Narrow search
Showing 1 - 10 of 10
Cover Image
Managing customer resource endowments and deficiencies for value cocreation : complex relational services
Ng, Sylvia C.; Sweeney, Jillian C.; Plewa, Carolin - In: Journal of service research 22 (2019) 2, pp. 156-172
Persistent link: https://www.econbiz.de/10012007427
Cover Image
Customer engagement with a service provider and context : an empirical examination
Sim, Max; Plewa, Carolin - In: Journal of service theory and practice : JSTP 27 (2017) 4, pp. 854-876
Persistent link: https://www.econbiz.de/10011730643
Cover Image
Customer engagement : a systematic review and future research priorities
Ng, Sylvia C.; Sweeney, Jillian C.; Plewa, Carolin - In: Australasian marketing journal 28 (2020) 4, pp. 235-252
Persistent link: https://www.econbiz.de/10012429464
Cover Image
Customer engagement with service providers : an empirical investigation of customer engagement dispositions
Sim, Max; Conduit, Jodie; Plewa, Carolin; Hentzen, … - In: European journal of marketing 56 (2022) 7, pp. 1926-1955
Persistent link: https://www.econbiz.de/10013352667
Cover Image
Customer engagement in domestic wine tourism : the role of motivations
Gaetjens, Amy; Corsi, Armando Maria; Plewa, Carolin - In: Journal of destination marketing & management 27 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014285182
Cover Image
Virtual agents in the public service : examining citizens' value-in-use
Scutella, Maryanne; Plewa, Carolin; Reaiche, Carmen - In: Public management review 26 (2024) 1, pp. 73-88
Persistent link: https://www.econbiz.de/10014477368
Cover Image
A 360-degree view of actor engagement in service co-creation
Finsterwalder, Jörg - In: Journal of retailing and consumer services 40 (2018), pp. 276-278
Persistent link: https://www.econbiz.de/10011801984
Cover Image
Co-creation by engaging beyond oneself : the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter
Finsterwalder, Jörg; Kupplerwieser, Volker G. - In: Journal of strategic marketing 19 (2011) 7, pp. 607-618
Persistent link: https://www.econbiz.de/10009533067
Cover Image
Intentionality and transformative services : wellbeing co-creation and spill-over effects
Finsterwalder, Jörg; Kuppelwieser, Volker - In: Journal of retailing and consumer services 52 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012132253
Cover Image
Customer engagement with a service offering : a framework for complex services
Ng, Sylvia; Plewa, Carolin; Sweeney, Jillian C. - In: Customer engagement : contemporary issues and challenges, (pp. 193-210). 2016
Persistent link: https://www.econbiz.de/10011430762