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~subject:"Service quality"
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Service quality
Consumer behaviour
82,942
Konsumentenverhalten
80,462
Relationship marketing
26,201
Beziehungsmarketing
25,527
Malaysia
17,125
Theorie
11,342
Theory
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Customer satisfaction
8,278
Brand management
8,187
Markenführung
8,143
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5,225
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4,844
E-commerce
4,662
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Retail trade
4,574
Brand
4,462
Markenartikel
4,450
Electronic Banking
4,252
Electronic banking
4,110
Marketingmanagement
3,927
Marketing management
3,912
Werbewirkung
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Han, Heesup
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25
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21
Bruhn, Manfred
20
Prybutok, Victor R.
16
Balaji, M. S.
15
Jang, Soocheong
15
Klaus, Philipp
15
Gong, Taeshik
14
Gustafsson, Anders
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Hyun, Sunghyup Sean
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Line, Nathaniel D.
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Edvardsson, Bo
12
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Qu, Hailin
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Sreejesh, S.
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Falk, Tomas
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Propper, Carol
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Quach, Sara
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Miao, Li
10
Park, Jungkun
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Harun, Ahasan
9
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
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Books on Demand GmbH <Norderstedt>
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Gesundheitsstadt Berlin e.V.
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International Conference on Services Management <North Cyprus)>
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Liechtensteinischer Bankenverband
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Logos Verlag Berlin
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Journal of retailing and consumer services
266
International journal of hospitality management
240
Journal of business research : JBR
158
The journal of services marketing
148
The service industries journal
111
International journal of contemporary hospitality management
97
Journal of hospitality marketing & management
94
Services marketing quarterly
87
Journal of travel and tourism marketing
83
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
77
Journal of service research : JSR
67
Service business
60
Cogent business & management
58
Tourism management : research, policies, practice
51
Journal of service management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Asia Pacific journal of marketing and logistics
41
International journal of services, economics and management
41
The TQM journal : the international review of organizational improvement
41
The international journal of bank marketing : IJBM
41
International journal of quality and service sciences
40
International journal of services and operations management
40
Journal of air transport management
40
Journal of service research
39
Managing service quality : MSQ ; an international journal
38
International journal of quality & reliability management
36
Journal of strategic marketing
35
Total quality management & business excellence
32
Journal of Services Marketing
31
Journal of the Academy of Marketing Science
31
Psychology & marketing
30
Marketing intelligence & planning
29
European journal of marketing : EJM
28
Journal of Asian finance, economics and business : JAFEB
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management : IJSOM
27
Journal of retailing
27
International journal of productivity and quality management : IJPQM
25
International journal of business information systems : IJBIS
24
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ECONIS (ZBW)
6,393
Other ZBW resources
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2
RePEc
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1
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
2
Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel
- In:
Journal of internet commerce
21
(
2022
)
1
,
pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
Saved in:
3
The determinants of customer interactions with internet-enabled e-banking services
Liao, Z.
;
Wong, W. K.
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
9
,
pp. 1201-1210
Persistent link: https://www.econbiz.de/10003780158
Saved in:
4
Conceptualising online banking service value
Heinonen, Kristina
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 39-52
Persistent link: https://www.econbiz.de/10003701671
Saved in:
5
Challenges faced by banks in providing mobile banking services to the customers
Sobiya, S. L.
;
Thangavel, N.
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 295-302
Persistent link: https://www.econbiz.de/10011419797
Saved in:
6
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
7
Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin
;
Wu, Pei-Ching
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
Saved in:
8
The moderating effect of channel use on the quality-loyalty relationship in multi-channel e-services
Sousa, Rui
- In:
International journal of quality & reliability management
29
(
2012
)
9
,
pp. 1019-1037
Persistent link: https://www.econbiz.de/10009667796
Saved in:
9
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
10
What keeps mobile banking customers loyal?
Thakur, Rakhi
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
7
,
pp. 628-646
Persistent link: https://www.econbiz.de/10010423923
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