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Examining emotions linked to live chat services : the role of e-service quality and impact on word of mouth
Rajaobelina, Lova; Brun, Isabelle; Kilani, Nour; … - In: Journal of financial services marketing 27 (2022) 3, pp. 232-249
Persistent link: https://www.econbiz.de/10013390958
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Exploring the antecedents for hospitality reviewers' trustworthiness and its impact on business patronage
Chatterjee, Swagato; Rakshit, Krishanu; Mandal, Prasenjit - In: International journal of hospitality management 110 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014310683
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Consequences of consumer regret with online shopping
Barta, Sergio; Gurrea Sarasa, Raquel; Flavián Blanco, … - In: Journal of retailing and consumer services 73 (2023), pp. 1-13
Persistent link: https://www.econbiz.de/10014303172
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Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora; Laškarin Ažić, Marina - In: Journal of hospitality marketing & management 32 (2023) 5, pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
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Self-service technology : examining the influence of emotions
Mukerjee, Kaushik - In: Services marketing quarterly 44 (2023) 2/3, pp. 188-205
Persistent link: https://www.econbiz.de/10014320368
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You're driving me crazy! : how emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery
Masorgo, Nicolò; Mir, Saif; Hofer, Adriana Rossiter - In: Journal of business logistics 44 (2023) 4, pp. 666-692
Persistent link: https://www.econbiz.de/10014434922
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Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak; Kabadayi, Ebru Tumer; Yılmaz, Çengiz - In: Service business 10 (2016) 4, pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
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Vulnerable customers' perception of corporate social responsibility in the banking sector in a post-crisis context
Monferrer Tirado, Diego; Vidal-Meliá, Lidia; Cardiff, John - In: International journal of bank marketing 42 (2024) 6, pp. 1148-1177
Persistent link: https://www.econbiz.de/10015057266
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The effect of service recovery on socially distant third-party customers : an experimental research on emotions, forgiveness, repatronage intention and WoM
Çelik, Süleyman; Tektaş, Öznur Özkan; Kavak, Bahtışen - In: Journal of service theory and practice 34 (2024) 4, pp. 519-542
Persistent link: https://www.econbiz.de/10015055431
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Exploring the process of customer engagement, self-brand connections and loyalty
Naumann, Kay; Bowden, Jana - In: Problems and perspectives in management : PPM ; … 13 (2015) 1, pp. 56-66
Persistent link: https://www.econbiz.de/10010516997