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Value creation : an internal customers' perspective
Grace, Debra; Lo Iacono, Joseph - In: The journal of services marketing 29 (2015) 6/7, pp. 560-570
Persistent link: https://www.econbiz.de/10011418369
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Customer experience from a self-service system perspective
Åkesson, Maria; Edvardsson, Bo; Tronvoll, Bård - In: Journal of service management 25 (2014) 5, pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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The transformation of value and evolution of customer experience : an exploration of the typologies, facets and significance
Tandon, Anushree; Tripathi, Vibhuti; Gupta, Ashish - In: International journal of Indian culture and business … 8 (2014) 4, pp. 425-441
Persistent link: https://www.econbiz.de/10011282823
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Interactive value formation : drivers and outcomes from Airbnb guests' perspectives
Sthapit, Erose; Bjørk, Peter - In: Scandinavian journal of hospitality and tourism 21 (2021) 2, pp. 129-147
Persistent link: https://www.econbiz.de/10012517160
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An empirical investigation of value co-creation on customer loyalty : mediating role of customer trust
Pervez, Tehreem; Khawaja, Kausar Fiaz; Sarfraz, Muddassar - In: International journal of economics and business … 23 (2022) 1, pp. 56-67
Persistent link: https://www.econbiz.de/10012695409
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Consumers' value co-creation in sharing economy : the role of social support, consumers' ethical perceptions and relationship quality
Nadeem, Waqar; Juntunen, Mari; Shirazi, Farid; Hajli, Nick - In: Technological forecasting & social change : an … 151 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012229295
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The challenge of communicating reciprocal value promises : buyer-seller value proposition disparity in professional services
Baumann, Jasmin; Le Meunier-FitzHugh, Kenneth; Wilson, Hugh - In: Industrial marketing management : the international … 64 (2017), pp. 107-121
Persistent link: https://www.econbiz.de/10011738398
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Facilitating value : how organizations deploy resources in social media-based brand communities
Sorensen, Anne - In: Journal of business research : JBR 136 (2021), pp. 678-694
Persistent link: https://www.econbiz.de/10012663247
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Value co-creation and co-destruction behaviour : relationship with basic human values and personality traits
Ogunbodede, Olabode; Papagiannidis, Savvas; Alamanos, … - In: International journal of consumer studies 46 (2022) 4, pp. 1278-1298
Persistent link: https://www.econbiz.de/10013328291
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Interactive value formation : exploring the literature on dark side of the service experience from the perspective of value co-destruction (VCD)
Codá, Renato Calhau; Farias, Josivania Silva - In: Services marketing quarterly 43 (2022) 4, pp. 520-540
Persistent link: https://www.econbiz.de/10013416997