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Relational benefits, their consequences, and customer membership types
Lee, Yong-ki; Choi, Byung-ho; Kim, Dong Jin; Hyun, … - In: The service industries journal 34 (2014) 3, pp. 230-250
Persistent link: https://www.econbiz.de/10010344134
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Measuring customer pre-purchase satisfaction in a retail setting
Huang, W. Y.; Dubinsky, Alan J. - In: The service industries journal 34 (2014) 3, pp. 212-229
Persistent link: https://www.econbiz.de/10010344138
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Linking perceived price fairness, customer satisfaction, trust, and loyalty : a structural equation modeling of Facebook-based e-commerce in Bangladesh
Hride, Fabliha Tasnim; Ferdousi, Farhana; Jasimuddin, … - In: Global business and organizational excellence : GBOE 41 (2022) 3, pp. 41-54
Persistent link: https://www.econbiz.de/10013161959
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The role of perceived usefulness and perceived ease-of-use toward satisfaction and trust which influence computer consumers' loyalty in China
Wilson, Nicholas; Keni, Keni; Tan, Pauline Henriette … - In: Gadjah Mada international journal of business 23 (2021) 3, pp. 262-294
Persistent link: https://www.econbiz.de/10012872394
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The difference of customer satisfaction and loyalty on the use of point of sale
Yuhelmi, Yuhelmi; Dharma, Surya; Trianita, Mery - In: International journal of applied management science : IJAMS 13 (2021) 4, pp. 292-301
Persistent link: https://www.econbiz.de/10012798136
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Mobile bank applications : antecedents and consequences of young bank customer loyalty
Nourallah, Mustafa - In: International journal of management practice : IJMP 15 (2022) 1, pp. 131-149
Persistent link: https://www.econbiz.de/10012800132
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"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.; Sen, Sandipan S.; Wiles, Judy A. - In: Services marketing quarterly 43 (2022) 1, pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
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Electronic banking service quality : perception of customers in the Greater Accra Region of Ghana
Tetteh, Joseph Emmanuel - In: Journal of internet commerce 21 (2022) 1, pp. 104-131
Persistent link: https://www.econbiz.de/10012801988
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How do corporate social responsibility (CSR) and innovativeness increase financial gains? : a customer perspective analysis
Ghanbarpour, Tohid; Gustafsson, Anders - In: Journal of business research : JBR 140 (2022), pp. 471-481
Persistent link: https://www.econbiz.de/10013040676
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Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach
Srivastava, Shalini; Singh, Nidhi - In: Journal of hospitality marketing & management 30 (2021) 4, pp. 459-485
Persistent link: https://www.econbiz.de/10012549269