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Service quality
Consumer behaviour
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Konsumentenverhalten
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Beziehungsmarketing
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Relationship marketing
20
Australia
12
Australien
11
Customer satisfaction
11
Dienstleistungsqualität
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Kundenzufriedenheit
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Social web
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Online retailing
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Online-Handel
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Online-Marketing
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Markenführung
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China
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E-commerce
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Firm performance
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Holiday behaviour
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Hong Kong
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Urlaubsverhalten
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Brand image
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Customer experience
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Einzelhandel
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Marketing management
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Marketingmanagement
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Messung
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Professional sports
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Carlson, Jamie
10
O'Cass, Aron
6
Rahman, Syed Mahmudur
2
Ahrholdt, Dennis C.
1
Chowdhury, Noman H.
1
Grewal, Dhruv
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Gudergan, Siegfried
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Rahman, Mohammad M.
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Rosenberger, Philip J.
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The journal of services marketing
3
Australasian marketing journal
1
International journal of quality & reliability management
1
Journal of retailing
1
Journal of retailing and consumer services
1
Journal of sport management : the official journal of the North American Society of Sport Management
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Journal of travel and tourism marketing
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Managing service quality : MSQ ; an international journal
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1
A hierarchical model of perceived value of group-oriented travel experiences to major events and its influences on satisfaction and future group-travel intentions
Carlson, Jamie
;
Rosenberger, Philip J.
;
Rahman, Mohammad M.
- In:
Journal of travel and tourism marketing
33
(
2016
)
7/9
,
pp. 1251-1267
Persistent link: https://www.econbiz.de/10011627499
Saved in:
2
Exploring the relationships between e-service quality, satisfaction, attitudes and behaviours in content-driven e-service web sites
Carlson, Jamie
;
O'Cass, Aron
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 112-127
Persistent link: https://www.econbiz.de/10003990882
Saved in:
3
An e-retailing assessment of perceived website-service innovativeness : implications for website quality evaluations, loyalty and word of mouth
O'Cass, Aron
;
Carlson, Jamie
- In:
Australasian marketing journal
20
(
2012
)
1
,
pp. 28-36
Persistent link: https://www.econbiz.de/10009508012
Saved in:
4
Optimizing the online channel in professional sport to create trusting and loyal consumers : the role of the professional sports team brand and service quality
Carlson, Jamie
;
O'Cass, Aron
- In:
Journal of sport management : the official journal of …
26
(
2012
)
6
,
pp. 463-478
Persistent link: https://www.econbiz.de/10009706396
Saved in:
5
Examining determinants of cross buying behaviour in retail banking
Tung, Brian
;
Carlson, Jamie
- In:
International journal of quality & reliability management
32
(
2015
)
8
,
pp. 863-880
Persistent link: https://www.econbiz.de/10011457463
Saved in:
6
An empirical assessment of consumers' evaluations of web site service quality : conceptualizing and testing a formative model
O'Cass, Aron
;
Carlson, Jamie
- In:
The journal of services marketing
26
(
2012
)
6
,
pp. 419-434
Persistent link: https://www.econbiz.de/10009672373
Saved in:
7
Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators
Carlson, Jamie
;
O'Cass, Aron
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 264-286
Persistent link: https://www.econbiz.de/10009232064
Saved in:
8
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
9
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
10
SafeCX : a framework for safe customer experience in omnichannel retailing
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Chowdhury, Noman H.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 499-529
Persistent link: https://www.econbiz.de/10013407558
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