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Consumer preference and servic...
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Konsumentenverhalten
79,110
Consumer behaviour
78,677
Service quality
20,648
Dienstleistungsqualität
20,632
Qualitätsmanagement
16,747
Quality management
14,428
Theorie
11,607
Theory
11,394
Beziehungsmarketing
10,775
Relationship marketing
10,754
Customer satisfaction
8,980
Kundenzufriedenheit
8,959
Markenführung
7,435
Brand management
7,432
USA
6,613
Markenimage
6,582
Brand image
6,558
United States
6,367
Deutschland
6,136
Online-Handel
5,638
Germany
5,624
Online retailing
5,624
Social Web
4,715
Social web
4,713
Online-Marketing
4,403
Internet marketing
4,379
Einzelhandel
4,376
Retail trade
4,288
Brand
4,219
Markenartikel
4,212
Electronic Commerce
3,875
E-commerce
3,772
Verbraucherverhalten
3,560
Produktqualität
3,551
Werbewirkung
3,551
Product quality
3,529
Advertising effects
3,513
Experiment
3,476
Emotion
3,401
Preismanagement
2,948
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Undetermined
36,653
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25,329
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38,871
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266
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41
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8,211
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7,561
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7,561
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7,536
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3,860
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2,779
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1,749
Sammelwerk
1,749
Aufsatzsammlung
987
Case study
806
Fallstudie
806
Conference paper
786
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786
Konferenzschrift
661
Bibliografie enthalten
586
Bibliography included
586
Dissertation u.a. Prüfungsschriften
527
Lehrbuch
445
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374
Sammlung
374
Textbook
363
Conference proceedings
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Amtsdruckschrift
321
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321
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243
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212
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180
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164
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132
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132
Forschungsbericht
102
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85
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442
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100
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57
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48
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37
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27
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23
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23
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Antony, Jiju
140
Han, Heesup
127
Belk, Russell W.
113
Bruhn, Manfred
112
Mattila, Anna S.
112
Grunert, Klaus G.
100
Bauer, Hans H.
95
Huber, Frank
95
Phau, Ian
86
Lusk, Jayson L.
85
Wiedmann, Klaus-Peter
85
Herrmann, Andreas
83
Usman, Osly
83
Siciliani, Luigi
82
Gierl, Heribert
79
Dwivedi, Yogesh Kumar
76
Sheth, Jagdish N.
76
Grewal, Dhruv
75
Foxall, Gordon R.
72
Rahman, Zillur
72
Khare, Arpita
71
Loureiro, Sandra Maria Correia
69
Bagozzi, Richard P.
67
Nayga, Rodolfo M.
66
Septianto, Felix
66
Stavins, Joanna
65
Agarwal, Sumit
64
Jang, Soocheong
63
Paul, Justin
63
Spiller, Achim
63
Verhoef, Peter C.
63
Wansink, Brian
63
Walsh, Gianfranco
61
Devadasan, S. R.
60
Laroche, Michel
59
Propper, Carol
58
Janssen, Maarten C. W.
57
Ko, Eunju
57
Sharma, Piyush
57
Chintagunta, Pradeep K.
56
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All
National Bureau of Economic Research
700
Springer Fachmedien Wiesbaden
179
OECD
112
IGI Global
65
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
46
Verlag Dr. Kovač
43
Hochschulrektorenkonferenz
42
American Marketing Association
36
Books on Demand GmbH <Norderstedt>
31
International Energy Agency
30
World Bank
30
European Association of Agricultural Economists - EAAE
28
Institut für Demoskopie Allensbach
26
International Monetary Fund
26
International Monetary Fund (IMF)
26
Information Resources Management Association
24
Deutsches Institut für Normung
22
Edward Elgar Publishing
22
Nomos Verlagsgesellschaft
21
Verband der Automobilindustrie
21
Deutsche Gesellschaft für Qualität
20
Shaker Verlag
19
Friedrich-Schiller-Universität Jena
18
Nordic Council of Ministers
18
Organisation for Economic Co-operation and Development
18
RWTH Aachen
17
Europäische Kommission
16
World Bank Group
15
INSEAD
14
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
13
Springer-Verlag GmbH
13
Universität Mannheim
12
Österreichisches Institut für Wirtschaftsforschung
12
Christian-Albrechts-Universität zu Kiel
11
HAL
11
Helmut-Schmidt-Universität
11
Erasmus Research Institute of Management
10
Europäische Kommission / Gemeinsame Forschungsstelle
10
Fördergesellschaft Marketing an der Universität Augsburg
10
Haufe-Lexware GmbH & Co. KG
10
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Journal of business research : JBR
2,130
Journal of retailing and consumer services
2,036
International journal of hospitality management
944
International journal of consumer studies
775
NBER working paper series
696
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
679
Psychology & marketing
674
Working paper / National Bureau of Economic Research, Inc.
