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Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad; Candi, Marina; Riedel, Johann - In: Journal of service management 27 (2016) 5, pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
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Service designs and mindsets : extracting experiential knowledge from service realisation
Karppinen, Henri; Huiskonen, Janne; Seppänen, Kaisa - In: International journal of procurement management 6 (2013) 5, pp. 561-577
Persistent link: https://www.econbiz.de/10010207616
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Bridging service experiences and service innovation : a new model for understanding the future of services
Rubalcaba-Bermejo, Luis - In: European review of service economics and management (2018) 2/6, pp. 17-49
Persistent link: https://www.econbiz.de/10012025656
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Experience psychology : a proposed new subfield of service management
Chase, Richard B.; Dasu, Sriram - In: Journal of service management 25 (2014) 5, pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
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Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.; Masadeh, Mousa A.; Al-Sabi, Samer M. - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 40-88
Persistent link: https://www.econbiz.de/10012583799
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The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
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Sources staff as a factor of service innovation in the modern hotel industry : analysis of selected issues
Szostak, Daniel - In: European research studies 24 (2021) 4B, pp. 87-94
Persistent link: https://www.econbiz.de/10012806132
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Service Excellence als Impulsgeber : Strategien — Management — Innovationen — Branchen
Gouthier, Matthias H. J.; Coenen, Christian; Schulze, … - 2007
Dienstleistungsmanagement an der Katholischen Universität Eichstätt-Ingolstadt. Dr. Christian Coenen ist Dozent für Marketing und Services … Excellence -- Werteorientierungen von BWL-Hochschullehrern für die Lehre als Dienstleistung -- Werthaltungen bei der Verwendung … Kundenkontaktpersonals -- Service Excellence durch Prosocial Service Performance -- Strokeorientiertes Management in …
Persistent link: https://www.econbiz.de/10014014359
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Case study of sustainable service design in the hospitality industry
Chen, Yi-An; Chen, Chun Liang - In: Chinese management studies 16 (2022) 1, pp. 162-196
Persistent link: https://www.econbiz.de/10012886173
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DESERV IT : a method for devolving service tasks in IT services
Baer, Florian; Sandkuhl, Kurt; Leyer, Michael; Lantow, … - In: Business & information systems engineering 63 (2021) 4, pp. 419-439
Persistent link: https://www.econbiz.de/10012599819