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Servicemanagement - Performance und Business Continuity im Zentrum : ITIL als wichtige Säule der IT-Governance
Kiehne, André - In: ITK-Kompendium ... : Expertenwissen, Trends und … 1 (2009), pp. 162-167
Persistent link: https://www.econbiz.de/10003895655
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Perspectives of IT-service quality management : a concept for life cycle based quality management of IT-services
Praeg, Claus-Peter; Spath, Dieter - 2010
Persistent link: https://www.econbiz.de/10003902189
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Confusion in the ranks : IT service management practice and terminology
Winniford, MaryAnne; Conger, Sue; Erickson-Harris, Lisa - In: Information systems management 26 (2009) 2, pp. 153-163
Persistent link: https://www.econbiz.de/10003906166
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Justifications, strategies, and critical success factors in successful ITIL implementations in US and Australian companies : an exploratory study
Pollard, Carol; Cater-Steel, Aileen - In: Information systems management 26 (2009) 2, pp. 164-175
Persistent link: https://www.econbiz.de/10003906169
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Market potential for ITSM graduates : a survey
Conger, Sue; Venkataraman, Ramesh; Hernandez, Alex; … - In: Information systems management 26 (2009) 2, pp. 176-181
Persistent link: https://www.econbiz.de/10003906175
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Service Management als Erfolgsfaktor von Offshoring und Internationalisierung der IT
Glahn, Carsten von - In: Professionelles Sales & Service Management : Vorsprung …, (pp. 259-282). 2010
Persistent link: https://www.econbiz.de/10003973414
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SLA-Management zur strategischen Steuerung von Outsourcing-Partnern
Schäfermeier, Ulrich - In: Innovatives IT-Management : Management von IT und …, (pp. 213-238). 2010
Persistent link: https://www.econbiz.de/10003980231
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Offshore outsourcing of IT services as new service development : the role of change and its management
Rashid, Amber Gul - In: Journal of organizational change management 25 (2012) 3, pp. 445-461
Persistent link: https://www.econbiz.de/10009570470
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IT-Marketing
Rückert, Christian - In: Erfolgsfaktor IT-Management : so steigern Sie den …, (pp. 517-542). 2011
Persistent link: https://www.econbiz.de/10009355779
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Prozessreife vs. Wirtschaftlichkeit : eine empirisch-analytische Darstellung zur Bewertung von IT-Service-Management-Prozessen
Rehman, Ehsan; Marz, Oliver - 2011
Persistent link: https://www.econbiz.de/10009161839