623
Journal of consumer research : JCR ; an interdisciplinary bimonthly
584
NBER Working Paper
551
International journal of productivity and quality management : IJPQM
516
The TQM journal : the international review of organizational improvement
496
SpringerLink / Bücher
495
International journal of production research
491
International journal of quality & reliability management
466
The service industries journal
445
Asia Pacific journal of marketing and logistics
424
Management science : journal of the Institute for Operations Research and the Management Sciences
409
The journal of product & brand management
396
Tourism management : research, policies, practice
388
Cogent business & management
378
International journal of production economics
377
Journal of travel and tourism marketing
374
European journal of marketing : EJM
364
The journal of services marketing
363
Journal of marketing research : JMR
359
International journal of contemporary hospitality management
353
The journal of brand management : an international journal
351
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of international consumer marketing
329
Journal of marketing management : MM
329
Journal of retailing
323
Total quality management & business excellence
323
Journal of marketing
310
Marketing letters : a journal of research in marketing
308
Technological forecasting & social change : an international journal
308
Journal of hospitality marketing & management
306
International journal of retail & distribution management
304
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
299
Journal of fashion marketing and management
298
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Source
All
ECONIS (ZBW)
108,902
USB Cologne (EcoSocSci)
2,953
RePEc
1,343
EconStor
1,008
BASE
196
USB Cologne (business full texts)
124
OLC EcoSci
84
Other ZBW resources
42
ArchiDok
6
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Showing
21
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21
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
22
ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita
- In:
International journal of services and operations management
18
(
2014
)
4
,
pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
Saved in:
23
The impact of innovation on customer satisfaction : a study of the cosmetic product
Sah, Raman
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
1
,
pp. 107-115
Persistent link: https://www.econbiz.de/10014493952
Saved in:
24
Impact of service quality on the customer satisfaction and customer loyalty in Nepalese telecommunication industry
Shrestha, Binita
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
4
,
pp. 91-102
Persistent link: https://www.econbiz.de/10014494139
Saved in:
25
Assessing the effects of service quality, experience value, relationship quality on behavioral intentions
Van Dat Tran
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
3
,
pp. 167-175
Persistent link: https://www.econbiz.de/10012667337
Saved in:
26
Looks clear and sounds familiar : how consumers form inferential beliefs about luxury hotel service quality
Ryu, Sann
;
Park, Yun-na
;
Park, Jungkun
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 48-65
Persistent link: https://www.econbiz.de/10012800195
Saved in:
27
Exploring service quality combining Kano model and importance-performance analysis : customer satisfaction of luxury housing service management
Wu, Tai-Hsi
;
Weng, Shao-Jen
;
Pan, Ruei-Bin
;
Kim, Seung-Hwan
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 71-95
Persistent link: https://www.econbiz.de/10012256818
Saved in:
28
A study on the analysis of customer expectation for service quality in auto agencies
Gayathri, S.
;
Rajasankar, S.
- In:
International journal of applied business and economic …
17
(
2019
)
2
,
pp. 33-38
Persistent link: https://www.econbiz.de/10012495659
Saved in:
29
An empirical investigation of factors that drive a user decision to continue using cloud storage services
Liu, Xiaotong
;
Prybutok, Victor R.
- In:
Journal of decision systems
30
(
2021
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10012513829
Saved in:
30
Exploring service quality model from the perspective of sensory perception
Yang, Jing
;
Jin, Xiang
;
Le, Wei
;
Sheng, Fei
- In:
Total quality management & business excellence
32
(
2021
)
14
,
pp. 1548-1568
Persistent link: https://www.econbiz.de/10012649849
Saved in:
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