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Outcomes of service encounter quality in a business-to-business context
Jayawardhena, Chanaka; Souchon, Anne L.; Farrell, Andrew M. - In: Industrial marketing management : the international … 36 (2007) 5, pp. 575-588
Persistent link: https://www.econbiz.de/10003483551
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Automobilwahl online : Gestaltung des Car-Konfigurators unter Berücksichtigung des individuellen Entscheidungsverhaltens
Herrmann, Andreas; Heitmann, Mark; Brandenberg, Andreas; … - In: Schmalenbachs Zeitschrift für betriebswirtschaftliche … 59 (2007) 3, pp. 390-412
Persistent link: https://www.econbiz.de/10003462203
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Interactional service failures in a pseudorelationship: the role of organizational attributions
Hess, Ronald L.; Ganesan, Shankar; Klein, Noreen M. - In: Journal of retailing 83 (2007) 1, pp. 79-95
Persistent link: https://www.econbiz.de/10003438283
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Employee versus supervisor ratings of performance in the retail customer service sector: differences in predictive validity for customer outcomes
Netemeyer, Richard G.; Maxham, James G., III. - In: Journal of retailing 83 (2007) 1, pp. 131-145
Persistent link: https://www.econbiz.de/10003438299
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Kundenorientierung und Kundenzufriedenheit
Dormann, Christian; Zapf, Dieter - 2007
Persistent link: https://www.econbiz.de/10003427146
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Affective human factors design with ambient intelligence for product ecosystems
Jiao, Roger J.; Xu, Qianli - In: Mass customization for personalized communication …, (pp. 162-181). 2010
Persistent link: https://www.econbiz.de/10003913553
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What makes customers discontent with service providers? : an empirical analysis of complaint handling in information and communication technology services
Chan, Hubert C. Y.; Ngai, Eric W. T. - In: Journal of business ethics : JOBE 91 (2010), pp. 73-110
Persistent link: https://www.econbiz.de/10008698306
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The influence of social regard on the customer–service firm relationship : the moderating role of length of relationship
Sabiote, Estela Fernández; Román, Sergio - In: Journal of business and psychology 24 (2009) 4, pp. 441-453
Persistent link: https://www.econbiz.de/10003934766
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Uniting the service trinity in non-profit community organisations : a sequence of studies, reflections and implications for theory and practice in the performing arts
Hume, Margee; Sullivan Mort, Gillian - In: Handbook of business and finance : multinational …, (pp. 79-99). 2010
Persistent link: https://www.econbiz.de/10003977092
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Service work and service workers : exploring the dynamics of front-line service encounters
Ogbonna, Emmanuel - In: Reassessing the employment relationship, (pp. 375-400). 2011
Persistent link: https://www.econbiz.de/10008859627