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~subject:"Relationship marketing"
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Relationship marketing
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Service quality
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Bruhn, Manfred
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Han, Heesup
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Prentice, Catherine
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Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Hollebeek, Linda D.
12
Balaji, M. S.
11
Gustafsson, Anders
11
Quach, Sara
10
Matzler, Kurt
9
Patterson, Paul G.
9
Prybutok, Victor R.
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Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
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European Health Care Conference <2, 2011, Hamburg>
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Österreichisches Institut für Wirtschaftsforschung
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
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Dienstleistungsmarketing-Workshop <8, 2001, Innsbruck>
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Gesundheitsstadt Berlin e.V.
1
Gottfried Wilhelm Leibniz Universität Hannover
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Great Britain / Customs Establishment
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International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
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International Conference on Services Management <North Cyprus)>
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Liechtensteinischer Bankenverband
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Logos Verlag Berlin
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Ludwig-Maximilians-Universität München
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Manz'sche Verlags- und Universitätsbuchhandlung
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Münchener Marketing-Symposium <21, 1995>
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Salzburg Research Forschungsgesellschaft
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Svenska Handelshögskolan <Helsinki>
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Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
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ebrary, Inc
1
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Journal of retailing and consumer services
189
Journal of business research : JBR
126
International journal of hospitality management
120
The journal of services marketing
101
The service industries journal
76
Journal of hospitality marketing & management
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Services marketing quarterly
52
International journal of contemporary hospitality management
48
Journal of service research : JSR
48
Journal of service management
44
Journal of travel and tourism marketing
44
Service business
44
Journal of service research
33
Cogent business & management
31
Journal of strategic marketing
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
30
Journal of the Academy of Marketing Science
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
The international journal of bank marketing : IJBM
26
Psychology & marketing
25
Asia Pacific journal of marketing and logistics
23
European journal of marketing : EJM
23
International journal of quality and service sciences
23
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
21
Total quality management & business excellence
21
Journal of marketing
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
International journal of services, economics and management
19
Journal of service theory and practice : JSTP
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
SpringerLink / Bücher
18
International journal of quality & reliability management
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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ECONIS (ZBW)
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Other ZBW resources
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RePEc
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USB Cologne (EcoSocSci)
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1
Client identification and client commitment in a privately held client setting : unique constructs with opposite effects on auditor objectivity
Herda, David N.
;
Lavelle, James J.
- In:
Accounting horizons : a quarterly publication of the …
29
(
2015
)
3
,
pp. 577-601
Persistent link: https://www.econbiz.de/10011374533
Saved in:
2
Dynamics in service quality perceptions : a longitudinal approach to evaluate the outcome dimension in service quality perceptions
Klausegger, Claudia
;
Scharitzer, Dieter
- In:
Service quality and management
,
(pp. 5-24)
.
1999
Persistent link: https://www.econbiz.de/10001407673
Saved in:
3
Customer service-orientation of small retail business owners in
Austria
, the Czech Republic, Hungary, Latvia, Slovakia, and Slovenia
Carraher, Shawn
;
Parnell, John A.
;
Spillan, John E.
- In:
Baltic journal of management
4
(
2009
)
3
,
pp. 251-268
Persistent link: https://www.econbiz.de/10003893969
Saved in:
4
Antecedents of brand love in online network-based communities : a social identity perspective
Vernuccio, Maria
;
Pagani, Margherita
;
Barbarossa, Camilla
; …
- In:
The journal of product & brand management
24
(
2015
)
7
,
pp. 706-719
Persistent link: https://www.econbiz.de/10011416930
Saved in:
5
The role of affiliation, attractiveness and personal connection in consumer-company identification
Marín, Longinos
;
Ruiz de Maya, Salvador
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 655-673
Persistent link: https://www.econbiz.de/10009733000
Saved in:
6
Online customer engagement : creating social environments through brand community constellations
Hammedi, Wafa
;
Kandampully, Jay
;
Zhang, Ting Ting Christina
- In:
Journal of service management
26
(
2015
)
5
,
pp. 777-806
Persistent link: https://www.econbiz.de/10011503583
Saved in:
7
The loyalty program for our self-esteem : the role of collective self-esteem in luxury hotel membership programs
Shin, Minjung
;
Back, Ki-Joon
;
Lee, Choong-Ki
;
Lee, Young-Sub
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 19-32
Persistent link: https://www.econbiz.de/10012800185
Saved in:
8
They're just not that into you : how to leverage existing consumer-brand relationships through social psychological distance
Connors, Scott
;
Khamitov, Mansur
;
Thomson, Matthew
; …
- In:
Journal of marketing
85
(
2021
)
5
,
pp. 92-108
Persistent link: https://www.econbiz.de/10012608718
Saved in:
9
From horizontal to vertical relationships : how online community identification fosters sport fans' team identification and behavioural intentions
Kim, Sungkyung
;
Manoli, Argyro Elisavet
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014232437
Saved in:
10
Loyalties divided or identities as resources? : the role of external relational identification in facilitating socialization
Anzollitto, Peter
;
Cooper, Danielle
- In:
Management decision
60
(
2022
)
6
,
pp. 1702-1718
Persistent link: https://www.econbiz.de/10013350085
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