-222
Persistent link: https://www.econbiz.de/10014540225
Saved in:
2
SERVQUIX : a tool for service quality measurement in Indian banks
Agariya, Arun Kumar
;
Tikoria, Jyoti
- In:
International journal of services and operations …
46
(
2023
)
4
,
pp. 520-539
Persistent link: https://www.econbiz.de/10015062930
Saved in:
3
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
4
Validation of multiple-item scale for measuring service quality in life insurance business : structural equation modelling approach
Prakash, Anand
;
Mohanty, R. P.
;
Kumar, S.
;
Kallurkar, S. P.
- In:
International journal of productivity and quality …
8
(
2011
)
4
,
pp. 433-458
Persistent link: https://www.econbiz.de/10009376058
Saved in:
5
Perceived service process in e-service delivery system : B2C online retailers performance ranking by TOPSIS
Gupta, Piyush
;
Sachan, Amit
;
Mishra, Vivek
- In:
International journal of services technology and …
29
(
2024
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10015060736
Saved in:
6
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian
bank
settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
7
An empirical study of customer satisfaction towards
bank
payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
8
A structural compendium on service quality and customer satisfaction : a survey of banks in India
Potluri, Rajasekhara Mouly
;
Angati, Srinivas Rao
; …
- In:
Journal of transnational management : the official …
21
(
2016
)
1
,
pp. 12-28
Persistent link: https://www.econbiz.de/10011455820
Saved in:
9
Diagnostic analysis on service quality parameters : a comparison of select banks in Uttarakhand, India
Singh, Saurabh
;
Kamal, Raj
;
Kumar, Devendra
- In:
International journal of financial services management …
8
(
2015
)
2
,
pp. 163-178
Persistent link: https://www.econbiz.de/10011547601
Saved in:
10
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
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