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The electronic service quality...
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Electronic Commerce
23,875
Service quality
21,654
E-commerce
21,254
Dienstleistungsqualität
20,903
Cognition
11,639
Kognition
11,583
Consumer behaviour
9,221
Konsumentenverhalten
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Customer satisfaction
6,960
Kundenzufriedenheit
6,732
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3,476
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3,255
Marketing theory
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Qualitätsmanagement
2,634
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Wirtschaftsprüfung
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2,527
Online-Marketing
2,295
Internet marketing
2,287
Social Web
2,149
Social web
2,149
Digitalisierung
2,128
Welt
1,998
World
1,978
Digitization
1,975
Krankenhaus
1,882
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1,869
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1,789
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Kollmann, Tobias
106
Heckman, James J.
93
Tadajewski, Mark
86
Siciliani, Luigi
76
Bruhn, Manfred
71
Hanushek, Eric Alan
71
Heinemann, Gerrit
65
Sheth, Jagdish N.
62
Propper, Carol
60
Wirtz, Bernd W.
60
Hunt, Shelby D.
57
Straume, Odd Rune
52
Bauer, Hans H.
51
Chen, Xi
50
Han, Heesup
50
Usman, Osly
50
Cobb-Clark, Deborah A.
47
Woessmann, Ludger
47
Alt, Rainer
46
Black, Sandra E.
46
Fritz, Wolfgang
46
Meghir, Costas
46
Borghans, Lex
45
Kotler, Philip
45
Martens, Bertin
45
Rivkin, Steven G.
44
Ockenfels, Axel
43
Prybutok, Victor R.
43
Salvanes, Kjell G.
43
Behrman, Jere R.
42
Mattila, Anna S.
42
Devereux, Paul J.
40
Grönroos, Christian
39
Weinhardt, Christof
39
Peitz, Martin
38
Brekke, Kurt R.
37
Ghose, Anindya
37
Hanushek, Eric A.
37
Malhotra, Naresh K.
37
Vargo, Stephen L.
36
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National Bureau of Economic Research
385
IGI Global
194
OECD
112
Springer Fachmedien Wiesbaden
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
88
American Marketing Association
42
Organisation for Economic Co-operation and Development
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World Bank Group
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Europäische Kommission
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World Bank
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HAL
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Université Paris-Dauphine (Paris IX)
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International Monetary Fund (IMF)
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Edward Elgar Publishing
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International Monetary Fund
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24
EconWPA
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23
UNCTAD
21
Hochschulrektorenkonferenz
17
Verlag Dr. Kovač
17
Springer-Verlag GmbH
16
NET Institute
14
Books on Demand GmbH <Norderstedt>
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Competence Center E-Commerce <Bochum>
12
Erasmus Research Institute of Management
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RWTH Aachen
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Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
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Federal Reserve Bank of Chicago
11
Springer Gabler <Firma>
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Universität St. Gallen
11
Institut der Deutschen Wirtschaft Köln Consult
10
International Federation for Information Processing
10
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10
Ecademy CH
9
International Trade Centre
9
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9
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8
Duncker & Humblot
8
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8
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Journal of business research : JBR
597
Journal of retailing and consumer services
545
International journal of hospitality management
477
Discussion paper series / IZA
443
SpringerLink / Bücher
391
NBER working paper series
383
Working paper / National Bureau of Economic Research, Inc.
347
The service industries journal
332
NBER Working Paper
320
IZA Discussion Paper
243
Industrial marketing management : the international journal for industrial and high-tech firms
242
The journal of services marketing
232
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
228
Electronic commerce research
216
International journal of contemporary hospitality management
188
Management science : journal of the Institute for Operations Research and the Management Sciences
186
Auditing : a journal of practice & theory
178
Tourism management : research, policies, practice
168
CESifo working papers
166
Journal of travel and tourism marketing
159
Journal of hospitality marketing & management
158
European journal of operational research : EJOR
157
International journal of business information systems : IJBIS
154
Information systems and e-business management : ISeB
150
International journal of production economics
150
Journal of Services Marketing
149
Technological forecasting & social change : an international journal
149
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
147
Journal of air transport management
146
Services marketing quarterly
145
Cogent business & management
144
European Journal of Marketing
136
Springer eBook Collection
136
Economics of education review
133
The TQM journal : the international review of organizational improvement
133
IZA Discussion Papers
132
Journal of the Academy of Marketing Science
132
Service business
124
International journal of production research
122
International journal of productivity and quality management : IJPQM
122
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ECONIS (ZBW)
56,276
Other ZBW resources
2,089
USB Cologne (EcoSocSci)
2,068
RePEc
1,599
EconStor
810
USB Cologne (business full texts)
256
BASE
240
OLC EcoSci
27
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8
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111
The role of social influence and e-service quality in impacting loyalty for online life insurance : a SEM-based study
Viswanathan, Preeti
;
Singh, Anurupa B.
;
Gupta, Garima
- In:
International journal of business excellence : IJBEX
20
(
2020
)
3
,
pp. 322-337
Persistent link: https://www.econbiz.de/10012199110
Saved in:
112
Ranking of critical success factors for online retailing by TOPSIS approach
Singh, Shaina
;
Singh, Rajesh K.
;
Seth, Nitin
- In:
International journal of productivity and quality …
21
(
2017
)
3
,
pp. 359-374
Persistent link: https://www.econbiz.de/10011751226
Saved in:
113
Examining customers' perception of electronic shopping mall's e-service quality
Li, Xin Tong
;
Abdul Rahman
;
Connie, Gan
;
Osman, Zahir
- In:
International journal of services, economics and management
11
(
2020
)
4
,
pp. 329-346
Persistent link: https://www.econbiz.de/10012522624
Saved in:
114
A study on e-logistics service quality and its impact on customer satisfaction in e-commerce industry
Krishna Moorthy, Damodaram
;
Sandhiya M
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 849-857
Persistent link: https://www.econbiz.de/10012542566
Saved in:
115
Impacts of e-service quality on customer satisfaction : a case study of Lazada
Duong Thi Hoai Nhung
;
Ngan, Nguyen Thi
- In:
VNU journal of economics and business
2
(
2022
)
2
,
pp. 120-129
Persistent link: https://www.econbiz.de/10013499383
Saved in:
116
Analysis of the effectiveness of e-customer service platforms on customer satisfaction at ABSA, Botswana
Chiguvi, Douglas
-
2023
Persistent link: https://www.econbiz.de/10014281693
Saved in:
117
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
118
Impact of e-commerce in Nepalese society : a case of Kathmandu Valley
Bajracharya, Bipisha
- In:
Nepalese journal of finance : a publication of Uniglobe …
7
(
2020
)
3
,
pp. 10-20
Persistent link: https://www.econbiz.de/10014494242
Saved in:
119
Online service quality of state organizations : a study of online services of Ghana revenue authority
Tetteh, Joseph Emmanuel
;
Haizel-Commeh, John
; …
- In:
Journal of internet commerce
22
(
2023
)
4
,
pp. 538-566
Persistent link: https://www.econbiz.de/10014372862
Saved in:
120
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
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