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Die Rolle des Informationsmanagements beim Aufbau strategischer Erfolgspositionen : eine Untersuchung in Dienstleistungsunternehmen
Pradervand, Marc-André - 1995
Persistent link: https://www.econbiz.de/10000554342
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Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2004 - 4. ed., internat. ed.
Persistent link: https://www.econbiz.de/10001775518
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Service management for competitive advantage
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 1994
Persistent link: https://www.econbiz.de/10013469173
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Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2006 - 5. ed., internat. ed.
Persistent link: https://www.econbiz.de/10002836504
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Services marketing management : a strategic perspective
Kasper, Hans; Helsdingen, Piet van; Gabbott, Mark - 2006 - 2. ed.
Persistent link: https://www.econbiz.de/10002469672
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Managing in the service economy
Heskett, James L. - 1986
Persistent link: https://www.econbiz.de/10013541443
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Service innovation : how to go from customer needs to breakthrough services
Bettencourt, Lance A. - 2010 - 1. ed.
Persistent link: https://www.econbiz.de/10003923424
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Market leadership strategies for service companies : creating growth, profits, and customer loyalty
Terrill, Craig; Middlebrooks, Arthur - 2000
Persistent link: https://www.econbiz.de/10001350452
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Service-Center-Organisation : neue Formen der Steuerung von internen Dienstleistungseinheiten unter besonderer Berücksichtigung von Shared Services
Martin-Pérez, Nuria-Julia - 2008 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003735315