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Journal of business research : JBR
119
Journal of retailing and consumer services
86
International journal of internet marketing and advertising : IJIMA
43
Industrial marketing management : the international journal for industrial and high-tech firms
40
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
36
Technological forecasting & social change : an international journal
36
The journal of product & brand management
34
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
31
International journal of business information systems : IJBIS
30
International journal of electronic marketing and retailing : IJEMR
27
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
27
Journal of internet commerce
27
Journal of strategic marketing
27
The journal of brand management : an international journal
25
International journal of hospitality management
24
Journal of marketing communications
22
Journal of hospitality marketing & management
21
Marketing intelligence & planning
21
Business horizons
19
Journal of promotion management : innovations in planning and applied research
19
Tourism management : research, policies, practice
19
International journal of technology marketing : IJTMkt
18
Journal of marketing management : MM
18
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
18
Service business
18
The journal of services marketing
18
Journal of electronic commerce research : JECR
17
Psychology & marketing
17
The service industries journal
17
International journal of electronic customer relationship management : IJECRM
16
Journal of service management
16
Cogent business & management
15
International journal of e-business research : an official publication of the Information Resources Management Association
15
International journal of electronic commerce : IJEC
15
Journal of travel and tourism marketing
15
International journal of networking and virtual organisations : IJNVO
14
Journal of marketing
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Journal of marketing management : JMM ; journal of the Academy of Marketing
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Asia Pacific journal of marketing and logistics
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International journal of contemporary hospitality management
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ECONIS (ZBW)
2,958
EconStor
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OLC EcoSci
1
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1
Customer perceptions of value, satisfaction, and loyalty in the social media era : insights from electrical home appliances in an emerging economy
Md Uzir Hossain Uzir
;
Ishraq Jerin
;
Abu Bakar bin Abdul …
- In:
International journal of quality and innovation : IJQI
6
(
2022
)
2
,
pp. 190-230
Persistent link: https://www.econbiz.de/10013257353
Saved in:
2
A new perspective of e-trust in the era of social media : insights from customer satisfaction data
Ramanathan, Usha
;
Williams, Nigel L.
;
Zhang, Michael
; …
- In:
IEEE transactions on engineering management : EM
69
(
2022
)
4
,
pp. 1417-1431
Persistent link: https://www.econbiz.de/10013356954
Saved in:
3
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
4
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
5
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
6
Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
Tran, Gina A.
;
Strutton, David
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012171958
Saved in:
7
The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...
Wandoko, Wanda
;
Panggati, Ignatius Enda
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
2
,
pp. 148-167
Persistent link: https://www.econbiz.de/10013336327
Saved in:
8
Travelers' parasocial interactions in online travel communities
Choi, Sooyoung
;
Kim, Insin
;
Cha, Kyungsoo
;
Suh, Yong-Kun
; …
- In:
Journal of travel and tourism marketing
36
(
2019
)
8
,
pp. 888-904
Persistent link: https://www.econbiz.de/10012179492
Saved in:
9
Understanding service quality in a virtual travel community environment
Elliot, Statia
;
Li, Guoxin
;
Choi, Chris
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1153-1160
Persistent link: https://www.econbiz.de/10009756121
Saved in:
10
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
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