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~subject:"Service quality"
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Service quality
Bank
65,166
Relationship marketing
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Beziehungsmarketing
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Vertrauen
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Business ethics
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7,203
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6,986
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6,043
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5,916
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5,719
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22
Sharma, Piyush
22
McColl-Kennedy, Janet R.
20
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17
Balaji, M. S.
16
Shahin, Arash
16
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14
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13
Gil Saura, Irene
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Bilgihan, Anil
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Hyun, Sunghyup Sean
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Ladhari, Riadh
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Marimon, Frederic
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Sreejesh, S.
12
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11
Gursoy, Dogan
11
Hollebeek, Linda D.
11
Jang, Soocheong
11
Qu, Hailin
11
Quach, Sara
11
Roy, Sanjit
11
Sparks, Beverley
11
Torres, Edwin N.
11
Tsoukatos, Evangelos
11
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11
Ali, Faizan
10
Amin, Muslim
10
Falk, Tomas
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Books on Demand GmbH <Norderstedt>
2
Centralʹnyj bank Rossijskoj Federacii
2
European Health Care Conference <2, 2011, Hamburg>
2
Springer Fachmedien Wiesbaden
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Foundation for the Improvement of Living and Working Conditions
1
European Society for Opinion and Marketing Research
1
Finansovyj Universitet
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
National Institute of Economic and Social Research
1
Naučno-Praktičeskaja Konferencija "Banki, Processy, Standarty, Kačestvo" <7, 2011>
1
Naučno-Praktičeskaja Konferencija Povyšenie Funkcionalʹnoj Roli Bankovskoj Sistemy Čerez Ulučšenie Kačestva Ee Dejatelʹnosti: Upravlenie Biznes-Processami v Banke Rossii i Kreditnych Organizacijach <3, 2006, Ufa>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
The Wharton Financial Institutions Center
1
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International journal of hospitality management
273
Journal of retailing and consumer services
263
Journal of business research : JBR
178
The journal of services marketing
161
The service industries journal
147
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
143
Journal of hospitality marketing & management
110
International journal of contemporary hospitality management
106
Journal of travel and tourism marketing
97
Services marketing quarterly
97
Service business
76
Journal of service research : JSR
74
Journal of air transport management
72
Tourism management : research, policies, practice
71
The TQM journal : the international review of organizational improvement
69
International journal of services and operations management
68
Cogent business & management
66
International journal of quality and service sciences
64
International journal of quality & reliability management
63
Total quality management & business excellence
58
Journal of service management
56
International journal of productivity and quality management : IJPQM
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
Asia Pacific journal of marketing and logistics
52
International journal of services, economics and management
52
The international journal of bank marketing : IJBM
52
Managing service quality : MSQ ; an international journal
51
International journal of services and operations management : IJSOM
48
Journal of Services Marketing
43
Quality management journal : QMJ
42
International Journal of Bank Marketing
39
Journal of service research
37
Journal of Asian finance, economics and business : JAFEB
36
Journal of strategic marketing
36
Journal of the Academy of Marketing Science
36
Industrial marketing management : the international journal for industrial and high-tech firms
35
International journal of electronic marketing and retailing : IJEMR
33
Marketing intelligence & planning
33
Psychology & marketing
31
Journal of hospitality and tourism insights
30
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ECONIS (ZBW)
8,024
Other ZBW resources
215
RePEc
23
EconStor
9
BASE
6
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date (oldest first)
1
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
2
Banking goes digital : the main determinants of the clients' satisfaction and
trust
toward fintech-based services
Rhanoui, Salma
- In:
International journal of economics and financial issues …
12
(
2022
)
5
,
pp. 10-20
Persistent link: https://www.econbiz.de/10013433314
Saved in:
3
Trust
and commitment as mediators of the relationship between quality advice and customer loyalty
Van Tonder, Estelle
- In:
The journal of applied business research
32
(
2016
)
1
,
pp. 289-302
Persistent link: https://www.econbiz.de/10011436588
Saved in:
4
Direct and indirect effects of perceived usefulness of loans on clients' intention to recommend financial service providers
Mbawuni, Joseph
;
Nimako, Simon Gyasi
- In:
International journal of financial services management …
8
(
2015/2016
)
4
,
pp. 333-349
Persistent link: https://www.econbiz.de/10011688223
Saved in:
5
Trust
recovery tactics in financial services : the moderating role of service failure severity
Raza, Ali
;
Tsiotsou, Rodoula
;
Sarfraz, Muhammad
;
Ishaq, …
- In:
International journal of bank marketing
41
(
2023
)
7
,
pp. 1611-1639
Persistent link: https://www.econbiz.de/10014470723
Saved in:
6
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio
;
Toni, Deonir de
;
Barcellos, …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
4
,
pp. 269-286
Persistent link: https://www.econbiz.de/10011412348
Saved in:
7
The influence of social regard on the customer–service firm relationship : the moderating role of length of relationship
Sabiote, Estela Fernández
;
Román, Sergio
- In:
Journal of business and psychology
24
(
2009
)
4
,
pp. 441-453
Persistent link: https://www.econbiz.de/10003934766
Saved in:
8
The effects of perceived value dimensions on customer satisfaction and loyalty : a comparison between traditional
banks
and fintechs
Mainardes, Emerson Wagner
;
Freitas, Neudson Peres de
- In:
International journal of bank marketing
41
(
2023
)
3
,
pp. 641-662
Persistent link: https://www.econbiz.de/10014267111
Saved in:
9
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
10
A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre
;
Theron, Eksteen
;
Kruger, Jack
- In:
International journal of services, economics and management
12
(
2021
)
4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10012800833
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