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~subject:"Service quality"
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Service quality
Indien
118,617
India
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Bank
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Customer satisfaction
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Siciliani, Luigi
73
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49
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45
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43
Han, Heesup
42
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41
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40
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35
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34
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29
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29
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28
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28
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Usman, Osly
27
Figlio, David N.
26
Sharma, Piyush
26
Edvardsson, Bo
24
Kane, Thomas J.
24
Van Reenen, John
23
Knechel, W. Robert
22
Gaynor, Martin
21
Grabowski, David C.
21
Gruber, Jonathan
21
Li, Chan
21
Sparks, Beverley
21
Zhang, Min
21
Das, Jishnu
20
Kain, John F.
20
Wong, IpKin Anthony
20
Balaji, M. S.
19
Michas, Paul N.
19
Stauss, Bernd
19
Wirtz, Jochen
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Benkenstein, Martin
18
Chi, Wuchun
18
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Taylor and Francis.
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Edward Elgar Publishing
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European Centre for the Development of Vocational Training
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Weltbank
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
4
Books on Demand GmbH <Norderstedt>
3
European Conference of Ministers of Transport
3
European Foundation for the Improvement of Living and Working Conditions
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Shaker Verlag
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USA / General Accounting Office
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
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European Organization for Quality Control
2
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2
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2
Friedrich-Schiller-Universität Jena
2
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International journal of hospitality management
425
Journal of retailing and consumer services
332
The service industries journal
294
Journal of business research : JBR
253
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
210
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
162
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
119
International journal of quality & reliability management
115
International journal of productivity and quality management : IJPQM
111
International journal of quality and service sciences
111
Service business
107
Health care management review : HCM review
106
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
101
The accounting review : a publication of the American Accounting Association
95
Journal of service management
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
77
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
63
Management science : journal of the Institute for Operations Research and the Management Sciences
62
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ECONIS (ZBW)
20,757
Other ZBW resources
735
RePEc
120
BASE
26
EconStor
22
ArchiDok
1
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1
Measuring service fairness and its impact on service quality and satisfaction : a study of
Indian
banking services
Bhatt, Kedar
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 35-44
Persistent link: https://www.econbiz.de/10012298253
Saved in:
2
Understanding the service quality and customer satisfaction of mobile banking in Bangladesh : using a structural equation model
Khan, Abdul Gaffar
;
Lima, Reshma Pervin
;
Mahmud, Md. Shahed
- In:
Global business review
22
(
2021
)
1
,
pp. 85-100
Persistent link: https://www.econbiz.de/10012483214
Saved in:
3
The impact of perceived service quality dimensions on customer satisfaction : an empirical study on public sector banks in
India
Kant, Rishi
;
Jaiswal, Deepak
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011731400
Saved in:
4
Banking service quality provided by commercial banks and customer satisfaction : a structural equation modelling approaches
Main, Naser Alolayyan
;
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of productivity and quality …
24
(
2018
)
4
,
pp. 543-565
Persistent link: https://www.econbiz.de/10011924288
Saved in:
5
An empirical study of customer satisfaction towards
bank
payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Saved in:
6
From traditional banking to technology-enabled banking services in
India
: a study of
bank
customers' perceptive
Ali, Liaqat
;
Kaur, Simran Jit
- In:
Journal for global business advancement : JGBA
15
(
2022
)
4
,
pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Saved in:
7
Service quality dimensions : an empirical investigation of commercial banks in
India
using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
8
ES-QUAL model and customer satisfaction in online banking : evidence from multivariate analysis techniques
Ahmed, Rizwan Raheem
;
Romeika, Giedrius
;
Kauliene, Raimonda
- In:
Oeconomia Copernicana
11
(
2020
)
1
,
pp. 59-93
Persistent link: https://www.econbiz.de/10012230544
Saved in:
9
Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of
Indian
Banks
Kumbhar, Vijay M.
-
2012
= 190) of
Indian
public and private sector banks in Satara city. Collected data was analyzed using SPSS 19.0, descriptive …
Persistent link: https://www.econbiz.de/10013113349
Saved in:
10
Finding service quality dimensions and measuring service quality gaps : a study on service quality of
Indian
banks
Ghosh, Saugat
;
Chakraborty, Shuvendu
- In:
Mudra : journal of finance and accounting
7
(
2020
)
2
,
pp. 89-104
Persistent link: https://www.econbiz.de/10012502394
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