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~subject:"Service quality"
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Service quality
Strategisches Management
39,954
Strategic management
32,656
Beziehungsmarketing
25,195
Relationship marketing
25,167
Customer satisfaction
13,771
Kundenzufriedenheit
13,636
Konsumentenverhalten
11,375
Consumer behaviour
11,361
Dienstleistungsqualität
7,560
Wettbewerbsvorteil
6,987
Theorie
6,945
Theory
6,882
Competitive advantage
6,587
Deutschland
5,831
Germany
5,361
Unternehmenserfolg
4,556
Firm performance
4,348
USA
3,830
United States
3,690
Innovationsmanagement
3,502
Innovation
3,490
Marketingmanagement
3,275
Innovation management
3,243
Marketing management
3,183
Markenführung
3,073
Brand management
3,072
Organisatorischer Wandel
3,044
Organizational change
3,042
KMU
2,924
SME
2,913
Multinationales Unternehmen
2,889
Lieferantenmanagement
2,855
Supplier relationship management
2,854
Electronic Commerce
2,744
Transnational corporation
2,685
E-commerce
2,541
Social Web
2,429
Social web
2,428
Management
2,388
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Undetermined
3,369
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1,232
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Article
6,514
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1,062
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6,193
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283
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Graue Literatur
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Non-commercial literature
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111
Arbeitspapier
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Konferenzbeitrag
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Collection of articles of several authors
43
Sammelwerk
43
Case study
41
Fallstudie
41
Bibliografie enthalten
24
Bibliography included
24
Aufsatzsammlung
23
Konferenzschrift
14
Article
8
Lehrbuch
8
Textbook
8
Guidebook
7
Ratgeber
7
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7
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6
Sammlung
6
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5
Bibliografie
3
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3
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2
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2
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2
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2
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2
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1
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English
7,195
German
359
Undetermined
21
French
3
Italian
2
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1
Author
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Han, Heesup
36
Mattila, Anna S.
26
Prentice, Catherine
26
Prybutok, Victor R.
23
Usman, Osly
21
Bruhn, Manfred
20
McColl-Kennedy, Janet R.
20
Sharma, Piyush
19
Wong, IpKin Anthony
16
Balaji, M. S.
15
Gustafsson, Anders
15
Shahin, Arash
15
Söderlund, Magnus
14
Edvardsson, Bo
13
Gil Saura, Irene
13
Gong, Taeshik
13
Klaus, Philipp
13
Bilgihan, Anil
12
Grégoire, Yany
12
Hammerschmidt, Maik
12
Hyun, Sunghyup Sean
12
Marimon, Frederic
12
Patterson, Paul G.
12
Sreejesh, S.
12
Hollebeek, Linda D.
11
Jang, Soocheong
11
Quach, Sara
11
Van Vaerenbergh, Yves
11
Ali, Faizan
10
Amin, Muslim
10
Guchait, Priyanko
10
Hsu, Cathy H. C.
10
Ladhari, Riadh
10
Qu, Hailin
10
Ringle, Christian M.
10
Roy, Sanjit
10
Sparks, Beverley
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
European Health Care Conference <2, 2011, Hamburg>
2
IGI Global
2
Springer Fachmedien Wiesbaden
2
Verlag Dr. Kovač
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag <Berlin>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Potsdam
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
W. Bertelsmann Verlag
1
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Published in...
All
Journal of retailing and consumer services
262
International journal of hospitality management
243
Journal of business research : JBR
178
The journal of services marketing
158
The service industries journal
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
142
Journal of hospitality marketing & management
109
International journal of contemporary hospitality management
105
Journal of travel and tourism marketing
96
Services marketing quarterly
93
Service business
75
Journal of air transport management
73
Journal of service research : JSR
72
The TQM journal : the international review of organizational improvement
68
Tourism management : research, policies, practice
68
International journal of services and operations management
63
Cogent business & management
62
International journal of quality and service sciences
62
Total quality management & business excellence
56
Journal of service management
55
International journal of quality & reliability management
54
International journal of productivity and quality management : IJPQM
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Asia Pacific journal of marketing and logistics
49
International journal of services, economics and management
49
Managing service quality : MSQ ; an international journal
49
The international journal of bank marketing : IJBM
46
Quality management journal : QMJ
40
Journal of service research
37
Journal of strategic marketing
36
Industrial marketing management : the international journal for industrial and high-tech firms
35
Journal of the Academy of Marketing Science
35
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
31
Psychology & marketing
30
International journal of electronic marketing and retailing : IJEMR
29
Marketing intelligence & planning
29
European journal of marketing : EJM
27
International journal of electronic customer relationship management : IJECRM
27
Journal of service theory and practice : JSTP
27
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Source
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ECONIS (ZBW)
7,543
RePEc
20
EconStor
8
BASE
5
Showing
1
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7,576
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1
Service innovation : building a sustainable competitive advantage in higher education
Boon Liat Cheng
;
Cham Tat Huei
;
Dent, Michael M.
; …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 289-309
Persistent link: https://www.econbiz.de/10012178948
Saved in:
2
Competing with quality service in good times and bad
Berry, Leonard L.
- In:
Business horizons
52
(
2009
)
4
,
pp. 309-317
Persistent link: https://www.econbiz.de/10003865402
Saved in:
3
Correlations between external knowledge and the knowledge chain as impacting service quality
Tseng, Shu-mei
- In:
Journal of retailing and consumer services
19
(
2012
)
4
,
pp. 429-437
Persistent link: https://www.econbiz.de/10009571279
Saved in:
4
The compliance business and its customers : gaining competitive advantage by controlling your customers
Kasabov, Edward
;
Warlow, Alex
-
2012
Persistent link: https://www.econbiz.de/10009660934
Saved in:
5
The importance of service quality for competitive advantage - with special reference to industrial product
Dominic, P. D. D.
;
Kim Nee Goh
;
Wong, Diana M. L.
;
Yoke …
- In:
International journal of business information systems : …
6
(
2010
)
3
,
pp. 378-397
Persistent link: https://www.econbiz.de/10008825576
Saved in:
6
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
Saved in:
7
Gender-moderating effect on e-shopping behavior : a cross-cultural study of the United States and Saudi Arabia
Heinrichs, John H.
;
Aali, Abdulrahman Yousef al-
;
Lim, …
- In:
Journal of global marketing
29
(
2016
)
1/5
,
pp. 85-97
Persistent link: https://www.econbiz.de/10011654069
Saved in:
8
The importance of perceived service value in retail banking services
Pisnik Korda, Aleksandra
;
Dlačić, Jasmina
;
Milfelner, …
- In:
Market : review for marketing theory and practice
28
(
2016
)
2
,
pp. 191-212
Persistent link: https://www.econbiz.de/10011709081
Saved in:
9
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
10
Factors leading to customer satisfaction : an empirical study of retail banking in Oman
Ananda, S.
;
Devesh, Sonal
- In:
International journal of economics and business research
16
(
2018
)
4
,
pp. 502-516
Persistent link: https://www.econbiz.de/10011990742
Saved in:
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