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Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh; Zolfagharian, Mohammadali; Iyer, Pramod - In: Journal of strategic marketing 29 (2021) 8, pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
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Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio; Eberle, Luciene; Bebber, Suélen - In: Journal of relationship marketing : innovations & … 14 (2015) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
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Citizens' perceived value of locally-provided services : empirical study of a rural population in Southeast Finland
Immonen, Mika; Sintonen, Sanna - In: International journal of public sector management : IJPSM 29 (2016) 2, pp. 183-200
Persistent link: https://www.econbiz.de/10011546255
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Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng; Shyu, Wen-Hwa; Yeh, Chun-Tsen; Tingg, Pi-Hui - In: Journal of air transport management 55 (2016), pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
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Intrinsic value dimensions and the value-satisfaction-loyalty chain : a causal model for services
Gallarza, Martina G.; Arteaga-Moreno, Francisco; Del … - In: The journal of services marketing 30 (2016) 2, pp. 165-185
Persistent link: https://www.econbiz.de/10011487022
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The association between perceived value and patient loyalty in public university hospitals in Turkey
Özer, Leyla; Başgöze, Pınar; Karahan, Ayça - In: Total quality management & business excellence : an … 28 (2017) 7, pp. 782-800
Persistent link: https://www.econbiz.de/10011977041
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The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar; Berenguer Contrí, Gloria; … - In: Tourism management : research, policies, practice 75 (2019), pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
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Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie; O'Cass, Aron; Ahrholdt, Dennis C. - In: Journal of retailing and consumer services 27 (2015), pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
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A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 54 (2016) 10, pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
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The impact of customer value types on customer outcomes for different retail formats
Willems, Kim; Leroi-Werelds, Sara; Swinnen, Gilbert - In: Journal of service management 27 (2016) 4, pp. 591-618
Persistent link: https://www.econbiz.de/10011563715