Narrow search
Showing 1 - 10 of 4,619
Cover Image
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad; Candi, Marina; Riedel, Johann - In: Journal of service management 27 (2016) 5, pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Cover Image
Service designs and mindsets : extracting experiential knowledge from service realisation
Karppinen, Henri; Huiskonen, Janne; Seppänen, Kaisa - In: International journal of procurement management 6 (2013) 5, pp. 561-577
Persistent link: https://www.econbiz.de/10010207616
Cover Image
Bridging service experiences and service innovation : a new model for understanding the future of services
Rubalcaba-Bermejo, Luis - In: European review of service economics and management (2018) 2/6, pp. 17-49
Persistent link: https://www.econbiz.de/10012025656
Cover Image
The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society
Li, Lefei - 2024
Services Everywhere -- Services in Complexity -- The Perspective of Networks -- The Perspective of Resources -- The …
Persistent link: https://www.econbiz.de/10014483982
Cover Image
Experience psychology : a proposed new subfield of service management
Chase, Richard B.; Dasu, Sriram - In: Journal of service management 25 (2014) 5, pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Cover Image
Achieving service recovery through service innovation : the critical role of employee empowerment
Al-Ababneh, Mukhles M.; Masadeh, Mousa A.; Al-Sabi, Samer M. - In: Enlightening tourism : ET ; a pathmaking journal 11 (2021) 1, pp. 40-88
Persistent link: https://www.econbiz.de/10012583799
Cover Image
The moderating role of service innovation on the relationship between customer satisfaction and customer value : a case of 3-star hotels in Jakarta
Sukwadi, Ronald - In: International journal of services, economics and management 8 (2017) 1/2, pp. 18-34
Persistent link: https://www.econbiz.de/10011892259
Cover Image
Sources staff as a factor of service innovation in the modern hotel industry : analysis of selected issues
Szostak, Daniel - In: European research studies 24 (2021) 4B, pp. 87-94
Persistent link: https://www.econbiz.de/10012806132
Cover Image
Organizational transformation through service design : the institutional logics perspective
Kurtmollaiev, Seidali; Fjuk, Annita; Pedersen, Per Egil; … - In: Journal of service research : JSR 21 (2018) 1, pp. 59-74
Persistent link: https://www.econbiz.de/10011855778
Cover Image
Handbook of Service Science
Maglio, Paul P. - 2010
-- Research and Practice: Operations -- The Neglect of Service Scienceservice science in the Operations Management Field -- Death … Industrializationindustrialization of Information Services -- Workforce Analytics for the Services Economy -- Understanding Complex Product and Service … -- InnovationInnovation in Services and EntrepreneurshipEntrepreneurship -- Service Innovationservice innovation and Customer Co …
Persistent link: https://www.econbiz.de/10013522738