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~subject:"Service quality"
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Service quality
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Experiment
43,968
Theorie
21,647
Theory
21,330
Brand management
17,666
Markenführung
17,252
Brand image
11,164
Markenimage
11,050
Relationship marketing
9,932
Beziehungsmarketing
9,898
Markenartikel
9,240
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8,200
USA
7,645
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7,329
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6,959
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6,802
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6,655
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6,324
Customer satisfaction
6,034
Kundenzufriedenheit
5,862
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5,848
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5,843
Online-Handel
5,717
Online retailing
5,705
Soziale Werte
5,504
Social values
5,488
Online-Marketing
5,386
Internet marketing
5,349
Dienstleistungsqualität
4,606
Einzelhandel
4,557
Retail trade
4,493
Werbewirkung
4,354
Vertrauen
4,316
Advertising effects
4,294
Confidence
4,256
Emotion
3,935
Electronic Commerce
3,895
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3,758
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Han, Heesup
31
Mattila, Anna S.
25
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Klaus, Philipp
13
Bilgihan, Anil
12
Gong, Taeshik
12
Prybutok, Victor R.
12
Gursoy, Dogan
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Sreejesh, S.
11
Hyun, Sunghyup Sean
10
Miao, Li
10
Quach, Sara
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Park, Jungkun
9
Qu, Hailin
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Bujisic, Milos
8
Harun, Ahasan
8
Lee, Seonjeong
8
Paul, Justin
8
Wirtz, Jochen
8
Wu, Luorong
8
Ahn, Jiseon
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
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Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Taylor and Francis.
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
Vytautas Magnus University
1
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Published in...
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Journal of retailing and consumer services
234
International journal of hospitality management
203
Journal of business research : JBR
124
The journal of services marketing
111
Journal of hospitality marketing & management
84
International journal of contemporary hospitality management
79
Services marketing quarterly
69
The service industries journal
69
Journal of travel and tourism marketing
67
Cogent business & management
48
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
39
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
32
Journal of service management
32
The international journal of bank marketing : IJBM
31
Journal of air transport management
29
Journal of service research
29
International journal of quality and service sciences
28
International journal of services and operations management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
Psychology & marketing
26
The TQM journal : the international review of organizational improvement
25
Journal of Services Marketing
24
Journal of retailing
24
Total quality management & business excellence
24
Journal of strategic marketing
23
European journal of marketing : EJM
22
Journal of hospitality and tourism insights
22
Journal of the Academy of Marketing Science
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
21
International journal of services and operations management : IJSOM
19
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ECONIS (ZBW)
4,603
Other ZBW resources
52
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1
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1
The moderating role of technology anxiety on
brand
service quality,
brand
image and their relation to
brand
loyalty
Syahida Abd Aziz
;
Muhammad Shahar Jusoh
;
Amlus, …
- In:
International journal of internet marketing and …
12
(
2018
)
3
,
pp. 270-289
Persistent link: https://www.econbiz.de/10011918364
Saved in:
2
Factors affecting Jordanian consumer loyalty toward cellular phone
brand
Al-Hawary, Sulieman Ibraheem Shelash
;
Harahsheh, Sara …
- In:
International journal of economics and business research
7
(
2014
)
3
,
pp. 349-375
Persistent link: https://www.econbiz.de/10010409321
Saved in:
3
The roles of perceived quality, trust, and satisfaction in predicting
brand
loyalty : the empirical research on automobile brands in Jordan market
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of business excellence
6
(
2013
)
6
,
pp. 656-686
Persistent link: https://www.econbiz.de/10010234738
Saved in:
4
Factors affecting smartphone
brand
switching behavior in Kathmandu valley
Kumari, Radha
;
Sah, Laxmi Kumar
- In:
Nepalese journal of economics : a publication of …
6
(
2022
)
3
,
pp. 82-95
Persistent link: https://www.econbiz.de/10013449196
Saved in:
5
Factors affecting
brand
switching in telecommunication industry in Kathmandu valley
Thagunna, Suresh Singh
- In:
Nepalese journal of economics : a publication of …
7
(
2023
)
3
,
pp. 159-173
Persistent link: https://www.econbiz.de/10014422582
Saved in:
6
The effect of multiple hotel
brand
extensions
Mahasuweerachai, Patcharaporn
;
Qu, Hailin
- In:
Tourism and hospitality research : the surrey quarterly …
15
(
2015
)
1
,
pp. 27-38
Persistent link: https://www.econbiz.de/10010515373
Saved in:
7
Perceived
brand
quality as a way to superior customer perceived value crossing by moderating effects
Vera, Jorge
- In:
The journal of product & brand management
24
(
2015
)
2
,
pp. 147-156
Persistent link: https://www.econbiz.de/10011308510
Saved in:
8
The effects of service
brand
dimensions on
brand
loyalty
Krystallis, Athanasios
;
Chrysochou, Polymeros
- In:
Journal of retailing and consumer services
21
(
2014
)
2
,
pp. 139-147
Persistent link: https://www.econbiz.de/10010338593
Saved in:
9
The impact of services
brand
personality on consumer-
brand
relationship quality
Ghantous, Nabil
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011537855
Saved in:
10
Service
brand
relationship quality : hot or cold?
Nyffenegger, Bettina
;
Krohmer, Harley
;
Hoyer, Wayne D.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 90-106
Persistent link: https://www.econbiz.de/10010483436
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