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Quality management and perform...
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Konsumentenverhalten
Qualitätsmanagement
16,869
Quality management
15,189
Hotel industry
6,563
Hotellerie
6,474
Performance management
4,928
Performance-Management
3,850
Service quality
3,336
Dienstleistungsqualität
3,326
Performance measurement
2,182
Theorie
2,172
Theory
2,161
Performance-Messung
2,109
Deutschland
1,875
Unternehmenserfolg
1,767
Firm performance
1,759
Germany
1,695
Product quality
1,657
Produktqualität
1,655
Customer satisfaction
1,532
Kundenzufriedenheit
1,498
Consumer behaviour
1,346
USA
1,292
Prozessmanagement
1,284
Supply chain
1,229
United States
1,229
Lieferkette
1,219
Business process management
1,180
Relationship marketing
1,158
Beziehungsmarketing
1,157
Standardisierung
1,126
Standardization
1,124
Human Resource Management
976
Personalmanagement
965
Krankenhaus
943
Manufacturing industries
920
Innovation
902
Industrie
901
Strategisches Management
889
Hospital
865
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Online availability
All
Undetermined
776
Free
142
Type of publication
All
Article
1,213
Book / Working Paper
130
Type of publication (narrower categories)
All
Article in journal
1,164
Aufsatz in Zeitschrift
1,164
Aufsatz im Buch
47
Book section
47
Hochschulschrift
27
Graue Literatur
26
Non-commercial literature
26
Thesis
22
Arbeitspapier
16
Working Paper
16
Bibliografie enthalten
12
Bibliography included
12
Conference paper
12
Konferenzbeitrag
12
Collection of articles of several authors
9
Sammelwerk
9
Aufsatzsammlung
5
Case study
4
Fallstudie
4
Konferenzschrift
4
Amtsdruckschrift
1
Conference proceedings
1
Fallstudiensammlung
1
Government document
1
Guidebook
1
Handbook
1
Handbuch
1
Mehrbändiges Werk
1
Multi-volume publication
1
Ratgeber
1
Systematic review
1
Übersichtsarbeit
1
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Language
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English
1,290
German
52
Czech
1
Polish
1
Author
All
Han, Heesup
42
Law, Chun Hung Roberts
17
Kim, Jinkyung Jenny
11
Mattila, Anna S.
11
Gao, Yixing
9
Denizci Guillet, Basak
8
Hyun, Sunghyup Sean
8
Lee, Jin-soo
8
Tanford, Sarah
8
Heo, Cindy Yoonjoung
7
Schwartz, Zvi
7
So, Kevin Kam Fung
7
Yu, Jongsik
7
Ali, Faizan
6
Gil Saura, Irene
6
Hung, Kam
6
Kim, Jungkeun
6
Kim, Woo Gon
6
Law, Rob
6
Lee, Seonjeong
6
Lehto, Xinran Y.
6
Oh, Haemoon
6
Okumus, Fevzi
6
Qu, Hailin
6
Raab, Carola
6
Shin, Hakseung
6
Wang, Yao-Chin
6
Fong, Lawrence Hoc Nang
5
Fu, Xiaoxiao
5
Jani, Dev
5
Jeong, Miyoung
5
Kim, Seongseop
5
Lee, Seoki
5
Nguyen, Ninh
5
Noone, Breffni M.
5
Perdue, Richard R.
5
Rahman, Imran
5
Reynolds, Dennis
5
Torres, Edwin N.
5
Wong, IpKin Anthony
5
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Institution
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
University of Madras / Department of Commerce
2
Christian-Albrechts-Universität zu Kiel / Institut für Agrarökonomie
1
European Association of Agricultural Economists
1
Fördergesellschaft Marketing an der Universität Augsburg
1
IGI Global
1
OECD
1
Organisation for Economic Co-Operation and Development
1
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Published in...
All
International journal of hospitality management
220
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
77
Journal of travel and tourism marketing
56
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Tourism management : research, policies, practice
37
Journal of retailing and consumer services
23
Journal of hospitality and tourism insights
22
Tourism management perspectives : TMP
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
Journal of revenue and pricing management
16
Journal of business research : JBR
13
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
12
Journal of vacation marketing : an international journal
11
The Cornell hospitality quarterly
11
Tourism economics : the business and finance of tourism and recreation
11
Journal of vacation marketing
10
The journal of services marketing
9
Tourism analysis : an interdisciplinary tourism & hospitality journal
9
Asia Pacific journal of marketing and logistics
8
International journal of quality and service sciences
8
International journal of services, economics and management
8
Journal of Islamic marketing
8
The TQM journal : the international review of organizational improvement
8
Total quality management & business excellence
8
Tourism and hospitality research : the surrey quarterly review
8
Tourism and hospitality research : THR
7
Tourism review : the official journal of the AIEST
7
International journal of services and operations management
6
Services marketing quarterly
6
Administrative Sciences : open access journal
5
Enlightening tourism : ET ; a pathmaking journal
5
International journal of production economics
5
International journal of productivity and quality management : IJPQM
5
International journal of quality & reliability management
5
International journal of revenue management : IJRM
5
International journal of technology marketing : IJTMkt
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Cogent business & management
4
Gabler Edition Wissenschaft
4
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Source
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ECONIS (ZBW)
1,343
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1
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1
An exploratory study of marketing, physical and people related performance criteria in hotels
Ramanathan, Ramakrishnan
- In:
International journal of contemporary hospitality management
24
(
2012
)
1
,
pp. 44-61
Persistent link: https://www.econbiz.de/10009510231
Saved in:
2
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
3
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
4
Applying the Kano model and QFD to explore customers' brand contacts in the hotel business : a study of a hot spring hotel
Chang, Kuo-chien
;
Chen, Mu-Chen
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 1-27
Persistent link: https://www.econbiz.de/10008986655
Saved in:
5
Quality certifications as hotel selction criteria
Caso, Laura
;
Iglesias, Víctor
;
Ballina, Francisco …
- In:
Achieving competitive advantage through quality management
,
(pp. 95-110)
.
2015
Persistent link: https://www.econbiz.de/10011300852
Saved in:
6
Benefits of quality certification in hotels : the impact of motives and the usage of quality tools
Dick, Gavin
;
Heras-Saizarbitoria, Iñaki
;
Tarí, Juan José
-
2013
Persistent link: https://www.econbiz.de/10010354363
Saved in:
7
Looks clear and sounds familiar : how consumers form inferential beliefs about luxury hotel service quality
Ryu, Sann
;
Park, Yun-na
;
Park, Jungkun
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 48-65
Persistent link: https://www.econbiz.de/10012800195
Saved in:
8
Developing relationship quality in economy hotels : the role of perceived justice, service quality, and commercial friendship
Chi, Christina Geng-Qing
;
Wen, Biyan
;
Ouyang, Zhe
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 1027-1051
Persistent link: https://www.econbiz.de/10012384387
Saved in:
9
Hotel shuttle service fails to get the customer to the airport on time
Weerapon Thongma
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 241-247
Persistent link: https://www.econbiz.de/10011971515
Saved in:
10
Factors influencing the choice and quality assessment of hotel facilities in Poland
Ozimek, Irena
;
Szlachciuk, Julita
;
Kulykovets, Olena
; …
- In:
Folia oeconomica Stetinensia : FOS
17
(
2017
)
1
,
pp. 170-181
Persistent link: https://www.econbiz.de/10011780390
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