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Consumer behaviour
32
Konsumentenverhalten
32
Dienstleistungsqualität
31
Service quality
31
Beziehungsmarketing
30
Relationship marketing
30
Customer satisfaction
24
Gambling
24
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Kundenzufriedenheit
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Article in journal
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research-article
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Prentice, Catherine
76
Wong, IpKin Anthony
8
King, Brian
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Wang, Xuequn
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Hsiao, Aaron
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Loureiro, Sandra Maria Correia
5
Nguyen Tuyet-Mai
5
Vada, Sera
4
Weaven, Scott
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Woodside, Arch G.
4
Dominique-Ferreira, Sergio
3
Altinay, Levent
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Chen, Ying
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Douglas, Evan J.
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He, Wei
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Ji, Chunli
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Moyle, Brent
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Quach, Sara
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Journal of retailing and consumer services
25
International journal of hospitality management
6
Journal of business research : JBR
6
Journal of hospitality marketing & management
6
Services marketing quarterly
4
International journal of contemporary hospitality management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of strategic marketing
2
Knowledge management research & practice : KMRP ; an official journal of the OR Society
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Psychology & marketing
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The service industries journal
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China Accounting and Finance Review
1
International journal of consumer studies
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International journal of organizational analysis
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of service theory and practice
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Journal of vacation marketing
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Journal of vacation marketing : an international journal
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The Cornell hospitality quarterly
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The journal of brand management : an international journal
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The journal of business & industrial marketing
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Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
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1
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
2
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
3
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
4
Linking internal service quality and casino dealer performance
Prentice, Catherine
- In:
Journal of hospitality marketing & management
27
(
2018
)
6
,
pp. 733-753
Persistent link: https://www.econbiz.de/10011920095
Saved in:
5
The influence of emotional intelligence on the service performance of casino frontline employee
Prentice, Catherine
;
King, Brian
- In:
Tourism and hospitality research : the surrey quarterly …
11
(
2011
)
1
,
pp. 49-66
Persistent link: https://www.econbiz.de/10008839696
Saved in:
6
Relationship marketing in the casino industry
Prentice, Catherine
;
King, Brian
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
1
,
pp. 51-63
Persistent link: https://www.econbiz.de/10008840753
Saved in:
7
Emotional intelligence in a hierarchical relationship : evidence for frontline service personnel
Prentice, Catherine
;
King, Brian
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 34-48
Persistent link: https://www.econbiz.de/10009508521
Saved in:
8
Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers
Woodside, Arch G.
;
Prentice, Catherine
;
Larsen, Anders
- In:
Psychology & marketing
32
(
2015
)
1
,
pp. 65-77
Persistent link: https://www.econbiz.de/10011287634
Saved in:
9
Special issue on problem gambling, drinking, and smoking
Prentice, Catherine
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011373086
Saved in:
10
Multilevel environment induced impulsive gambling
Wong, IpKin Anthony
;
Prentice, Catherine
- In:
Journal of business research : JBR
68
(
2015
)
10
,
pp. 2102-2108
Persistent link: https://www.econbiz.de/10011373144
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