Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Does customer satisfaction mat...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
customer satisfaction
Customer satisfaction
15,530
Kundenzufriedenheit
13,947
Institutioneller Investor
7,658
Institutional investor
7,635
Service quality
6,481
Dienstleistungsqualität
6,300
Consumer behaviour
5,745
Relationship marketing
5,590
Konsumentenverhalten
5,589
Beziehungsmarketing
5,553
Rentenmarkt
4,298
Bond market
4,189
Anlageverhalten
2,231
Behavioural finance
2,214
USA
1,919
United States
1,867
Portfolio-Management
1,692
Portfolio selection
1,677
Theorie
1,630
Theory
1,615
Corporate Governance
1,549
Corporate governance
1,540
Kapitaleinkommen
1,284
Capital income
1,279
Öffentliche Anleihe
1,270
Deutschland
1,265
Public bond
1,255
Welt
1,230
World
1,215
Germany
1,186
Börsenkurs
1,137
Share price
1,126
Satisfaction
1,119
Customer service
1,065
Job satisfaction
1,037
Arbeitszufriedenheit
1,036
Eigentümerstruktur
1,029
Investmentfonds
1,029
Online-Handel
1,029
more ...
less ...
Online availability
All
Undetermined
573
Free
398
Type of publication
All
Article
1,195
Book / Working Paper
97
Other
7
Type of publication (narrower categories)
All
Article in journal
870
Aufsatz in Zeitschrift
870
Article
61
Aufsatz im Buch
9
Book section
9
Working Paper
9
Graue Literatur
7
Non-commercial literature
7
Thesis
7
Conference paper
6
Konferenzbeitrag
6
Arbeitspapier
4
Congress Report
4
Aufsatzsammlung
2
Case Study
2
Conference Paper
2
Hochschulschrift
2
research-article
1
technical-paper
1
more ...
less ...
Language
All
English
1,001
Undetermined
262
German
29
Spanish
2
Czech
1
Romanian
1
Russian
1
Albanian
1
Serbian
1
more ...
less ...
Author
All
Fornell, Claes
8
Hesselink, M.
8
Spiller, Achim
7
Söderlund, Magnus
7
Fongsuwan, Wanno
6
Makanyeza, Charles
6
Mittal, Vikas
6
Rajagopal
6
Singh, Shamsher
6
Vinh Van Thai
6
Bendel, Klaus
5
Ha Thu Nguyen
5
Matiaske, Wenzel
5
Shahin, Arash
5
Trimetsoontorn, Jirasek
5
Wiele, A. van der
5
van der Wiele, Ton
5
Anber Abraheem Shlash Mohammad
4
Carey, Robin
4
Chalikias, Miltiadis
4
Chen, Lisa Y.
4
Drosos, Dimitris
4
Francis, Sebastian K.
4
Gille, Claudia
4
Kao, Yie-Fang
4
Körnert, Jan
4
Miraja, Bobby Ardiansyah
4
Mithas, Sunil
4
Mofokeng, Thabang Excellent
4
Morgan, Neil A.
4
Morgeson, Forrest V., III.
4
Olaru, Marieta
4
Persada, Satria Fadil
4
Prasetyo, Yogi Tri
4
Redi, Perwira
4
Roberts-Lombard, Mornay
4
Ryding, Daniella
4
Skordoulis, Michalis
4
Wolf, Cornelia
4
Yang, Ming-Hsien
4
more ...
less ...
Institution
All
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
6
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
6
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
5
Universität <Göttingen> / Department für Agrarökonomie und Rurale Entwicklung
4
Escuela de Graduados en Administración Pública y Políticas Públicas (EGAP), Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)
2
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
2
Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues - GEWISOLA
2
HAL
2
Munich Business School
2
University of Western Sydney
2
Advanced Institute of Management Research <London>
1
Centre for Industrial Studies (CSIL)
1
College of Business
1
Dipartimento di Scienze Economiche e Metodi Quantitativi, Facoltà di Economia
1
Dipartimento di Scienze Economiche e Sociali, Facoltà di Economia "Giorgio Fuà"
1
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
1
Eindhoven Centre for Innovation Studies (Ecis), Technische Universiteit Eindhoven
1
European Association of Agricultural Economists - EAAE
1
Fachhochschule <Düsseldorf> / Fachbereich Wirtschaft
1
Faculteit Economie en Bedrijfswetenschappen, Hogeschool-Universiteit Brussel (HUBrussel)
1
Fakultät Wirtschaftswissenschaften, Technische Universität Bergakademie Freiberg
1
Hochschule <Wismar> / Fachbereich Wirtschaft
1
INTARGIA Managementberatung GmbH
1
Institut für Agrarökonomie, Georg-August-Universität Göttingen
1
Institut für Betriebsforschung <Hannover> / Abteilung Markt und Konsum
1
Institut für Future Energy Consumer Needs and Behavior (FCN), E.ON Energy Research Center
1
Institut für Versicherungswirtschaft <Sankt Gallen>
1
Institut für Versicherungswirtschaft <Wien>
1
Instituto Superior de Cie?ncias do Trabalho e da Empresa
1
International Association for the Study of Insurance Economics
1
International European Forum on Innovation and System Dynamics in Food Networks
1
International Telecommunications Society (ITS)
1
John F. Welch College of Business, Sacred Heart University
1
Majandusteaduskond, Tallinna Tehnikaülikool
1
Mathematica Policy Research
1
Mummert Consulting AG
1
Programa Interuniversitario de Doctorado en Nuevas Tendencias en Dirección de Empresas, Facultad de Cièncias Económicas y Empresariales
1
Provozně ekonomická fakulta, Mendelova Univerzita v Brnĕ
1
School of Construction, Property and Planning
1
School of Marketing
1
more ...
