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Evans, George W.
197
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123
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114
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106
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104
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103
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95
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95
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89
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86
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85
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82
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81
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81
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80
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77
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75
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73
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73
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73
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72
Nayga, Rodolfo M.
72
Agarwal, Sumit
70
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69
Spiller, Achim
69
Walsh, Gianfranco
69
Septianto, Felix
68
Sharma, Piyush
67
Stavins, Joanna
67
Jang, Soocheong
65
Bruwer, Johan
64
Fudenberg, Drew
63
Paul, Justin
63
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63
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63
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60
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9
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9
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9
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9
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921
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Asia Pacific journal of marketing and logistics
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EconStor
1,066
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BASE
165
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53
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41
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Showing
21
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21
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
Saved in:
22
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
23
Understanding consumer loyalty to technology-based self-services with credence qualities
Schuster, Lisa
;
Proudfoot, Judy
;
Drennan, Judy
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 522-532
Persistent link: https://www.econbiz.de/10011418359
Saved in:
24
Front stage with no front-stage employees : customer perceptions of self-service hotels
Höykinpuro, Ritva
- In:
Leadership in spaces and places
,
(pp. 163-180)
.
2015
Persistent link: https://www.econbiz.de/10011318301
Saved in:
25
Exploring the intention to continue using web-based self-service
Tseng, Shu-Mei
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 85-93
Persistent link: https://www.econbiz.de/10010528602
Saved in:
26
Only if it is convenient : understanding how convenience influences self-service technology evaluation
Collier, Joel E.
;
Kimes, Sheryl E.
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 39-51
Persistent link: https://www.econbiz.de/10009751114
Saved in:
27
Touch versus tech : when technology functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
28
Self-service technology versus traditional service : examining cognitive factors In the purchase of the airline ticket
López-Bonilla, Jesús Manuel
;
López Bonilla, Luis Miguel
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 497-508
Persistent link: https://www.econbiz.de/10010199555
Saved in:
29
Self-service operations at retail stores : the role of inter-customer interactions
Li, Mei
;
Choi, Thomas Y.
;
Rabinovich, Elliot
;
Crawford, …
- In:
Production and operations management : an international …
22
(
2013
)
4
,
pp. 888-914
Persistent link: https://www.econbiz.de/10009791631
Saved in:
30
Fitting facilities to self-service technology usage : evidence from kiosks in Taiwan airport
Ku, Edward C. S.
;
Chen, Chun-der
- In:
Journal of air transport management
32
(
2013
),
pp. 87-94
Persistent link: https://www.econbiz.de/10010127320
Saved in:
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