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Does loyalty make customers blind? : the impact of relationship quality on channel members' attributions and behaviors following negative critical incidents
Vidal, David - In: Journal of business-to-business marketing 19 (2012) 2, pp. 97-128
Persistent link: https://www.econbiz.de/10009564525
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Customers' behavioral intention on mobile banking services in Indonesia
Bustami, Edwin; Situngkir, Sihol; Yacob, Syahmardi; … - 2021
Persistent link: https://www.econbiz.de/10012659410
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A framework for relationships in ecommerce websites
Ghandour, Ahmad; Parackal, Mathew; Deans, Kenneth R. - In: International journal of e-business research : IJEBR ; … 19 (2023) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10015050829
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Thai information technology customer loyalty perceptions : a structural equation model
Pongcharnchavalit, Surachet; Fongsuwan, Wanno - In: Research journal of business management 9 (2015) 1, pp. 188-202
Persistent link: https://www.econbiz.de/10011413721
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Customer-based brand equity building : empirical evidence from Croatian upscale hotels
Šerić, Maja; Gil Saura, Irene; Mikulić, Josip - In: Journal of vacation marketing : an international journal 23 (2017) 2, pp. 133-144
Persistent link: https://www.econbiz.de/10011951149
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Building loyalty in e-commerce : does consumer income matter?
Ferreira, Viviane Moura Rocha; Parente, Juracy; … - In: International journal of business and systems research … 14 (2020) 1, pp. 74-94
Persistent link: https://www.econbiz.de/10012168745
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Impact of electronic word of mouth on customers' buying intention considering trust as a mediator : a SEM approach
Mahmud, Md. Shahed; Islam, Md. Nazmul; Ali, Md. Rostam; … - In: Global business review 25 (2024) 2_suppl, pp. 184S-198S
Persistent link: https://www.econbiz.de/10014634289
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M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing; Jun, Minjoon; Palacios, Sergio - In: International journal of quality & reliability management 40 (2023) 1, pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
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A relationship marketing perspective on delight, its antecedents and outcomes in a banking context
Svotwa, Tendai Douglas; Makanyeza, Charles; … - In: European business review 35 (2023) 3, pp. 306-336
Persistent link: https://www.econbiz.de/10014280577
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Moderating effect of trust on customer return intention formation in peer-to-peer sharing accommodation
Ye, Shun; Chen, Siyu; Paek, Soyon - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 2, pp. 328-353
Persistent link: https://www.econbiz.de/10014230017