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Client identification and client commitment in a privately held client setting : unique constructs with opposite effects on auditor objectivity
Herda, David N.; Lavelle, James J. - In: Accounting horizons : a quarterly publication of the … 29 (2015) 3, pp. 577-601
Persistent link: https://www.econbiz.de/10011374533
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Dynamics in service quality perceptions : a longitudinal approach to evaluate the outcome dimension in service quality perceptions
Klausegger, Claudia; Scharitzer, Dieter - In: Service quality and management, (pp. 5-24). 1999
Persistent link: https://www.econbiz.de/10001407673
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Customer service-orientation of small retail business owners in Austria, the Czech Republic, Hungary, Latvia, Slovakia, and Slovenia
Carraher, Shawn; Parnell, John A.; Spillan, John E. - In: Baltic journal of management 4 (2009) 3, pp. 251-268
Persistent link: https://www.econbiz.de/10003893969
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Antecedents of brand love in online network-based communities : a social identity perspective
Vernuccio, Maria; Pagani, Margherita; Barbarossa, Camilla; … - In: The journal of product & brand management 24 (2015) 7, pp. 706-719
Persistent link: https://www.econbiz.de/10011416930
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The role of affiliation, attractiveness and personal connection in consumer-company identification
Marín, Longinos; Ruiz de Maya, Salvador - In: European journal of marketing : EJM 47 (2013) 3/4, pp. 655-673
Persistent link: https://www.econbiz.de/10009733000
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Online customer engagement : creating social environments through brand community constellations
Hammedi, Wafa; Kandampully, Jay; Zhang, Ting Ting Christina - In: Journal of service management 26 (2015) 5, pp. 777-806
Persistent link: https://www.econbiz.de/10011503583
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The loyalty program for our self-esteem : the role of collective self-esteem in luxury hotel membership programs
Shin, Minjung; Back, Ki-Joon; Lee, Choong-Ki; Lee, Young-Sub - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 19-32
Persistent link: https://www.econbiz.de/10012800185
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They're just not that into you : how to leverage existing consumer-brand relationships through social psychological distance
Connors, Scott; Khamitov, Mansur; Thomson, Matthew; … - In: Journal of marketing 85 (2021) 5, pp. 92-108
Persistent link: https://www.econbiz.de/10012608718
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From horizontal to vertical relationships : how online community identification fosters sport fans' team identification and behavioural intentions
Kim, Sungkyung; Manoli, Argyro Elisavet - In: International journal of sports marketing & sponsorship 24 (2023) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10014232437
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Loyalties divided or identities as resources? : the role of external relational identification in facilitating socialization
Anzollitto, Peter; Cooper, Danielle - In: Management decision 60 (2022) 6, pp. 1702-1718
Persistent link: https://www.econbiz.de/10013350085