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Anlysis of service quality gap...
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1
Diagnostic analysis on service quality parameters : a comparison of select banks in Uttarakhand,
India
Singh, Saurabh
;
Kamal, Raj
;
Kumar, Devendra
- In:
International journal of financial services management …
8
(
2015
)
2
,
pp. 163-178
Persistent link: https://www.econbiz.de/10011547601
Saved in:
2
Modelling effect of perceived service quality dimensions on customer satisfaction in Indian
bank
settings
Adil, Mohd
- In:
International journal of services and operations management
15
(
2013
)
3
,
pp. 358-373
Persistent link: https://www.econbiz.de/10010127941
Saved in:
3
The mediating role of customer satisfaction and its effect on service quality-customer loyalty link
Sadiq, Mohd
;
Adil, Mohd
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 520-535
Persistent link: https://www.econbiz.de/10012516747
Saved in:
4
A structural compendium on service quality and customer satisfaction : a survey of banks in
India
Potluri, Rajasekhara Mouly
;
Angati, Srinivas Rao
; …
- In:
Journal of transnational management : the official …
21
(
2016
)
1
,
pp. 12-28
Persistent link: https://www.econbiz.de/10011455820
Saved in:
5
Productive efficiency, service quality and profitability : a comparative analysis of foreign and private banks in
India
George, Sajeev Abraham
- In:
International journal of productivity and quality …
18
(
2016
)
4
,
pp. 518-536
Persistent link: https://www.econbiz.de/10011641380
Saved in:
6
Automated banks' service quality in developing economy : empirical evidences from
India
Sadiq, Mohd
;
Adil, Mohd
;
Khan, Mohammed Naved
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 331-350
Persistent link: https://www.econbiz.de/10012145298
Saved in:
7
Measuring the service quality of automated teller machines : a study of banks of
India
Dhingra, Sanjay
- In:
International journal of business excellence
15
(
2018
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10011954289
Saved in:
8
Service quality of Indian banks : a fuzzy inference system approach
Sreekumar
;
Mahapatra, Sabita
;
Mahapatra, Siba Sankar
- In:
Asian Academy of Management journal : AAMJ
20
(
2015
)
2
,
pp. 59-80
Persistent link: https://www.econbiz.de/10011493202
Saved in:
9
Service quality dimensions : an empirical investigation of commercial banks in
India
using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
10
An empirical study of customer satisfaction towards
bank
payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen
;
Tran Thanh Tuyen
;
Wang, Chia Nan
- In:
International journal of economics and finance
6
(
2014
)
5
,
pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
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