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~subject:"Relationship marketing"
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Relationship marketing
Innovation
26
Quality management
22
Dienstleistungsqualität
21
Service quality
21
Services
19
Dienstleistungssektor
18
Qualitätsmanagement
18
Service industry
18
Dienstleistung
17
Service innovation
17
Sweden
16
Customer satisfaction
15
Beziehungsmarketing
14
Customer integration
14
Innovation management
14
Innovationsmanagement
14
Kundenintegration
14
Schweden
14
Kundenzufriedenheit
11
Betriebliche Wertschöpfung
10
Dienstleistungsinnovation
10
Value creation
10
New service development
9
Bundling strategy
8
Consumer behaviour
8
Leistungsbündel
8
Manufacturing industries
8
New product development
8
Product quality
8
Produktqualität
8
Health care
7
Konsumentenverhalten
7
Produktentwicklung
7
Customer service
6
Kundenservice
6
Business services
5
Einzelhandel
5
Retail trade
5
Unternehmensdienstleistung
5
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English
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German
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Witell, Lars
14
Gustafsson, Anders
8
Bolton, Ruth N.
3
McColl-Kennedy, Janet R.
3
Tarasi, Crina O.
3
Edvardsson, Bo
2
Elg, Mattias
2
Hogan, Suellen J.
2
Raddats, Chris
2
Snyder, Hannah
2
Aksoy, Lerzan
1
Anderson, Laurel
1
Benedettini, Ornella
1
Brady, Michael K.
1
Burton, Jamie
1
Gremyr, Ida
1
Helkkula, Anu
1
Johansson, A. Elisabeth
1
Johnson, Michael D.
1
Kabel, Daan
1
Kowalkowski, Christian
1
Kristensson, Per
1
Löfberg, Nina
1
Martin, Jason
1
Olsen, Line Lervik
1
Perks, Helen
1
Schwabe, Maria
1
Sirianni, Nancy J.
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Wuenderlich, Nancy V.
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Journal of business research : JBR
3
Journal of service management
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing
1
Journal of the Academy of Marketing Science
1
Managing service quality : MSQ ; an international journal
1
The journal of services marketing
1
Total quality management & business excellence
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ECONIS (ZBW)
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1
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
2
Kundenintegration in der Dienstleistungsentwicklung : Erfahrungen aus Schweden
Edvardsson, Bo
;
Gustafsson, Anders
;
Witell, Lars
- In:
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
,
(pp. 29-40)
.
2011
Persistent link: https://www.econbiz.de/10008908837
Saved in:
3
Service innovations in manufacturing firms
Gremyr, Ida
;
Löfberg, Nina
;
Witell, Lars
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 161-175
Persistent link: https://www.econbiz.de/10003964472
Saved in:
4
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
5
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
6
The effect of customer information during new product development on profits from goods and services
Witell, Lars
;
Gustafsson, Anders
;
Johnson, Michael D.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
Saved in:
7
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
8
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
9
Characterizing customer experience management in business markets
Witell, Lars
;
Kowalkowski, Christian
;
Perks, Helen
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 420-430
Persistent link: https://www.econbiz.de/10012257638
Saved in:
10
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
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