less ...
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
Cogent business & management
25
Marketing Science
23
Cogent Business & Management
21
The service industries journal
20
International journal of productivity and quality management : IJPQM
19
Total quality management & business excellence
19
Journal of hospitality marketing & management
17
International journal of services and operations management
16
Journal of marketing
16
International journal of electronic marketing and retailing : IJEMR
15
International journal of services, economics and management
15
Services marketing quarterly
15
International Journal of Electronic Finance
14
International journal of business information systems : IJBIS
14
International journal of electronic customer relationship management : IJECRM
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
World Review of Entrepreneurship, Management and Sustainable Development
12
International journal of production research
11
International Journal of Financial Services Management
10
International journal of business excellence
10
International journal of business excellence : IJBEX
10
Administrative Sciences : open access journal
9
International journal of market research
9
Journal of strategic marketing
9
Journal of travel and tourism marketing
9
International Journal of Business Performance Management
8
International Journal of Services, Economics and Management
8
International journal of business innovation and research : IJBIR
8
Journal of Contemporary Issues in Business and Government
8
Journal of service research : JSR
8
Middle East journal of management : MEJM
8
The international review of retail, distribution and consumer research
8
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
8
International journal of business and globalisation : IJBG
7
International journal of business innovation and research
7
International journal of technology marketing : IJTMkt
7
Journal for global business advancement : JGBA
7
Psychology & marketing
7
Administrative Sciences
6
more ...
less ...
Source
All
ECONIS (ZBW)
889
RePEc
279
EconStor
71
USB Cologne (business full texts)
32
BASE
26
Other ZBW resources
2
Showing
1
-
10
of
1,299
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer satisfaction with socially responsible investing initiatives : the influence of perceived financial and non-financial quality
Nilsson, Jonas
;
Jansson, Johan
;
Isberg, Sofia
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
4
,
pp. 265-276
Persistent link: https://www.econbiz.de/10010497732
Saved in:
2
The temporal construal of customer satisfaction
Pizzi, Gabriele
;
Marzocchi, Gian Luca
;
Orsingher, Chiara
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 484-497
Persistent link: https://www.econbiz.de/10011392284
Saved in:
3
Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
Saved in:
4
Social media's contribution to customer satisfaction with services
Pinto, Mary Beth
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 573-590
Persistent link: https://www.econbiz.de/10011401718
Saved in:
5
Relationship between the star and the hotel service guarantees of customer satisfaction
Aslinda Mohd Shahril
;
Yuhanis Abdul Aziz
;
Mohhidin Othman
; …
- In:
International journal of economics and finance
7
(
2015
)
4
,
pp. 82-88
Persistent link: https://www.econbiz.de/10010515843
Saved in:
6
Effect of customer-centric structure on long-term financial performance
Lee, Ju-Yeon
;
Sridhar, Shrihari
;
Henderson, Conor M.
; …
- In:
Marketing science : the marketing journal of the …
34
(
2015
)
2
,
pp. 250-268
Persistent link: https://www.econbiz.de/10010515893
Saved in:
7
Relationships among customer satisfaction, delight, and loyalty in the hospitality industry
Kim, Mi Ran
;
Vogt, Christine
;
Knutson, Bonnie J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 170-197
Persistent link: https://www.econbiz.de/10011282980
Saved in:
8
Exploring antecedents of online banking customers and empirical validation
Allada, Vijaya Kameswari
;
Dubey, Rameshwar
;
Agarwal, Sonal
- In:
International journal of productivity and quality …
14
(
2014
)
4
,
pp. 472-491
Persistent link: https://www.econbiz.de/10011283347
Saved in:
9
Effect of customer participation on service outcomes : the moderating role of participation readiness
Dong, Beibei
;
Sivakumar, K.
;
Evans, Kenneth R.
;
Zou, …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 160-176
Persistent link: https://www.econbiz.de/10011283711
Saved in:
10
A study of sales promotion mix on customer satisfaction with reference to shopping malls in Gwalior city
Ubeja, Satnam Kour
- In:
GITAM journal of management : a quarterly publication …
12
(
2014
)
1
,
pp. 79-94
Persistent link: https://www.econbiz.de/10011287771
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
