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Assessing the antecedents of customer loyalty on healthcare insurance products : service quality, perceived value embedded model

Fattah, Fadi Abdel Muniem Abdel; Muhammad Sabbir Rahman; … - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1639-1660

Purpose: This research aim to investigate the influence of service quality attributes towards customers' loyalty on health insurance products. In addition, this research also tested the mediation role of perceived value in between service quality and customers' loyalty on health insurance...

Persistent link: https://www.econbiz.de/10011916017

Banking service quality provided by commercial banks and customer satisfaction : a structural equation modelling approaches

Main, Naser Alolayyan; Al-Hawary, Sulieman Ibraheem Shelash - In: International journal of productivity and quality … 24 (2018) 4, pp. 543-565

Persistent link: https://www.econbiz.de/10011924288

Impact of service quality on customer satisfaction and customer loyalty : evidence from banking sector

Khan, Mubbsher Munawar; Fasih, Mariam - In: Pakistan journal of commerce and social sciences 8 (2014) 2, pp. 331-354

The aim of this research study is to determine the satisfaction level of banking customers regarding quality of different services provided by their bank and their loyalty with the respective bank. Service quality is studied within a spectrum of different dimensions. An effort is also made to...

Persistent link: https://www.econbiz.de/10011926308

A development model of factors affecting customer loyalty to mobile service providers in Thailand

Patcharanan Klankaew; Amnuay Saengnoree - In: International journal of services and operations management 29 (2018) 4, pp. 487-506

Persistent link: https://www.econbiz.de/10011878321

Service quality evaluation : moderating influences of first-time and revisiting customers

Kuo, Tsuang; Chen, Chih Ta; Cheng, Wan Jung - In: Total quality management & business excellence : an … 29 (2018) 4, pp. 429-440

Persistent link: https://www.econbiz.de/10011854071

The effect of service quality on customer loyalty, given the mediating role of customer engagement and perceived value : case study: Taban Airline, Mashhad, Iran

Azad, Naser; Sadeghifar, Mohammad - In: International journal of business innovation and research 20 (2019) 1, pp. 129-144

Persistent link: https://www.econbiz.de/10012144499

The effect of service innovation on service loyalty in post offices

Shaian Kiumarsi; Salmi Mohd Isa; Jayaraman, Krishnaswamy; … - In: International journal of business innovation and … 21 (2020) 1, pp. 108-127

Persistent link: https://www.econbiz.de/10012149128

The influence of service quality on customer satisfaction and loyalty in B2B technology service industry

Huang, Ping-Lung; Lee, Bruce C. Y.; Chen, Ching-Chin - In: Total quality management & business excellence 30 (2019) 13, pp. 1449-1465

Persistent link: https://www.econbiz.de/10012199896

The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective

Suaini Sura; Ahn, Jongchang - In: Total quality management & business excellence 30 (2019) 13, pp. 1480-1494

Persistent link: https://www.econbiz.de/10012199899

Service quality dimensions and customer satisfaction : empirical evidence from retail banking sector in Oman

Ananda S; Devesh, Sonal - In: Total quality management & business excellence 30 (2019) 16, pp. 1616-1629

Persistent link: https://www.econbiz.de/10012199907