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A model of online trust for travel products
Choi, Dorothy K. Y.; Au, Norman - In: International journal of services technology and management 15 (2011) 1/2, pp. 132-146
Persistent link: https://www.econbiz.de/10008986869
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Enhancing customer experience in the service industry : a global perspective
Altinay, Levent (ed.); Poudel, Surya (ed.) - 2016
Persistent link: https://www.econbiz.de/10011419571
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Enhancing customer experience in the service industry : a global perspective
Altinay, Levent (contributor); Poudel, Surya, (contributor) - 2016
This book provides a new and definitive overview of customer experience and how it can be managed and enhanced in one of the most dynamic industries in the world-the service industry. Its highly qualified international team of contributors ensures that it adopts a global perspective, and clearly...
Persistent link: https://www.econbiz.de/10013454755
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Service Excellence als Impulsgeber : Strategien — Management — Innovationen — Branchen
Gouthier, Matthias H. J.; Coenen, Christian; Schulze, … - 2007
von Lifestyle Medizin -- Employees’ ICT Customization Decisions in a Banking Context -- Dienstleistungsinnovationen bei …Steigende Ansprüche und Wünsche der Kunden sowie ein intensiver Wettbewerb im Dienstleistungssektor sind Gründe für …
Persistent link: https://www.econbiz.de/10014014359
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
Gouthier, Matthias H. J. (ed.); Stauss, Bernd (honouree);  … - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003516945
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Does a sustainable orientation affect global consumers' relationships with international online brands?
Drennan, Todd; Nordman, Emilia Rovira; Safari, Aswo - In: Creating a sustainable competitive position : ethical …, (pp. 219-236). 2023
Persistent link: https://www.econbiz.de/10014455390
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Do global airline alliances influence the passenger's purchase decision?
Wang, Stephen W. - In: Journal of air transport management 37 (2014), pp. 53-59
Persistent link: https://www.econbiz.de/10010374534
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Brand relationship between global airline alliances and their member airlines
Chung, Yi-Shih; Feng, Cheng-min - In: Journal of air transport management 55 (2016), pp. 222-233
Persistent link: https://www.econbiz.de/10011547866
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A study of the key strategic drivers of the use of the world heritage site designation as a destination brand
Ryan, Jason; Silvanto, Sari - In: Journal of travel and tourism marketing 31 (2014) 3/4, pp. 327-343
Persistent link: https://www.econbiz.de/10010395970
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The World Heritage list: which sites promote the brand? : a big data spatial econometrics approach
Wuepper, David; Patry, Marc - In: Journal of cultural economics 41 (2017) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10011796055