//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Intelligenz"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Who stays, who walks, and why...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Intelligenz
Consumer behaviour
32
Dienstleistungsqualität
32
Konsumentenverhalten
32
Service quality
32
Beziehungsmarketing
30
Relationship marketing
30
Customer satisfaction
25
Kundenzufriedenheit
25
Gambling
24
Glücksspiel
24
Intelligence
16
Emotion
10
Brand management
9
Emotional intelligence
9
Markenführung
9
Artificial intelligence
8
Customer engagement
8
Künstliche Intelligenz
8
Arbeitsleistung
7
Brand image
7
Job performance
7
Markenimage
7
Casinos
6
Customer loyalty
6
Southeast Asia
6
Südostasien
6
Tourism industry
6
Tourismuswirtschaft
6
COVID-19
5
Customer integration
5
Customer service
5
Hotel industry
5
Hotellerie
5
Kundenintegration
5
Kundenservice
5
Macau
5
Arbeitskräfte
4
Arbeitszufriedenheit
4
Burnout
4
more ...
less ...
Online availability
All
Undetermined
8
Free
2
Type of publication
All
Article
16
Type of publication (narrower categories)
All
Article in journal
15
Aufsatz in Zeitschrift
15
Aufsatz im Buch
1
Book section
1
Language
All
English
16
Author
All
Prentice, Catherine
16
King, Brian
5
Nguyen Tuyet-Mai
2
Wang, Xuequn
2
Chen, Po-ju
1
Dominique-Ferreira, Sergio
1
Ferreira, Andreia
1
Guerreiro, João Pedro Silva Martins
1
He, Wei
1
Lopes, Sergio Dominique
1
Loureiro, Sandra Maria Correia
1
Snell, Lan
1
Sok, Phyra
1
Weaven, Scott
1
Winardi, Michael Aswin
1
Zeidan, Susan
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
4
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
1
Journal of business research : JBR
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of service theory and practice
1
Knowledge management research & practice : KMRP ; an official journal of the OR Society
1
Services marketing quarterly
1
The journal of brand management : an international journal
1
Tourism and hospitality research : the surrey quarterly review
1
more ...
less ...
Source
All
ECONIS (ZBW)
16
Showing
1
-
10
of
16
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Emotional labour and its consequences : the moderating effect of emotional intelligence
Prentice, Catherine
- In:
Individual sources, dynamics, and expressions of …
,
(pp. 187-201)
.
2013
Persistent link: https://www.econbiz.de/10010222123
Saved in:
2
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
3
Managing service encounters with emotional intelligence
Prentice, Catherine
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 344-351
Persistent link: https://www.econbiz.de/10012115151
Saved in:
4
Emotional intelligence in a hierarchical relationship : evidence for frontline service personnel
Prentice, Catherine
;
King, Brian
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 34-48
Persistent link: https://www.econbiz.de/10009508521
Saved in:
5
The influence of emotional intelligence on the service performance of casino frontline employee
Prentice, Catherine
;
King, Brian
- In:
Tourism and hospitality research : the surrey quarterly …
11
(
2011
)
1
,
pp. 49-66
Persistent link: https://www.econbiz.de/10008839696
Saved in:
6
Impacts of personality, emotional intelligence and adaptiveness on service performance of casino hosts : a hierarchical approach
Prentice, Catherine
;
King, Brian
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1637-1643
Persistent link: https://www.econbiz.de/10009757003
Saved in:
7
Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine
;
Chen, Po-ju
;
King, Brian
- In:
International journal of hospitality management
35
(
2013
),
pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
Saved in:
8
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
Saved in:
9
Want to feel better, share what you know
Prentice, Catherine
;
Zeidan, Susan
;
Nguyen Tuyet-Mai
- In:
Knowledge management research & practice : KMRP ; an …
21
(
2023
)
5
,
pp. 1008-1019
Persistent link: https://www.econbiz.de/10014369748
Saved in:
10
Engaging with intelligent voice assistants for wellbeing and brand attachment
Prentice, Catherine
;
Loureiro, Sandra Maria Correia
; …
- In:
The journal of brand management : an international journal
30
(
2023
)
5
,
pp. 449-460
Persistent link: https://www.econbiz.de/10014372615
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->