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~subject:"Quality management"
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Quality management
Consumer behaviour
82,940
Konsumentenverhalten
80,460
Service quality
21,628
Dienstleistungsqualität
20,877
Qualitätsmanagement
16,856
Theorie
11,680
Theory
11,471
Relationship marketing
11,061
Beziehungsmarketing
11,022
Customer satisfaction
9,492
Kundenzufriedenheit
9,144
Brand management
7,636
Markenführung
7,595
Brand image
6,769
Markenimage
6,726
USA
6,711
United States
6,397
Deutschland
6,148
Online-Handel
5,826
Online retailing
5,814
Germany
5,665
Social Web
4,906
Social web
4,904
Online-Marketing
4,568
Internet marketing
4,556
Einzelhandel
4,448
Retail trade
4,403
Brand
4,321
Markenartikel
4,308
Electronic Commerce
3,987
E-commerce
3,890
Werbewirkung
3,631
Product quality
3,611
Produktqualität
3,599
Advertising effects
3,593
Verbraucherverhalten
3,589
Experiment
3,539
Emotion
3,485
India
3,074
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Antony, Jiju
136
Devadasan, S. R.
60
Talib, Faisal
51
Bruhn, Manfred
46
Dale, Barrie G.
37
Rahman, Zillur
37
Sampaio, Paulo
36
Cudney, Elizabeth A.
35
Shahin, Arash
32
Jochem, Roland
31
Garza-Reyes, Jose Arturo
30
Wiele, Ton van der
30
Tarí, Juan José
29
Murugesh, R.
28
Ahuja, Inderpreet Singh
25
Dahlgaard, Jens Jörn
25
Gremyr, Ida
25
Chiarini, Andrea
24
Casadesús, Martí
23
He, Zhen
22
Kamiske, Gerd F.
21
Lagrosen, Yvonne
21
Qureshi, M. N.
21
Schiefer, Gerhard W.
21
Töpfer, Armin
21
Heras-Saizarbitoria, Iñaki
20
Zink, Klaus J.
20
Dahlgaard-Park, Su Mi
19
Furterer, Sandra L.
19
Karapetrovic, Stanislav
19
Kumar, Vikas
19
Madhani, Pankaj M.
19
Saraiva, Pedro
19
Sony, Michael
19
Marimon, Frederic
18
Singh, Bikram Jit
18
Zhao, Xiande
18
Bäckström, Ingela
17
Lilja, Johan
17
McDermott, Olivia
17
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Hochschulrektorenkonferenz
37
OECD
30
Springer Fachmedien Wiesbaden
30
IGI Global
19
National Bureau of Economic Research
19
Springer-Verlag GmbH
10
Books on Demand GmbH <Norderstedt>
9
Deutsches Institut für Normung
9
OECD / Environment Directorate
9
World Bank
8
Carl Hanser Verlag
7
Shaker Verlag
7
Taylor and Francis.
7
European Association of Agricultural Economists
6
Thüringen / Landesregierung
6
Bundesinstitut für Berufsbildung
5
European Centre for the Development of Vocational Training
5
American Society for Quality
4
Europäische Kommission
4
Europäische Kommission / Generaldirektion Unternehmen
4
Fraunhofer IRB-Verlag
4
Fördergesellschaft Marketing an der Universität Augsburg
4
Gesellschaft für Qualitätswissenschaft
4
International Monetary Fund
4
Organisation for Economic Co-operation and Development
4
Rationalisierungs- und Innovationszentrum der Deutschen Wirtschaft
4
Rheinische Friedrich-Wilhelms-Universität Bonn / Institut für Landwirtschaftliche Betriebslehre
4
UNIDO
4
Universität Duisburg-Essen / Institut für Informatik und Wirtschaftsinformatik
4
Bundesvereinigung der Deutschen Arbeitgeberverbände
3
Erasmus Research Institute of Management
3
Europäische Kommission / Referat Fremdenverkehr
3
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
3
Fraunhofer-Institut für Produktionstechnologie IPT
3
Humboldt-Universität zu Berlin
3
Institut der Wirtschaftsprüfer in Deutschland
3
Institut für Angewandte Arbeitswissenschaft
3
Institut für Technik der Betriebsführung im Handwerk
3
Institute for Systems Research <Maribor>
3
International Trade Centre
3
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
480
The TQM journal : the international review of organizational improvement
420
International journal of quality & reliability management
408
International journal of production research
352
Total quality management & business excellence
250
International journal of production economics
199
International journal of six sigma and competitive advantage : IJSSCA
186
International Journal of Quality & Reliability Management
180
Quality management journal : QMJ
176
European journal of operational research : EJOR
94
International journal of services and operations management
88
The TQM Magazine
83
International journal of quality and service sciences
82
The TQM Journal
75
SpringerLink / Bücher
74
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
International journal of process management and benchmarking : IJPMB
62
The international journal of productivity and performance management : IJPPM
61
Business process management journal
59
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
Health care management review : HCM review
54
Amfiteatru economic : an economic and business research periodical
53
Journal of industrial engineering and management : JIEM
53
Journal of operations management
47
International Journal of Operations & Production Management
46
Europäische Hochschulschriften / 5
43
Beiträge zur Hochschulpolitik
42
IEEE transactions on engineering management : EM
42
Journal of health organization and management
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
International journal of technology management : IJTM
38
Cogent business & management
36
International journal of business excellence : IJBEX
35
International journal of services and operations management : IJSOM
35
Springer eBook Collection
35
Management science : journal of the Institute for Operations Research and the Management Sciences
34
European research studies
32
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ECONIS (ZBW)
14,457
Other ZBW resources
644
RePEc
54
EconStor
13
BASE
6
ArchiDok
2
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Kundenorientierte Qualitätsdimensionen der Anlageberatungsdienstleistung : ein aktivierungstheoretisch motiviertes Instrumentarium zur Operationalisierung kundenorientierter Qualit...
Holzapfel, Bernd
-
1998
Persistent link: https://www.econbiz.de/10001399084
Saved in:
2
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
3
Customer satisfaction with quality of products of food business
Suchánek, Petr
;
Richter, Jiří
;
Králová, Maria
- In:
Prague economic papers : a bimonthly journal of …
26
(
2017
)
1
,
pp. 19-35
Persistent link: https://www.econbiz.de/10011622122
Saved in:
4
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
5
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
6
High customer service quality in the beauty service design
Iijima, Masaki
;
Azuma, Kentaro
- In:
International journal of services technology and management
21
(
2015
)
1/2/3
,
pp. 72-82
Persistent link: https://www.econbiz.de/10011442748
Saved in:
7
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
8
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
9
Looks clear and sounds familiar : how consumers form inferential beliefs about luxury hotel service quality
Ryu, Sann
;
Park, Yun-na
;
Park, Jungkun
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 48-65
Persistent link: https://www.econbiz.de/10012800195
Saved in:
10
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
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