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Kundenzufriedenheit
Consumer behaviour
83,564
Konsumentenverhalten
81,114
Spieltheorie
45,439
Game theory
43,093
Theorie
23,351
Theory
22,681
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9,486
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9,462
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7,135
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7,098
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6,411
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6,228
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6,225
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6,138
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6,075
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6,072
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6,062
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6,031
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5,440
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5,422
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5,044
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4,961
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4,948
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4,916
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4,896
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4,822
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4,781
Germany
4,602
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4,516
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4,489
Markenartikel
4,475
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4,475
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4,129
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4,015
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3,866
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Han, Heesup
54
Mattila, Anna S.
25
Usman, Osly
21
Wong, IpKin Anthony
18
Bilgihan, Anil
17
Prentice, Catherine
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Söderlund, Magnus
13
Balaji, M. S.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Law, Chun Hung Roberts
11
Liu, Chih-Hsing
11
Prybutok, Victor R.
11
Pérez, Andrea
11
Rather, Raouf Ahmad
11
Sparks, Beverley
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Hsu, Maxwell K.
10
Keiningham, Timothy
10
Kim, Jinkyung Jenny
10
Quach, Sara
10
Roschk, Holger
10
Xu, Xun
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Qu, Hailin
9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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National Bureau of Economic Research
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RWTH Aachen
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Technische Universität Dresden
2
University of Madras / Department of Commerce
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Academy of Marketing
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Information Resources Management Association
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
Technische Universität Hamburg
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
329
International journal of hospitality management
209
Journal of business research : JBR
161
The journal of services marketing
107
Journal of hospitality marketing & management
96
Journal of travel and tourism marketing
91
International journal of contemporary hospitality management
85
Cogent business & management
73
Services marketing quarterly
62
Tourism management : research, policies, practice
62
The service industries journal
54
Psychology & marketing
52
Asia Pacific journal of marketing and logistics
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Service business
45
International journal of electronic marketing and retailing : IJEMR
43
Journal of strategic marketing
43
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
Journal of service management
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service research : JSR
39
Tourism management perspectives : TMP
37
European journal of marketing : EJM
35
The international journal of bank marketing : IJBM
35
The international review of retail, distribution and consumer research
34
Journal of Islamic marketing
28
Journal of hospitality and tourism insights
28
Journal of the Academy of Marketing Science
28
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of air transport management
27
International journal of quality and service sciences
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of retailing
26
Tourism analysis : an interdisciplinary tourism & hospitality journal
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
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ECONIS (ZBW)
5,857
EconStor
7
OLC EcoSci
2
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1
Repurchase intention in a physical store : moderated mediating role of electronic word-of-mouth
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Fang, Yi-Wen
- In:
International journal of retail and distribution management
51
(
2023
)
2
,
pp. 205-219
Persistent link: https://www.econbiz.de/10013552697
Saved in:
2
Determining the reliability and validity of online
reputation
databases for lodging : Booking.com, TripAdvisor, and HolidayCheck
Rodríguez-Díaz, Manuel
;
Espino Rodríguez, Toms F.
- In:
Journal of vacation marketing : an international journal
24
(
2018
)
3
,
pp. 261-274
Persistent link: https://www.econbiz.de/10011912209
Saved in:
3
The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin
;
Liu, Chih-Hsing
;
Tu, Jin-Hua
- In:
Journal of air transport management
53
(
2016
),
pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
Saved in:
4
Consumers' relationships with brands and brand communities - the multifaceted roles of identification and satisfaction
Popp, Bastian
;
Woratschek, Herbert
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 46-56
Persistent link: https://www.econbiz.de/10011645105
Saved in:
5
Does the organizer's
reputation
affect exhibitors' satisfaction?
Jeong, Luz Suplico
;
Bautista, Reynaldo
;
Saavedra, Carlo
- In:
DLSU business & economics review
30
(
2021
)
2
,
pp. 80-89
Persistent link: https://www.econbiz.de/10013472198
Saved in:
6
Examining e-commerce customer satisfaction and loyalty : an integrated quality-risk-value perspective
Lin, Mei-Ju
;
Wang, Wei-Tsong
- In:
Journal of organizational computing and electronic commerce
25
(
2015
)
4
,
pp. 379-401
Persistent link: https://www.econbiz.de/10011398662
Saved in:
7
Evaluating loyalty constructs among hotel reward program members using eWOM
Berezan, Orie
;
Raab, Carola
;
Tanford, Sarah
;
Kim, Yen-Soon
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 198-224
Persistent link: https://www.econbiz.de/10011282979
Saved in:
8
Delight the experts, but never dissatisfy your customers! : a multi-category study on the effects of online review source on intention to buy a new product
Plotkina, Daria
;
Munzel, Andreas
- In:
Journal of retailing and consumer services
29
(
2016
),
pp. 1-11
Persistent link: https://www.econbiz.de/10011442338
Saved in:
9
What motivates consumers to write online reviews? : qualitative research in the Indian cultural context
Kaur, Kulwinder
;
Tejinderpal Singh
- In:
Journal of global marketing
34
(
2021
)
3
,
pp. 170-188
Persistent link: https://www.econbiz.de/10012584509
Saved in:
10
The effect of service quality and religiosity on electronic word of mouth through satisfaction in Islamic banking in North Africa
Jridi, Kaouther
;
Chaabouni, Amel
;
Bakini, Fatma
; …
- In:
International journal of islamic marketing and branding
3
(
2018
)
4
,
pp. 278-298
Persistent link: https://www.econbiz.de/10012051024
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